---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create a custom Password Reset verification type

# Create a custom Password Reset verification type {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Each verification in Password Reset is based on the settings for a
verification type. If the verification types in the base system do not
meet your needs, you can create a custom verification type.

## Before you begin

Role required: password_reset_admin

Review the verification types that are provided in the base system to determine whether to create a custom verification type. Then review the verification type components to develop. For more information about verification types in the base system, see [Verification types in the base system](https://www.servicenow.com/docs/3IXKxci6q2JDoY5jge1yvg "Use a verification type in the base system as a template to design a custom verification.").

## Procedure

1. Navigate to AllPassword ResetExtensionsVerification Types.
2. Click New, enter a unique and meaningful Name and Description, and then fill in the form.  
   For information about the fields on the Password Reset Verification Type form, see [Password Reset Verification Type form](https://www.servicenow.com/docs/7SgI9ALI0FZJDa9d0eXAeQ "Description of the fields on the Password Reset Verification Type form.").
3. Click Submit.
**Related concepts**   

* [Password Reset script includes](https://www.servicenow.com/docs/G80ujFrDPncIlKeCxgjgeQ "The Password Reset plugin installs script includes that implement password reset processes. To enable you to extend functionality, each base-system script include provides extension points that you can use to invoke \"extension scripts\" that you customized.")
* [Password Reset extension script categories](https://www.servicenow.com/docs/qyl~QJgMGjA0UNOu37OFtA "You can use a custom extension script to extend Password Reset functionality for credential store, verification, or identification types.")  
**Related reference**   

* [Installed with Password Reset](https://www.servicenow.com/docs/UQBmoUhEw_zMM7dRUznPhw "Tables, roles, business rules, scripts, and workflows are installed with the Password Reset application.")

*[\>]: and then