---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure Notify Cisco Webex Connector

# Configure Notify
Cisco Webex Connector {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the Notify
Cisco Webex Connector in your environment to be able to use Cisco
Webex application for making conference calls.
* **[Install Notify Cisco Webex Connector](https://www.servicenow.com/docs/jLQkIt7JxNHzxSalDb48Cw)**   
  You can install the Notify Cisco Webex Connector application (sn_notify_webex) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
* **[Create a Cisco Webex app](https://www.servicenow.com/docs/6nYqdf7776bLjazLOHmc3Q)**   
  Create an app in Cisco portal to make outbound calls from an incident using Webex.
* **[Configure OAuth entity for Notify Cisco Webex](https://www.servicenow.com/docs/GM7UZG_9JnJOU1WTEihbOQ)**   
  Configure the Cisco Webex as an OAuth provider and allow the ServiceNow instance to request OAuth 2.0 tokens.
* **[Create an OAuth credential record for Notify with Cisco Webex](https://www.servicenow.com/docs/ecOw32b_79ZvYxBDeScCjA)**   
  Create a credential record for the Notify with Cisco Webex account.
* **[Create a connection and credential alias for Notify connector for Cisco Webex Spoke](https://www.servicenow.com/docs/A7ILyPeNPYSJ0MKKcYaH2Q)**   
  Create a credential record for the Notify connector for Cisco Webex account. The Notify connector for Cisco Webex Spoke connection and credential alias uses these credentials to authorize actions.
* **[Make Notify Cisco Webex Connector as default communication channel](https://www.servicenow.com/docs/Fb9zzERFqjVXXuDP5h0Whw)**   
  Make Notify Cisco Webex Connector as a default communication channel to initiate a meeting to resolve the major incidents.
* **[Manage Notify properties](https://www.servicenow.com/docs/JMNXunu~NQy7eKSkP0CMBA)**   
  Manage the Notify Webex Connector application properties to configure the meeting capabilities.