---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Verification types in the base system

# Verification types in the base system {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Verification types in the base system

The base system offers various verification types that serve as templates for designing custom verifications, particularly for password resets.
Each type utilizes data from the User \[sysuser\] table to confirm user identity through different methods.
Show full answer Show less  

## Key Features

* **Personal Data Confirmation:** Verifies identity with user data displayed to a service desk agent. No enrollment is needed; ideal for service desk processes.
* **Personal Data:** Requires users to answer identity questions without prior enrollment.
* **Email Code:** Sends a verification code to the user's email for identity confirmation during password reset requests.
* **Google Authenticator:** Utilizes a code from the Google Authenticator app for verification during password resets.
* **Security Questions:** Users answer personal security questions for identity verification.
* **SMS Code:** Sends a verification code to an authorized SMS-capable device for password resets.
* **Mock:** Demonstrates how to add a verification type but is not functional for identity verification.

## Key Outcomes

By utilizing these verification types, ServiceNow customers can enhance security during password reset processes, ensuring user identities are verified efficiently. The variety of options allows for flexible configurations tailored to specific organizational needs, while also aiding in the creation of custom verifications as required.  
Use a verification type in the base system as a template to design
a custom verification.
{#verification-types-in-the-base-system__table_ypq_fnz_f1b__entry__2}

| Verification type | Description |
|-|-|
| Personal Data Confirmation | Verifies user identity using data from the User \[sys_user\] table. The user data is displayed to a service desk agent. The agent verifies the data. Enrollment is not required for this type. Recommended for service desk-assisted processes. Note: The Password Reset Windows Application does not support the Personal Data Confirmation Verification type. See [Personal data identification types and confirmation type verifications](https://www.servicenow.com/docs/qAlPKKtr3ZMHNUR1VqaxSw "Personal data verifications allow users to verify their identity by providing answers to questions that are generated from personal information stored in the User table [sys_user]."). |
| Personal Data | Verifies user identity using data from the User \[sys_user\] table. The user is required to answer questions. Enrollment is not required for this type. Note: The Password Reset Windows Application allows you to define and use multiple verifications of the Personal Data type. See [Personal data identification types and confirmation type verifications](https://www.servicenow.com/docs/qAlPKKtr3ZMHNUR1VqaxSw "Personal data verifications allow users to verify their identity by providing answers to questions that are generated from personal information stored in the User table [sys_user]."). |
| Email Code | When a user requests password reset, the system sends a verification code to the email address in the user profile or to an email address that the user authorized during enrollment. To verify identity, the user then submits the code on the Password Reset Verify page. Note: The Password Reset Windows Application allows you to define and use multiple verifications of the Email Code type. See [Personal data identification types and confirmation type verifications](https://www.servicenow.com/docs/qAlPKKtr3ZMHNUR1VqaxSw "Personal data verifications allow users to verify their identity by providing answers to questions that are generated from personal information stored in the User table [sys_user]."). |
| Google Authenticator | While requesting password reset, the user reads a code from the Google Authenticator app on a device that the user has paired. To verify identity, the user then submits the code on the Password Reset Verify page. Note: The Password Reset and Password Reset Windows Application support only a single verification of the SMS Code type. |
| Security Questions | Verifies user identity by presenting personal security questions that the user must answer correctly. Note: The Password Reset and Password Reset Windows Application support only a single verification of the Security Questions type. See [Add a custom question to the Security Questions verification](https://www.servicenow.com/docs/2qcE9F1xvWJEiUO9lZaUPA "To enroll for the 'Security Questions' verification, the user selects several questions and supplies confidential answers that only the user knows. You can add a custom question to the set of questions that are included with the base system."). |
| SMS Code | When a user requests password reset, the system sends a code to an SMS-capable device that the user has authorized. To verify identity, the user then enters the code on the Password Reset web page. Note: The Password Reset and Password Reset Windows Application support only a single verification of the SMS Code type. See [SMS Code Verification type for Password Reset](https://www.servicenow.com/docs/YU5NRkzdVYigULHev0VGhA "Using the Simple Message Service (SMS) Code Verification type, a user can verify identity with the help of any SMS-enabled device, like a cell phone that accepts text messages. When a user requests password reset, the system sends a numerical code to the device and the user then enters the code on the Password Reset Verification page."). |
| Mock | Not a functional identity verification. Demonstrates how to add a verification type in a Password Reset process. Note: The Password Reset Windows Application does not support the Mock verification type. * The enrollment UI macro for this verification gets the user input and returns the entered value in the enrollment processor. * The Password Reset UI macro for this verification gets input from the user and returns the entered value through the verification processor. {#verification-types-in-the-base-system__ul_rhk_s5f_cv} |
[Table 1. Verification types in the base system]

{#verification-types-in-the-base-system__table_ypq_fnz_f1b}
**Related tasks**   

* [Create a custom Password Reset verification](https://www.servicenow.com/docs/wDWkAxa0TErVi6m0ydATjg "Use a verification type in the base system as a template to design a custom verification. The Password Reset Windows Application does not support custom verifications.")
* [Create a custom Password Reset verification type](https://www.servicenow.com/docs/nAseXu7DcZAQkGhdcjg7sw "Each verification in Password Reset is based on the settings for a verification type. If the verification types in the base system do not meet your needs, you can create a custom verification type.")