---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Get advice on CMDB governance

# Get advice on CMDB governance from ServiceNow Otto {#ariaid-title1}

Release version: Australia  
Updated July 15, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Work through the process of improving CMDB data accuracy, completeness, and health. The objective is to help users to trust the data that they use for their work.

## Before you begin

Role required: admin or system_scheduler_admin

## About this task

To learn more about using the ServiceNow Otto panel, see [Working in the ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Procedure

1. Use either of the following methods to start the process.
   * While working in the Service Graph Workspace or CMDB Workspace, select Provide advice on CMDB governance in the Quick Links section.{#na-cmdb-awf-cmdb-governance__ph-um-open-map-in-cmdb-ws}
   * While working in the Service Graph Workspace or CMDB Workspace, select the ServiceNow Otto icon and then enter <kbd class="ph userinput">Provide advice on CMDB governance</kbd>.
   {#na-cmdb-awf-cmdb-governance__choices_eff_tcq_zgc}
2. Enter the class of CI to create and then continue by answering the ServiceNow Otto questions.
{#na-cmdb-awf-cmdb-governance__steps_ytl_mbs_chc}
**Related reference**   

* [Property settings for ServiceNow Otto for CMDB](https://www.servicenow.com/docs/8Jyurdp~VA2C4702WI0Hig "List of system properties for the agents used by ServiceNow Otto for CMDB agents.")