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sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

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workflow :

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---

# Using the Notify Cisco Webex Connector with a major incident

# Using the Notify
Cisco Webex Connector with a major incident {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Initiate a conference call from the major incident workbench by inviting one or more
users to join a call.

Notify administrators, major incident managers, or communications managers can manage
conference calls.
* **[Create a collaborative communication task from MIM workbench](https://www.servicenow.com/docs/FvBGF74h83lu3VkUbu5Ohg)**   
  Create a communication plan or add a new communication task to an existing communication plan to resolve a major incident from the major incident management workbench.
* **[Initiate Notify Cisco Webex conference from MIM workbench](https://www.servicenow.com/docs/0iwNZRTA2_jP9mA7YyCh3A)**   
  Initiate a Webex conference from the MIM workbench to work towards the resolution of the major incident.
* **[Add participants to a conference call](https://www.servicenow.com/docs/hGg6A21d5NA7YnoNaxDhYA)**   
  Add a participant to a conference call to participate in the discussion to resolve the major incident.
* **[Join a conference call](https://www.servicenow.com/docs/ty1viGOOH2xLMAtUNxvD3A)**   
  You can join an active conference call from an incident to discuss about the resolution of an incident.