---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Use an MSI file from the command line

# Use an MSI file from the command line {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Use the MSI file to install the Password Reset Windows Application on multiple
computers over a network. As an alternative to MSI installation, you can also install from
the command line.

## Before you begin

Role required: Windows local administrator

## Procedure

1. Ensure that the user with the ServiceNow security_admin role configures the security properties.  
   For more information about security properties, see [Configure security settings for the Password Reset Windows Application](https://www.servicenow.com/docs/Ft5sVF0GBgDnPxBYIZJmtA "Configuring security settings for the Password Reset Windows Application.").
2. Copy the following command into a text editor as one line with no breaks.  

       msiexec.exe /i PasswordResetWinAppInstall.msi /quiet WRAPPED_ARGUMENTS="/SUPPRESSMSGBOXES /VERYSILENT /NORESTART /PasswordResetLinkURL https://<YourServerName>/$pwd_reset.do?sysparm_url=default /PasswordResetLinkName ""Forgot password?"""

   Note:  
   Verify that the MSI file name `PasswordResetWinAppInstall.msi` matches the name of the installer file that you downloaded from the ServiceNow store. The file name may differ across releases. Update the file name in the command before running it.
3. Add arguments and replace the default parameter values with the correct values for your organization.  
   {#win-install-pwr-msi__table_jy2_z4z_wbb__entry__3}

   | Argument | Example | Description |
   |-|-|-|
   | `/Log` | `/Log=c:\temp\PwdResetInstallLog.log` | Optional. To generate a log file, you must first create the directory that the file is written to. In this example, you would create the `c:\temp `directory before running the installation. |
   | `/NORESTART` | `/NORESTART` | Optional. By default, MSI installations restart the computers. Include `/NORESTART` not to restart the computers after installation. You might want to communicate with end users that they must restart their computer to enable the Password Reset Windows Application. |
   [ ]

   {#win-install-pwr-msi__table_jy2_z4z_wbb} {#win-install-pwr-msi__table_yfb_cpz_wbb__entry__3}

   | Parameter | Default value to replace | Description |
   |-|-|-|
   | PasswordResetLinkURL | `https://<YourServerName>/$pwd_reset.do?sysparm_url=default` | URL of the page that users access when resetting a password. Be sure to substitute your ServiceNow server name and the URL suffix for the desired Password Reset process. |
   | PasswordResetLinkName | `""Forgot password?""` | Text to display for the Password Reset link on the Windows login page. You must enclose the text in two double-quote characters as shown. To ensure that the correct characters are used, do not copy/paste the example text. Instead, type the characters at the command line. |
   | Optional: CredentialProviderGUID |   | Most installations do not need to specify this parameter value. Provide this value only if you use a customized credential provider and can provide a valid credential provider GUID. |
   [ ]

   {#win-install-pwr-msi__table_yfb_cpz_wbb}
4. Navigate to the directory that holds the `PasswordResetWinAppInstall.msi` file.
5. Run the updated command at the command line.
6. After installation and depending on the setting for the `/NORESTART` argument, you might need to restart computers.  
   See [Install Password Reset Windows Application using a wizard](https://www.servicenow.com/docs/j_ocKnKRVB8w3Uu0XbZzUg "As an alternative to wizard installation, you can run commands directly at the command line.") and [Install the Password Reset Windows Application using an EXE file from the command line](https://www.servicenow.com/docs/WSHWSMc_pDqfuGosJBo35A "As an alternative to command-line installation, you can use a wizard.").