--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # AI Authoring for Catalog Builder # AI Authoring for Catalog Builder {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Authoring for Catalog Builder AI Authoring for Catalog Builder enables ServiceNow customers to create catalog items easily by providing simple text descriptions. This AI-driven tool generates detailed catalog items with enhanced descriptions and question labels, streamlining the creation process for Service Catalog offerings. Show full answer Show less Note that some AI features may be unavailable in restricted data centers (such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected environments) or self-hosted instances. Customers should verify regional availability and feature support with each release. ## Key Features * **Text-Based Catalog Creation:** Generate catalog items by describing them in natural language inputs. * **Conversational AI Interface:** Interact with AI to create and edit catalog items, making the process more intuitive. * **Installation and Configuration:** Access AI Authoring by installing the ServiceNow Otto for Creator application from the ServiceNow Store and configuring AI within Catalog Builder. * **Data Handling and Privacy:** Inputs and outputs are transferred securely to centralized ServiceNow environments, possibly involving third-party cloud providers, with data managed according to ServiceNow's compliance policies. * **Customer Control over Data:** Customers can opt out of AI data collection to protect sensitive information. * **Support and Troubleshooting:** Resources include a Known Error Portal and Customer Service for resolving issues. ## Important Considerations * **AI Limitations:** As AI and machine learning evolve, outputs may not always be accurate or complete. Customers must validate AI-generated content and maintain human oversight, especially for critical domains like healthcare, finance, or security. * **Compliance and Usage Policy:** Usage must comply with ServiceNow's AI Acceptable Use Policy, which governs responsible AI deployment. ## Practical Benefits for ServiceNow Customers This application simplifies the catalog item creation process, reducing manual effort and improving consistency in catalog descriptions. By leveraging AI, customers can accelerate Service Catalog deployment and enhance user experience with clearer, more detailed catalog entries. Installation and configuration steps are straightforward via the ServiceNow Store, enabling quick adoption. The conversational AI interface helps both technical and non-technical users to build and refine catalog items effectively. Use AI Authoring for Catalog Builder to create catalog items of your choice by giving text inputs. ## Get started {#now-assist-for-catalog-generation__section_cch_f2f_cbc} |-|-| | [ExploreLearn about catalog generation with AI.](https://www.servicenow.com/docs/PNOjpjl5fBitEY0mJPRLig "Learn how the AI Authoring for Catalog Builder application helps you to create catalog items by simply describing them. AI generates catalog items with more detailed descriptions and question labels.") | [ConfigureLearn how to configure catalog item generation.](https://www.servicenow.com/docs/t9DbQ_pdch0Sm60sixH0mw "Install and configure AI in Catalog Builder.") | | [GenerateLearn how to create a catalog item using AI.](https://www.servicenow.com/docs/9Eq9_iYrtJ4Agbw7R0k75w "Create a catalog item conversationally using AI and make the item available in Service Catalog for catalog item requests. You can also define dynamic behavior for your catalog item and apply auto-populate settings.") | [ReferenceGet details about form fields, roles, and more.](https://www.servicenow.com/docs/H_FnlJ916uQ1~jSj4HyTXg "Reference topics provide additional information about configuration properties, roles, and more.") | [ ] {#now-assist-for-catalog-generation__table_dch_f2f_cbc} Important: Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Please check for availability updates in future releases. Important: Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases. ## Troubleshoot and get help {#now-assist-for-catalog-generation__section_ich_f2f_cbc} * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-for-catalog-generation__ul_jch_f2f_cbc} ## AI limitations {#now-assist-for-catalog-generation__section_u2h_jml_2bc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-for-catalog-generation__p_kv2_nfg_h1c} ## Data processing {#now-assist-for-catalog-generation__id_bwy_lml_2bc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-catalog-generation__p_lv2_nfg_h1c} ## Data collection {#now-assist-for-catalog-generation__id_fqp_nml_2bc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#now-assist-for-catalog-generation__p_jv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#now-assist-for-catalog-generation__p_pv2_nfg_h1d} * **[Exploring AI Authoring for Catalog Builder](https://www.servicenow.com/docs/PNOjpjl5fBitEY0mJPRLig)** Learn how the AI Authoring for Catalog Builder application helps you to create catalog items by simply describing them. AI generates catalog items with more detailed descriptions and question labels. * **[Install AI Authoring for Catalog Builder](https://www.servicenow.com/docs/SRipQDMc58b6G8~sRnaYiA)** Install the ServiceNow Otto for Creator application from the ServiceNow® Store to get AI Authoring for Catalog Builder. * **[Configuring AI in Catalog Builder](https://www.servicenow.com/docs/t9DbQ_pdch0Sm60sixH0mw)** Install and configure AI in Catalog Builder. * **[Using AI conversation to create and edit catalog items](https://www.servicenow.com/docs/TcMFqeGNMnEjOlaal~MroA)** AI provides a conversational interface that enables you to create catalog items, making these items available in the Service Catalog for users to request. * **[AI Authoring for Catalog Builder reference](https://www.servicenow.com/docs/H_FnlJ916uQ1~jSj4HyTXg)** Reference topics provide additional information about configuration properties, roles, and more.