--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Use generative AI skills # Using ServiceNow Otto skills in ServiceNow Otto for CMDB {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Using ServiceNow Otto skills in ServiceNow Otto for CMDB ServiceNow Otto for CMDB leverages generative AI skills to provide concise summaries and actionable insights for configuration item (CI) data management. These skills enable users to efficiently resolve deduplication tasks, assess CMDB health, and address errors in Service Graph Connector (SGC) imports, enhancing overall CMDB data quality and operational effectiveness. Show full answer Show less In domain-separated environments, AI-generated content is strictly limited to data within the user's domain, ensuring data segregation and privacy. Data processed by generative AI stays within the instance, with no persistence of prompts or responses in shared AI services. ## Key Features * **CI Summarization Skill:** Provides a concise summary of key CI attributes such as discovery data, ownership, and related items (open incidents, alerts, problems, changes, security vulnerabilities). It also lists associated service instances and can be accessed from CI forms, workspace pages, or list views. * **Summarize CMDB Readiness Skill:** Generates AI-driven summaries from CMDB success advisor dashboards for Hardware Asset Management (HAM) or Data Foundations. It highlights data accuracy, completeness, and health, and recommends remediation actions. * **Manage Duplicate CIs Skill:** Assists CMDB administrators in resolving deduplication tasks with step-by-step guidance and the ability to preview remediation results before applying changes. * **Service Graph Connector Diagnosis Skill:** Produces error summaries and actionable recommendations to troubleshoot and resolve import set processing issues in Service Graph Connector. * **Staleness Skill (Agentic Workflow):** Identifies, evaluates, and remediates stale CIs in the CMDB to maintain data relevance and accuracy. ## Practical Considerations for ServiceNow Customers * The generative AI skills are enabled by default and automatically available to users with appropriate roles; administrators can control access by assigning roles or creating groups. * Domain separation ensures users in multi-domain environments only access and generate AI insights based on their domain data, enhancing security and compliance. * Leveraging these skills can significantly reduce manual effort in CMDB maintenance tasks, improve data quality, and accelerate issue resolution. Use ServiceNow Otto for CMDB skills to view a concise summary of key CI data, to help you to resolve deduplication tasks, and several other processes. ## Skill reuse in a domain-separated environment {#now-assist-cmdb-using-skills__section_c5r_nmn_3hc} By default, all skills exist in the global domain. When you use AI in a domain-separated environment, users are only able to access data in their domain. For example, if a user uses the summarization skill, AI only uses material that exists in the user's domain when generating that summary. Additionally, there is no co-mingling of data for domain-separated instances when using generative AI skills. The data resides only on the instance, and the shared services used for generative AI do not persist any requests (prompts) and responses. For more information, see [Domain separation in the AI Admin Hub console](https://www.servicenow.com/docs/access?context=domain-separation-in-the-now-assist-admin-console&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). (Note that global domain is not the same as global scope. For more information, see [Exploring Next Experience pickers](https://www.servicenow.com/docs/access?context=next-experience-pickers&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).) ## ServiceNow Otto skills used by ServiceNow Otto for CMDB {#now-assist-cmdb-using-skills__section_uhs_1vq_tcc} Important: This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Note: To enable a subset of users to access ServiceNow Otto for CMDB skills, create a role or a group for the users. For more information, see [Create a role or a group to access ServiceNow Otto skills](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2078019). CI summarization skill : View a concise summary of key CI data. You can select the CI on a CI form, in a workspace page, or on any list view. The summary can include discovery data, ownership, and key related items such as open incidents, alerts, problems, upcoming change requests, and security vulnerabilities. Additionally, the summary lists the service instances that the CI is part of. For more information, see [View CI information with the ServiceNow Otto CI summarization skill](https://www.servicenow.com/docs/ImvhiREJK66yA5dMgAe40w "View a concise summary of key CI data. You can select the CI on a CI form, in a workspace page, or on any list view. The summary can include discovery data, ownership, and key related items such as open incidents, alerts, problems, upcoming change requests, and security vulnerabilities. Additionally, the summary lists the service instances that the CI is part of."). Summarize CMDB readiness skill : View an AI-generated summary of the CMDB success advisor for HAM or CMDB success advisor for Data Foundations dashboard data. The summary highlights the key findings on CMDB data accuracy, completeness, and health, and recommends remediation actions to address the findings. For more information, see [Summarize CMDB readiness with the ServiceNow Otto skill](https://www.servicenow.com/docs/bXz6CkIGTsyGmVVf7bSizA "View an AI-generated summary of the CMDB success advisor for HAM or CMDB success advisor for Data Foundations dashboard data. The summary highlights the key findings on CMDB data accuracy, completeness, and health, and recommends remediation actions to address the findings."). Manage duplicate CIs skill : Resolve deduplication tasks with support from the ServiceNow Otto Manage duplicate CIs skill. CMDB administrators follow step-by-step guidance to perform remediation, and can preview remediation results before applying a template. For more information, see [Let ServiceNow Otto help you to manage duplicate CIs](https://www.servicenow.com/docs/plpVQoKY5AaC3HYf0pMu3Q "Resolve deduplication tasks with support from the ServiceNow Otto Manage duplicate CIs skill. CMDB administrators follow step-by-step guidance to perform remediation, and can preview remediation results before applying a template."). Service Graph Connector diagnosis skill : To reduce debugging and resolution time and effort, the Service Graph Connector diagnosis skill generates summaries of errors and recommendations for resolving processing errors with SGC import sets. For more information, see [Fix SGC import set issues with the ServiceNow Otto SGC diagnosis skill](https://www.servicenow.com/docs/i7BQP7DSv9HM6Is2_68vpg "To reduce debugging and resolution time and effort, the Service Graph Connector diagnosis skill generates summaries of errors and recommendations for resolving processing errors with SGC import sets.") Remediating stale CIs using the staleness skill : The staleness agentic workflow identifies, evaluates, and remediates stale configuration items (CIs) in the CMDB.