---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# UI policy functions

# UI policy functions {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of UI policy functions

ServiceNow's AI capabilities enable Catalog Builder editors to efficiently create, update, and manage UI policies through simple conversational prompts.
UI policies control form behavior by defining conditions and corresponding actions, such as making fields mandatory or hiding variables.
AI streamlines policy management by handling multiple actions, targeted edits, and conflict detection without requiring manual recreation of policies.
Show full answer Show less  

## Key Features

* **AI-generated UI policies:** Create new policies with multiple condition--action pairs from natural language instructions.
* **Targeted updates:** Modify existing UI policies by renaming, changing descriptions, updating conditions, or adjusting individual actions.
* **Action management:** Add, update, or remove specific UI policy actions easily through conversational input.
* **Confirmation prompts:** After any AI-generated or updated policy, receive a confirmation message to review and verify changes before proceeding.
* **Consolidated policies:** Multiple actions under the same condition are grouped into a single UI policy, avoiding duplicates.
* **Conversational cues:** Phrases like "also" or "add to the same policy" help AI identify when to append actions to an existing policy.
* **New policies for new conditions:** AI automatically creates separate policies when instructions involve previously unused conditions.
* **Conflict detection:** AI flags conflicting instructions and requests confirmation to prevent unintentional overwrites.

## Practical Benefits for ServiceNow Customers

By leveraging AI-driven UI policy functions, ServiceNow customers can:

* Accelerate UI policy creation and updates without deep scripting knowledge.
* Maintain cleaner, more organized policies by grouping related actions logically.
* Reduce errors through AI confirmation and conflict detection workflows.
* Efficiently adapt form behavior to evolving business requirements with conversational ease.  
AI can generate UI policies with multiple actions from simple natural language.

## What you can do with UI Policies using AI {#now-assist-ui-policy-functions__section_g5s_kzb_m3c}

As a Catalog Builder editor, you can use AI to create new UI policies, update existing ones, and deactivate them, all through simple, conversational prompts. Each UI policy can include multiple actions, and AI can create
that for you.

## Making targeted changes {#now-assist-ui-policy-functions__section_rmm_qzb_m3c}

You don't have to recreate a UI policy from scratch every time you must tweak something. AI lets you make focused changes to an existing UI policy---renaming it, editing its description, updating trigger conditions, or adding,
modifying, or removing individual actions.

## Managing UI policy actions {#now-assist-ui-policy-functions__section_g3v_rzb_m3c}

UI policy actions are the individual rules defining what happens when a policy's conditions are met---for example, making a field mandatory or hiding a variable. You can add new actions, update existing ones, or delete actions you no
longer need, all through AI.

## Confirmation after every change {#now-assist-ui-policy-functions__section_jqb_tzb_m3c}

After AI generates or updates a UI policy, it will send you a confirmation message letting you know what was done and prompting you to review the behavior. This gives you a chance to verify the output before moving on.

## Multiple actions in a single instruction create one UI policy {#now-assist-ui-policy-functions__section_e5h_5zb_m3c}

If a user provides multiple condition--action statements in one message. For example: "If RAM is 8GB, set storage to 2TB and set color to red." The AI creates one UI Policy with:

* Condition: RAM = 8GB
* Actions: storage = 2TB, color = red
{#now-assist-ui-policy-functions__ul_bxz_wzb_m3c}

## Adding to an existing UI policy {#now-assist-ui-policy-functions__section_thc_yzb_m3c}

* If you give ServiceNow Otto a new instruction that uses the same condition as a UI policy that was already created, the system doesn't create a duplicate. Instead, it adds the new action to the existing UI policy.
* For example, if you previously stated:"If RAM is 8GB, set storage to 2TB", later say "If RAM is 8GB, set color to red". Then AI recognizes that both instructions share the same condition and simply adds the new action to
  the existing policy rather than creating a separate one.

{#now-assist-ui-policy-functions__ul_aj2_zzb_m3c}

## Using conversational cues to group actions {#now-assist-ui-policy-functions__section_dyd_11c_m3c}

AI also picks up on natural conversational phrases to understand when you want to keep adding to the same policy. Phrases like "also, add one more thing, or add to the same policy" tells system to treat your new instruction as an
addition to the current UI policy.

## Creating UI policy for a different condition {#now-assist-ui-policy-functions__section_wjx_b1c_m3c}

* If your instruction involves a condition that is different from any existing UI policy, AI automatically creates a new, separate UI policy for it.
* For example, saying "If RAM is 16GB, hide the processor field" when no policy with that condition exists creates a new UI policy specifically for that condition.
{#now-assist-ui-policy-functions__ul_mvh_d1c_m3c}

## What happens when there is a conflict {#now-assist-ui-policy-functions__section_nvs_21c_m3c}

If an instruction contradicts an existing policy, like changing "set color to red" to "set color to blue" under the same condition, AI flags the conflict instead of overwriting it. AI asks you to confirm how you want to proceed.
For example, "There is an existing UI policy with a conflicting action for this condition. Do you still want to proceed with creating this action?"

This confirms that changes are intentional and nothing gets overwritten by mistake.