---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configuring Notify

# Configuring Notify {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure and use Notify application with the third-party applications in
your environment to resolve the incidents.
* **[Activate Notify](https://www.servicenow.com/docs/OxzGOkIYGa1A3WiG2USZMg)**   
  You can activate the Notify (com.snc.notify) plugin if you are an administrator. This plugin includes demo data and activates related plugins if they are not already active.
* **[Configure Notify with Twilio](https://www.servicenow.com/docs/B9YuKLHw7s11~woeHMgBpA)**   
  Configure Notify to use the Twilio telephony service.
* **[Configure Notify Zoom connector in Notify](https://www.servicenow.com/docs/FTogWeFDYwsVovo3JYEh1Q)**   
  Configure Notify to receive the event information from Zoom. An event is usually any action that is related to a meeting.
* **[Configure a provider in Notify](https://www.servicenow.com/docs/m~FRdqc7G077w1HRO4twQQ)**   
  Configure a conference provider or a phone number to be used as choices for initiating a conference call. For sending SMS, configure preferences for phone numbers.
* **[Configure SMS opt-out preferences](https://www.servicenow.com/docs/Py2vzZkD1txQ5BRBdl0KtQ)**   
  Allow recipients to opt out of receiving text messages.
* **[Configure Notify Cisco Webex Connector](https://www.servicenow.com/docs/n3DOMt0Oink6Jl7u0ckugw)**   
  Configure the Notify Cisco Webex Connector in your environment to be able to use Cisco Webex application for making conference calls.