---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Determine which SGC to use

# Recommend service graph connector agentic workflow {#ariaid-title1}

Release version: Australia  
Updated March 18, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Sometimes you're not sure which integration to use to capture CI data. When you provide ServiceNow Otto with the name of a particular CI class, it can recommend the data sources or Service Graph Connectors and ingestion sources that can best populate CMDB data.

## Before you begin

Role required: sn_cmdb_admin or cmdb_inst_admin

## About this task

Incomplete CI data can lead to poor business outcomes and loss of trust in business-facing applications like Hardware Asset Management, IT Service Management, and ITSM Software Asset Management. Sometimes you're not sure which integration to use to capture required CI attribute data for a particular class (and, by extension, which associated business outcomes are affected when
the data is missing). ServiceNow Otto provides recommendations for integrations that would help to capture the required data.

## Procedure

1. Select the ServiceNow Otto icon to open the ServiceNow Otto panel and then perform the following procedure.
   1. To start the process, enter text similar to <kbd class="ph userinput">recommend an SGC</kbd>.
   2. Enter the classes that you want to populate.  
      Include the <kbd class="ph userinput">cmdb_ci</kbd> prefix in the class name. Optionally, specify the attributes that you want to populate.
      {#na-cmdb-awf-suggest-sgc-mappings__table_fp3_hcc_l3c__entry__3}

      | Example prompt to start the process | Example CI classes | Example attributes |
      |-|-|-|
      | recommend sgc | cmdb_ci_computer | all fields |
      | recommend connectors | cmdb_ci_aix_server | name, serial_number, model_id |
      | recommend sgc integrations | cmdb_ci_hardware | all attributes |
      | suggest connectors | cmdb_ci_cloud_database, cmdb_ci_server, cmdb_ci_ip_address | \[If no attributes are specified, ServiceNow Otto assumes all attributes.\] |
      [Table 1. Example prompts]

      {#na-cmdb-awf-suggest-sgc-mappings__table_fp3_hcc_l3c}

   {#na-cmdb-awf-suggest-sgc-mappings__substeps_hkx_3dc_l3c}  
   ServiceNow Otto presents the recommended Service Graph Connectors for the classes and attributes that you specified.
   * The list includes all data sources that populate the classes that you specified.
   * The list is ordered by the number of classes supported.
   * A connector might be listed for multiple classes.

   {#na-cmdb-awf-suggest-sgc-mappings__ul_o2r_3bv_p3c}

2. Follow the guidance on the ServiceNow Otto panel to determine the SGC connection to use or the Service Graph Connectors to install and configure for the data set that you specified.  
   For more information, see [Working in the ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
3. **Optional:** Provide feedback, copy the response text to the clipboard, or refresh the response.

   | Option | Procedure |
   | Provide feedback for the summary | If you think that the response was helpful, select thumbs-up ![](). If you think that it wasn't helpful, select thumbs-down ![](). This feedback improves the agentic AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated response and stores it in the agentic AI logs (sys_generative_ai_log_list.do). |
   | Copy the summary | Select the copy to clipboard icon ![]() to use the response information for another purpose, such as pasting into an email. |
   | Refresh the summary | If you think that data might have changed after you viewed the response, select the redo icon ![]() to refresh the response information. |
   |-|-|

   {#na-cmdb-awf-suggest-sgc-mappings__choicetable_md1_nyf_xyb}
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