--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Service Catalog use case # Service Catalog use case {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Catalog use case The Service Catalog allows you to create customized catalogs for requesting services and products. Utilizing the Common Service Data Model (CSDM), it connects service offerings with available catalog items. You can design two main types of catalogs: the Request Catalog and the Product Catalog. The Request Catalog contains business and technical products and services, while the Product Catalog serves as a centralized repository for specific asset models. Show full answer Show less ## Key Features * **Digital Portfolio Management (DPM):** Leverage the CSDM framework to navigate the Service Portfolio, which includes services, related offerings, catalog items, and associated metrics. * **Catalog Items:** Each catalog item represents a requestable service, linked to a service offering, and includes details like pricing and fulfillment processes. * **Product Catalog:** Centralizes model information for assets, allowing asset managers to coordinate with other areas such as procurement and vendor management. Models published here are automatically available in the Service Catalog. ## Key Outcomes The integration of the Service Catalog and Product Catalog through the CSDM framework ensures that product models are accessible and that processes for utilizing these models are clearly defined, enhancing service delivery and asset management efficiency. You can create customized catalogs where you can request items such as a specific service or product. With this use case, CSDM provides Service Catalog connection to the service offerings and services. ## Service Catalog use case {#request-cat-use-case-example__section_zgg_dj1_wmb} Catalogs contain catalog items and are the starting points for accessing available services. Request Catalogs and Product Catalogs are two of the customized catalogs you can create from the Service Catalog. For details, see [Service Catalog](https://www.servicenow.com/docs/orMRK0IWJXlusd4gMB5new "Use the ServiceNow Service Catalog application to develop comprehensive service catalogs that empower customers with self-service capabilities. Tailor portals to enable customers to request a range of catalog items, including services and product offerings. Additionally, you can standardize request fulfillment processes to ensure the accuracy and availability of items within the catalogs."). * A Request Catalog is a list of business and technical products, services, service commitment options, and offerings that you can order. * A Product Catalog is a set of information about individual models. A model is a specific version or configuration of an asset. Asset managers use the Product Catalog as a centralized repository for model information. {#request-cat-use-case-example__ul_ps2_y51_wmb} ## Key features of the Service Catalog use case {#request-cat-use-case-example__section_b5f_kr1_wmb} Digital Portfolio Management (DPM) uses the CSDM framework to navigate the Service Portfolio. You can then use the Service Portfolio to locate the services and their related service offerings, catalog items, dependents, dependencies, metric roll-ups, costs and initiatives. The associated metrics are aggregated using the CSDM framework with the related tables. ## Catalog items {#request-cat-use-case-example__section_clw_q5x_smb} A catalog item is an item or a service that you can request from the catalog. A service can contain multiple catalog items. Catalog items are listed on the catalog portal and are available to the users who need them (either through subscription or job responsibility). Each catalog item is linked to one service offering. The Catalog Item form includes the following tabs. * Item Details: Description of the catalog item. * Process Engine: The defined process used to fulfill the catalog Item request. * Picture: Picture used to represent the catalog item when it appears in the catalog. * Pricing: Pricing details for the catalog item. * Portal Settings: Provides specific settings on how you interact with the catalog item in the catalog portal. {#request-cat-use-case-example__ol_f2k_qky_smb} Figure 1. Catalog Item form ## Product Catalog use case {#request-cat-use-case-example__section_qd1_n3y_smb} Use the Product Catalog to specify information about a product model. Product models are specific versions or configurations of an asset. Asset managers use the Product Catalog as a centralized repository for model information. A detailed and well-maintained Product Catalog can coordinate with the Service Catalog, asset, procurement, request, contract, and vendor information. Models published to the Product Catalog are automatically published to the Service Catalog. The Service Catalog includes information about goods (models) and services. If the model is available from multiple vendors, a model can be listed more than once. Models are included with Asset Management. ## Key features of the Product Catalog use case {#request-cat-use-case-example__section_d2j_5lx_smb} This use case lets you include hardware and software product information as items in the Product Catalog.Figure 2. Product Catalog items ## Results of Product Catalog use case {#request-cat-use-case-example__section_pn5_jry_smb} The CSDM framework ensures that product models are available in the catalog and that there are processes defined to consume the models.