---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Review and fix article health scores

# Review and fix article health scores {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The edit view of a knowledge article displays an article overview that flags article level issues such as duplicate articles, article health score, usage insights and article optimization. You can review and fix these issues
directly from within the article.

## Before you begin

Role required: agent

## Procedure

1. Navigate to AllKnowledgeKnowledge CenterList.
2. Open an article from the list menu.
3. Select Edit to open the article in the Article Editor window.
4. Select the Overview icon from the side panel of the article editor window to view various feature cards such as Duplicate articles, Health score, Article Optimization and so on.
5. Select each of the cards to view if any issues are detected in that section.
6. Select Checkout, then review the article and apply the changes suggested in the cards to improve the scores.
7. Save to apply the changes to the article.

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