---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Things to know while creating items using AI

# Things to know while creating items using AI {#ariaid-title1}

Release version: Australia  
Updated September 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use AI-assisted authoring to create catalog items in Catalog Builder, letting you describe what you need in plain language instead of manually configuring each field or record.
Rather than navigating multiple forms and related lists to build out a catalog item, you can tell the AI what to set up. It interprets your request, applies the appropriate configuration, and confirms what it did so you can verify
the result before moving on.
* **[Location, catalog, category, and topic functions](https://www.servicenow.com/docs/yYkmcnqlpfi7DtG8XlM7kA)**   
  When creating or editing a catalog item, you can use plain language to assign values for catalog, category, or topic. If the value you provide matches an existing entry, AI automatically applies it to the item. This streamlines the process and reduces manual data entry.
* **[Fulfillment, access, and portal setting functions](https://www.servicenow.com/docs/ikzeLj1JyZ2~mVODdYkL9g)**   
  In addition to catalogs, categories, and topics, AI allows you to set three other key fields for a catalog item: Access, Fulfillment flow, and Portal settings. You can configure these simply by describing your requirements in plain language.
* **[UI policy functions](https://www.servicenow.com/docs/BSMpEJGVkmkQR9FQTLgZVQ)**   
  AI can generate UI policies with multiple actions from simple natural language.
* **[Catalog client scripts](https://www.servicenow.com/docs/BZ3gFOs_LVTRPGEZK2_6HA)**   
  AI can generate a catalog client script from a plain-language description of catalog item behavior without requiring you to write code.