---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create incidents and change requests from a requested item

# Create incidents and change requests from a requested item {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can
quickly
open an incident or a change request from a requested
item.
It also maintains a
relationship
between the requested item, and its associated incidents or change requests.

## Before you begin

The administrator must enable the Create Change and Create Incident UI actions for the Requested Item \[sc_req_item\] table. The administrator must set the Active field to <kbd class="ph userinput">true</kbd> when [editing these UI actions](https://www.servicenow.com/docs/access?context=t_EditingAUIAction&version=australia&pubname=australia-platform-administration&ft:locale=en-US) .

Role required: itil

## Procedure

1. Navigate to AllSelf-ServiceRequested Items.
2. Open a requested item.
3. Click the Additional actions menu icon ![Additional actions menu icon]() and select Create Change or Create Incident
**Related concepts**   

* [Record Producer](https://www.servicenow.com/docs/VyVnHqXMUTsbxB4k5TDafQ "A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.")  
**Related topics**   

* [Service catalog requests](https://www.servicenow.com/docs/WE990693fUsL9YvSMuzY9Q "This page contains links to content on service catalog requests.")

*[\>]: and then