---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# View CI details on CI forms

# View CI attribute descriptions on CI forms {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ServiceNow Otto answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace.

## Before you begin

Role required: cmdb_inst_admin

## About this task

This procedure describes how to dig deeply into the details of CI information on any form while creating, viewing, or updating a CI record. In addition, you can view the information while working in the Explore CI view, as
described in [View CI details on the Explore CI view](https://www.servicenow.com/docs/z7szHRiwRWqJI2uCrFOPaQ "ServiceNow Otto answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace.").

## Procedure

1. On any CI form (while creating, viewing, or updating a CI record) select the ServiceNow Otto icon ![]() for a field.  
   ServiceNow Otto displays the description of the attribute. In this example, while creating a CI record, the user views the description of the MAC Address attribute.

2. **Optional:** Select Ask a follow-up to learn more about the attribute.  
   The ServiceNow Otto panel opens. Select one of the suggested questions or enter a different question about any field or section of the form. ServiceNow Otto responds to your follow-up question. For more information, see [Working in the ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
3. **Optional:** Provide feedback, copy the response text to the clipboard, or refresh the response.

   | Option | Procedure |
   | Provide feedback for the summary | If you think that the response was helpful, select thumbs-up ![](). If you think that it wasn't helpful, select thumbs-down ![](). This feedback improves the agentic AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated response and stores it in the agentic AI logs (sys_generative_ai_log_list.do). |
   | Copy the summary | Select the copy to clipboard icon ![]() to use the response information for another purpose, such as pasting into an email. |
   | Refresh the summary | If you think that data might have changed after you viewed the response, select the redo icon ![]() to refresh the response information. |
   |-|-|

   {#na-cmdb-skill-ci-form-help__choicetable_md1_nyf_xyb}
**Related tasks**   

* [View CI details on the Explore CI view](https://www.servicenow.com/docs/z7szHRiwRWqJI2uCrFOPaQ "ServiceNow Otto answers your questions on CI classes and attributes to help you work in CI forms, dashboards, home pages, and other views on the workspace.")  
**Related topics**   

*