---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Set up ServiceNow Otto for CMDB

# Configure ServiceNow Otto for CMDB {#ariaid-title1}

Release version: Australia  
Updated July 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the ServiceNow Otto for CMDB application so users can benefit from Agentic workflows, agents, and skills.

## Before you begin

Role required: sn_nowassist_admin.nsa_admin

## Procedure

1. Navigate to AdminAI Admin Hub and then select the Settings tab.
2. In the list, select Plugins.  
   Plugins that have already been activated are listed on the Installed tab.
3. On the ServiceNow Otto for CMDB card, select Get plugins and then in the pop-up window, select Install Plugin.  
   You install the ServiceNow Otto for CMDB (com.snc.cmdb.gen.ai) plugin.

   You're redirected to the ServiceNow Store in a new browser tab so you can get the plugin.
4. Install the ServiceNow Otto for CMDB plugin.  
   For instructions on the installation process, see [Install AI plugins in AI Admin Hub](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
5. Confirm that ServiceNow Otto for CMDB is installed.
   1. On the AI Admin Hub console, select the Settings tab and then select Plugins in the list.
   2. On the Installed tab, verify that the Status value is Installed.  

   {#now-assist-cmdb-configure-3.0__substeps_w4v_1tk_mfc}  
   Now that you have installed the plugin, you set up the skills for ServiceNow Otto for CMDB.
6. On the AI Skills tab, expand Technology and then select CMDB.  
7. Configure property settings.  
   See [Property settings for ServiceNow Otto for CMDB](https://www.servicenow.com/docs/8Jyurdp~VA2C4702WI0Hig "List of system properties for the agents used by ServiceNow Otto for CMDB agents.").
{#now-assist-cmdb-configure-3.0__steps_cl3_wrf_ddc}

## What to do next

To start using ServiceNow Otto for CMDB skills, see [Using ServiceNow Otto skills in ServiceNow Otto for CMDB](https://www.servicenow.com/docs/8s3T2rz3i_ji61WfF19DOQ "Use ServiceNow Otto for CMDB skills to view a concise summary of key CI data, to help you to resolve deduplication tasks, and several other processes.").

To deactivate a skill, select the menu icon ![]()for the skill and then select Deactivate skill.

Admins might be interested in Query Generation. Query Generation is an AI-powered service that translates user questions into an executable query. An executable query contains the data source, filter, aggregation, and visualization instructions that
best answer the user's question. For more information, see [Exploring Query Generation](https://www.servicenow.com/docs/access?context=exploring-query-generation&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).
**Related concepts**   

* [CMDB Workspace store app](https://www.servicenow.com/docs/BpRE~ioD6YSXTWPbjQaAkQ "The CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activities, and access CMDB dashboards and tools to support tasks in your organization.")  
**Related topics**   

* 

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