--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Observability-Dynatrace # Service Graph Connector for Observability - Dynatrace {#ariaid-title1} Release version: Australia Updated June 9, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for Observability - Dynatrace The Service Graph Connector for Observability - Dynatrace enables ServiceNow customers to ingest configuration item (CI) data, events, metrics, and logs from Dynatrace directly into their ServiceNow instance. This integration supports Dynatrace Classic environments using v1/v2 APIs, including self-hosted managed or legacy SaaS deployments. For customers using the latest Dynatrace 3rd-generation SaaS platform, a different connector, the Service Graph Connector for Observability - Dynatrace SaaS, is recommended. Show full answer Show less It is important to note that this ServiceNow-provided connector is distinct from the connector provided by Dynatrace themselves. ## Supported Versions * Dynatrace SaaS minimum version supported: 1.284 * Supported ServiceNow versions: Zurich, Australia, Brazil ## Upgrade Considerations Before upgrading to version 1.10.0 or later, customers must disable reconciliation rules for tables extending the Application \[cmdbciappl\] table to avoid conflicts with other discovery sources. Detailed guidance is available in the Now Support Knowledge Base article KB1649455. ## Configuration and Management * Connections for the Dynatrace connector are configured using the Service Graph Connector (SGC) Central view, accessible via the Service Graph Workspace or CMDB Workspace. This centralized interface supports discovering, installing, managing, monitoring, editing, and debugging connector connections. * The previously used guided setup method is planned for deprecation; thus, using SGC Central is recommended unless configuration issues arise. ## Monitoring and Dashboard The Integration Commons for CMDB store app provides a comprehensive dashboard that offers a centralized view of all installed CMDB integrations, including the Dynatrace connector. Customers can monitor integration status, processing results, and errors, and can filter views by integration, time period, or specific runs. This enables efficient operational oversight of data ingestion and synchronization activities. ## Additional Resources * Articles and discussions on the ServiceNow Community site about the Service Graph Connector for Observability - Dynatrace * Documentation on configuring the Dynatrace connector via SGC Central * Reference material covering related Service Graph Connectors and their properties Use the Service Graph Connector for Observability - Dynatrace to ingest CI data, events, metrics, and logs from Dynatrace into your ServiceNow instance. Important: The Service Graph Connector for Observability - Dynatrace supports Dynatrace Classic (v1/v2 APIs) and is intended for Dynatrace managed (self‑hosted) or legacy SaaS environments. If you're using or upgrading to the latest Dynatrace 3rd-generation SaaS platform, you should use the new Service Graph Connector for Observability - Dynatrace SaaS. The Service Graph Connector for Observability - Dynatrace provided by ServiceNow is different from the Service Graph Connector for Dynatrace provided by Dynatrace. ## Request apps on the Store {#cmdb-integration-dynatrace__id_lz5_rv1_p4b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cmdb-integration-dynatrace__inline-send-to-store} ## Supported versions {#cmdb-integration-dynatrace__section_q4v_1fr_sqb} * Supported versions: * Minimum version supported: Dynatrace SaaS; Version 1.284 {#cmdb-integration-dynatrace__ul_e32_zrq_wtb} * Supported ServiceNow versions: * Zurich * Australia * Brazil {#cmdb-integration-dynatrace__ul_wcy_zrq_wtb} {#cmdb-integration-dynatrace__ul_qc5_yrq_wtb} ## Important information for upgrading Service Graph Connector for Observability - Dynatrace {#cmdb-integration-dynatrace__section_uh4_jjt_zzb} Before upgrading the Service Graph Connector for Observability - Dynatrace to version 1.10.0 or later, disable the reconciliation rules for tables extending the Application \[cmdb_ci_appl\] table. See the [Reconciliation rules(ServiceNow, ServiceWatch) on multiple table like Apache web server stopping other discovery source to update fields on those tables \[KB1649455\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB1649455) article in the Now Support Knowledge Base. ## Configuring a connection for the connector {#cmdb-integration-dynatrace__section_cgw_3pf_32c} You can configure a connection for the connector by using the SGC Central view in the Service Graph Workspace or CMDB Workspace enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see [Configure Service Graph Connector for Observability - Dynatrace using SGC Central](https://www.servicenow.com/docs/I3hkuKi0Vad3p0rgfbhPnw "Set up scheduled import jobs to pull in Dynatrace data into your Configuration Management Database (CMDB)."). Important: Unless there are configuration issues, use the SGC Central view in the Service Graph Workspace or CMDB Workspace to configure the connection for the connector, as the guided setup method is planned for deprecation. ## CMDB integrations dashboard {#cmdb-integration-dynatrace__section_ell_vcr_sqb} The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Dynatrace integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/eNRvwxlXe1MvEh~3MtTKAQ#integration-commons-for-cmdb__section_fxg_lh4_blb). ## Additional resources {#cmdb-integration-dynatrace__section_zm3_mwk_jzb} * [Introduction to Service Graph Connector for Observability Dynatrace](https://www.servicenow.com/community/cmdb-blog/introduction-to-service-graph-connector-for-observability/ba-p/2275131) article on the ServiceNow Community site * [How do I configure the Dynatrace Service Graph Connector?](https://www.servicenow.com/community/architect-articles/dynatrace-service-graph-connector/ta-p/2619549) article on the ServiceNow Community site {#cmdb-integration-dynatrace__ul_kj4_5wk_jzb} **Related concepts** * [Service Graph Connectors](https://www.servicenow.com/docs/UbpF1cDO6aOiUoeQ5AiLZA "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.") **Related reference** * [Service Graph Connector for Observability - Dynatrace properties](https://www.servicenow.com/docs/b2IMnicQZ4By8IUpHj1b9g "Service Graph Connector for Observability - Dynatrace properties control the behavior of the connector.")