---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Request to reset the default admin password

# Request to reset the default admin password {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can request a default instance admin password reset via the Service Catalog, which triggers an automated process to securely complete the reset.

Users with the customer_admin or partner_admin roles on Now Support can request to reset the admin account password.

For more information, refer [How to request default admin password reset via Now Support Service Catalog](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122424).