---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Manage a background job in Hermes Messaging Service

# Manage a background job in Hermes Messaging Service {#ariaid-title1}

Release version: Australia  
Updated May 21, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage background jobs in Hermes Messaging Service to control when and how often scheduled tasks run. You can make a job inactive, re-enable it, or adjust its interval from the Hermes Settings page.{#manage-a-background-job__patch-rn-ap3-1}

## Before you begin

Role required: maint or hermes_admin

## About this task

For a list of Hermes background jobs and their default frequencies, see [Hermes background jobs](https://www.servicenow.com/docs/HLbzgFCRjt6gl7TKoIO8oQ "These background jobs are associated with Hermes settings. The table lists their default run frequencies and descriptions.").

## Procedure

1. Navigate to AllHermes Messaging ServiceSettings.
2. Navigate to the settings category whose background job you plan to manage.  
   Each category lists its associated jobs below its properties table.
3. Select the background job link, such as Hermes IP ACL Publish Job or Hermes Kafka Client Metrics Collection.  
   The Schedule Item record for the job opens in a new window.
4. **Optional:** In the Schedule Item record for the job, modify the related setting.  
   {#manage-a-background-job__table_jfk_czf_ljc__entry__2}

   | Action | Steps |
   |-|-|
   | Change the job state | Select an option from the State field: * Ready: The job is active and runs on its next scheduled trigger. * Paused: The job is inactive and does not run until the state is changed back to Ready. {#manage-a-background-job__ul_qqj_x22_3jc} |
   | Change the trigger type | Select an option from the Trigger type list. The options that are relevant to Hermes Messaging Service background jobs are Interval (the default), Daily, or Repeat. |
   | Change the repeat interval for an Interval-type job | Update the Days, Hours, and Minutes fields in the Repeat row. For example, the Hermes Active Cluster Heartbeat job runs every 10 minutes by default (Days: 0, Hours: 00, Minutes: 10). |
   [Table 1. Scheduled background job settings]

   {#manage-a-background-job__table_jfk_czf_ljc}
5. Select Update.
{#manage-a-background-job__steps_pqj_x22_3jc}

*[\>]: and then