--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Service Catalog # Service Catalog {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Catalog The ServiceNow Service Catalog application enables customers to access a comprehensive, self-service catalog of services and products through customizable portals. It helps standardize and streamline request fulfillment processes to ensure catalog items are accurate and available. This functionality empowers organizations to enhance customer experience by simplifying how service requests are made and managed. Show full answer Show less ## Key Features * **Catalog Customization:** Build tailored portals that allow customers to easily request various catalog items including services and products. * **Catalog Builder:** Use a visual, guided interface to create or edit catalog items and record producers with specified attribute restrictions, facilitating delegated catalog management. * **Service Catalog Wizards:** Create multi-step, wizard-like experiences for complex or large input requests, offering contextual help to users during the request process. * **Integration:** Seamlessly integrate Service Catalog with other ServiceNow applications such as Employee Center, Service Portal, Now Mobile, and Virtual Agent, enhancing accessibility and user engagement. * **AI Authoring and Conversational Requests:** Leverage AI tools to generate catalog items from text inputs and enable conversational AI within Virtual Agent for submitting catalog requests. * **Debugging and Diagnostics:** Tools are available for troubleshooting user criteria, UI customizations, catalog item variables, and performance to maintain optimal catalog operation. * **Security and Configuration:** Catalog Administrators (with the catalogadmin role) can configure catalogs, categories, request fulfillment workflows, and security settings to align with organizational policies. ## Practical Benefits for ServiceNow Customers * Empowers end users with self-service capabilities, reducing manual request handling and improving service delivery speed. * Standardizes request fulfillment to improve accuracy and availability of service offerings. * Supports complex request scenarios through wizards and AI-powered conversational interfaces, enhancing user experience. * Facilitates easier catalog management via visual tools and delegation, reducing administrative overhead. * Integrates smoothly with other ServiceNow modules, providing a unified service delivery platform. * Provides robust troubleshooting and support resources, including community forums and knowledge portals, to assist administrators and developers. Use the ServiceNow Service Catalog application to develop comprehensive service catalogs that empower customers with self-service capabilities. Tailor portals to enable customers to request a range of catalog items, including services and product offerings. Additionally, you can standardize request fulfillment processes to ensure the accuracy and availability of items within the catalogs. ## Get started {#service-catalog__section_fhl_z24_wxb} |-|-|-| | [ExploreLearn about the Service Catalog concept, types of catalog items, Catalog Builder, and catalog items.](https://www.servicenow.com/docs/EmUDnJ5pW8xmWp~9j01Khg "You can use Service Catalog to customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.") | [ConfigureConfigure Service Catalog. Learn about setup, categories, scoping, request fulfillment, and Service Catalog security.](https://www.servicenow.com/docs/iKKOmDBTj4ETqN3Ns7AN~g "Service Catalog enables users with the Catalog Administrators role (catalog_admin) to set up the service catalog.") | [IntegrateLearn about the integration of Service Catalog with other applications, such as ServiceNow® Employee Center, ServiceNow® Service Portal, Now® Mobile, and ServiceNow® Virtual Agent.](https://www.servicenow.com/docs/UQx9shAf5NYgZ20Jfd2C7w "You can integrate Service Catalog with other applications, such as Service Portal and Employee Center.") | | [Create a Service Catalog WizardLearn about Service Catalog wizards that you can use when the input required is huge and complex. The wizard offers a step-by-step experience for the requester and also provides a side panel to provide contextual help.](https://www.servicenow.com/docs/cMtQcOglL6PfOYF~tyOt4A "Service Catalog wizards help you to create wizard like, multi-step experiences.") | [Set up catalog builderLearn about setting up the catalog item building process.](https://www.servicenow.com/docs/bcOHuwxX1KwNM2ODcj341g "Set up the catalog item building process.") | [Create or edit a catalog item templatePre-specify values or provide restrictions for attributes such as catalogs, categories, variable types, and portal settings, which are applicable during the catalog item creation or editing process.](https://www.servicenow.com/docs/sgIPmTNgOfPfYzDgxLpMSw "Pre-specify values or provide restrictions for attributes such as catalogs, categories, variable types, and portal settings, which are applicable during the catalog item creation or editing process. You can create a template for a catalog item or record producer.") | | [DebugDebug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on.](https://www.servicenow.com/docs/S0YDlCwWL~ntpuu0quC3Cw "Debug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on.") | [ReferenceGet details about components like fields and properties.](https://www.servicenow.com/docs/Yzinzw7B4YRCG8EAH~ggVA "Reference topics provide additional information about the lists and forms.") | | [ ] {#service-catalog__table_ghl_z24_wxb} ## Troubleshoot and get help {#service-catalog__section_lhl_z24_wxb} * [Ask or answer questions in the Service Catalog community](https://community.servicenow.com/community/service-automation-platform?tagSet=2301) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) * [Developer training](https://developer.servicenow.com/app.do#!/training/landing) * [Developer documentation](https://developer.servicenow.com/app.do#!/documentation) {#service-catalog__ul_mhl_z24_wxb} * **[Exploring Service Catalog](https://www.servicenow.com/docs/EmUDnJ5pW8xmWp~9j01Khg)** You can use Service Catalog to customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs. * **[Configuring Service Catalog](https://www.servicenow.com/docs/iKKOmDBTj4ETqN3Ns7AN~g)** Service Catalog enables users with the Catalog Administrators role (catalog_admin) to set up the service catalog. * **[Creating a Service Catalog Wizard](https://www.servicenow.com/docs/cMtQcOglL6PfOYF~tyOt4A)** Service Catalog wizards help you to create wizard like, multi-step experiences. * **[Integrating Service Catalog](https://www.servicenow.com/docs/UQx9shAf5NYgZ20Jfd2C7w)** You can integrate Service Catalog with other applications, such as Service Portal and Employee Center. * **[Service Catalog Reference](https://www.servicenow.com/docs/Yzinzw7B4YRCG8EAH~ggVA)** Reference topics provide additional information about the lists and forms. * **[Debugging Service Catalog](https://www.servicenow.com/docs/S0YDlCwWL~ntpuu0quC3Cw)** Debug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on. * **[Catalog Builder](https://www.servicenow.com/docs/WkBKzd8YWSxuC5B8v6~4bA)** You can create or edit a catalog item (catalog item or record producer) using a visual and guided experience along with specified restrictions. The Catalog Builder experience enables you to delegate the creation and maintenance of the catalog. * **[AI Authoring for Catalog Builder](https://www.servicenow.com/docs/RztDxg6BW8y5CYlEmkFQeQ)** Use AI Authoring for Catalog Builder to create catalog items of your choice by giving text inputs. * **[Conversational Catalog Requests](https://www.servicenow.com/docs/kjtS4a1b7wRrUH4KmwRagw)** Provides a conversational experience based on generative AI for submitting catalog item request in Virtual Agent.