---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Request catalog item through Now LLM

# Request catalog item through Now LLM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can design a topic conversation in Virtual Agent powered Now LLM by including reusable topic blocks to perform request submission tasks.
You can use this topic block to request for a catalog item through a conversational and streamlined experience based on generative AI. For information about configuring ServiceNow Otto in conversational catalog request, see [Configure ServiceNow Otto in Conversational Catalog Request](https://www.servicenow.com/docs/access?context=configure-gen-ai-catalog-item&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
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| Parameter | Description |
|-|-|
| catalog_item_id | sys_id of the catalog item that should be requested. |
| context_json | Context of the conversation in JSON format. |
| execute_contextual_search | Option to specify if the contextual search should be run for a record producer based on its configuration. For information on defining contextual search for a record producer, see [Define contextual search for record producer](https://www.servicenow.com/docs/access?context=t_CntxtSearchRP&version=australia&pubname=australia-platform-administration&ft:locale=en-US). |
| confirm_catalog_item | Option to specify whether the user must confirm the catalog item before continuing with the next step. If this is set to <kbd class="ph userinput">false</kbd>, user can answer the catalog items questions by skipping the confirmation. |
| show_end_state_card | Option to display the end state card information about the generated record to the user. |
[Table 1. Input parameters]

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| Parameter | Description |
|-|-|
| record_id | sys_id of the record that is generated after the item submission. If the catalog item is not supported in the conversation mode or if the user does not have access to the item, -1 is returned. |
| record_table | Name of the table in which the record is generated. |
| status | Status of the request. Possible options are success or error. |
| variables | Questions related to the catalog item. |
| message | Message that gives additional information in case of any failure. |
| used_LLM | Option that indicates if Now LLM was used while requesting the item, that is, if slot filling was done for questions defined in a catalog item using generative AI. |
[Table 2. Output parameters]

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**Related concepts**   

* [Catalog builder preview topic conversation](https://www.servicenow.com/docs/7wZvWbls2YBccoKAyoP1xw "From the catalog builder, a user can preview a catalog item in a Virtual Agent conversation.")  
**Related topics**   

* [Configure assistants overview](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US)
* [Model provider updates](https://www.servicenow.com/docs/access?context=now-llm-model-updates&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)