--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Jamf # Service Graph Connector for Jamf {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for Jamf The Service Graph Connector for Jamf enables you to import data from Jamf-managed devices into your ServiceNow Configuration Management Database (CMDB). It supports macOS computers, iPhones, iPads, and their software, disks, networks, and usage information. This connector integrates seamlessly with ServiceNow versions Zurich, Australia, and Brazil, helping you maintain accurate and up-to-date CMDB records from Jamf environments. Show full answer Show less ## Key Features * **Comprehensive Inventory Tracking:** Tracks detailed hardware and software inventory for macOS and mobile devices, improving visibility in IT Operations Management (ITOM). * **Compliance and Asset Management:** Supports compliance tracking for devices, software package and installation tracking, license reclamation, and software usage monitoring useful for Software Asset Management (SAM) and IT Asset Management (ITAM). * **IT Service Management Support:** Enables incident, problem, and change management on discovered configuration items (CIs) with automatic ownership assignment based on top users. * **Data Synchronization and Mapping:** Uses the Robust Transform Engine (RTE) and Identification and Reconciliation Engine (IRE) to map and insert Jamf data into ServiceNow CMDB classes. Supports delta synchronization (syncing only changes) for efficient data updates. * **Multiple Data Sources:** Imports data through several Jamf-specific data sources like computers, mobile devices, software bundle IDs, software usage, and removal of deleted software. This ensures up-to-date and clean CMDB data. * **Configuration and Lifecycle Management:** Configure and manage the connector connections via the Service Graph Workspace or CMDB Workspace using the SGC Central view, which also supports monitoring and debugging. The guided setup method is deprecated in favor of SGC Central. * **Centralized Monitoring:** Integration Commons for CMDB provides a dashboard to monitor integration status, processing results, and errors across all installed connectors, including Jamf. * **Support for Multiple Jamf Instances:** Enables identification of CI origin when managing multiple Jamf instances. * **IntegrationHub ETL Support:** Allows viewing and managing data maps for the connector's imports and transformations. ## Practical Benefits for ServiceNow Customers * Maintain a detailed, accurate, and continuously updated inventory of Jamf-managed macOS and mobile devices within your ServiceNow CMDB. * Improve IT operations visibility and compliance tracking by leveraging up-to-date configuration data from Jamf. * Enhance Software Asset Management through automated software usage tracking and license reclamation based on actual usage data. * Streamline ITSM processes by enabling incident, problem, and change management on Jamf-discovered CIs with automatic ownership assignment. * Monitor and troubleshoot integration health easily via the CMDB integrations dashboard, ensuring reliable data synchronization. * Optimize data imports by using delta synchronization to reduce overhead and improve performance of nightly imports. Use the Service Graph Connector for Jamf to pull data from Jamf into your ServiceNow instance. The Service Graph Connector for Jamf pulls data from computers, disks, networks, and software applications into the ServiceNow® Configuration Management Database (CMDB) application. ## Request apps on the Store {#cmdb-integration-jamf__id_vbd_l51_p4b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cmdb-integration-jamf__inline-send-to-store} ## Supported versions {#cmdb-integration-jamf__section_h1m_bcf_44b} Supported ServiceNow versions: * Zurich * Australia * Brazil {#cmdb-integration-jamf__ul_ugq_dwp_4hc} ## Use cases {#cmdb-integration-jamf__section_rkf_jwx_qmb} The following are examples on how you can use the Service Graph Connector for different ServiceNow® applications: * [IT Operations Management (ITOM) Visibility](https://www.servicenow.com/docs/access?context=itom-visibility-landing-page&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * Detailed hardware and software inventory tracking for macOS hardware and apps. The tracking can be done with or without Software Asset Management (SAM). * Detailed hardware and software inventory tracking for hardware and apps for both iPhones and iPads. The tracking can be done with or without Software Asset Management (SAM). * Compliance tracking for mobile devices and end-user computers. * Duplicate data detection on imports to improve performance of nightly imports. {#cmdb-integration-jamf__ul_mmk_ms4_r4b} * [Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=c_SoftwareAssetMgmt&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) and [IT Asset Management (ITAM)](https://www.servicenow.com/docs/access?context=it-asset-management&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * Software package and installation tracking. * License reclamation by detecting removed software. * Software Usage tracking. {#cmdb-integration-jamf__ul_ok5_ss4_r4b} * [IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * Incidents, problems, and changes on discovered configuration items (CI). * Automatic ownership assignment based on top users. {#cmdb-integration-jamf__ul_nsz_5s4_r4b} {#cmdb-integration-jamf__ul_vxv_ls4_r4b} ## Configuring a connection for the connector {#cmdb-integration-jamf__section_cgw_3pf_32c} You can configure a connection for the connector by using the SGC Central view in the Service Graph Workspace or CMDB Workspace. The view enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see [Configure Service Graph Connector for Jamf using SGC Central](https://www.servicenow.com/docs/ONwf30T3CdQeJdWSMpW41A "Use the playbook available with the SGC Central application to set up the Service Graph Connector for Jamf for pulling in Jamf data into the CMDB."). Important: Unless there are configuration issues, use the SGC Central view in the Service Graph Workspace or CMDB Workspace to configure the connection for the connector, as the guided setup method is planned for deprecation. ## CMDB integrations dashboard {#cmdb-integration-jamf__section_y12_kp2_4mb} The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Jamf integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/eNRvwxlXe1MvEh~3MtTKAQ#integration-commons-for-cmdb__section_fxg_lh4_blb). ## Data mapping {#cmdb-integration-jamf__section_w1m_mhf_hkb} Data from the Jamf data source is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE). When you complete setting up the connection, you can configure the integration to periodically pull data from Jamf. The delta data synchronization feature is available in Jamf version 2.14 and higher. You can configure the is_delta_enabled_for_computers and is_delta_enabled_for_mobiles connection properties for synchronizing only delta data from a Jamf instance. See [Configuring data synchronization in Service Graph Connector for Jamf](https://www.servicenow.com/docs/cEpkL9FgbUROPKdOLXezJQ#sgc-cmdb-jamf-data-sync "You can configure the connection properties for synchronizing only delta data from a Jamf instance."). The following data sources are included for the Jamf application: SG-Jamf Computers : Imports data from computers and loads the imported data in the SG-Jamf Computers \[sn_jamf_integrate_sg_jamf_computers\] staging table. SG-Jamf Lookup Mac Software Bundle Ids : Imports data from software applications installed on macOS devices and loads the imported data in the SG-Jamf Lookup Mac Software Bundle Ids \[sn_cmdb_int_util_mac_software_bundleid_lookup\] staging table. Note: To view the publisher information for applications installed on macOS devices, run the SG-Jamf Lookup Mac Software Bundle Ids data source before running the SG-Jamf Computers or SG-Jamf Mobile Devices data sources. SG-Jamf Mobile Devices : Imports data from mobile devices and loads the imported data in the SG-Jamf Mobile Devices \[sn_jamf_integrate_sg_jamf_mobile_devices\] staging table. SG-Jamf Remove Computers Software : Removes the imported computer software data that were later deleted from the source and updates the information in the SG-Jamf Remove Computers Software \[sn_jamf_integrate_jamf_remove_software\] staging table. SG-Jamf Remove Mobile Software : Removes the imported mobile software data that were later deleted from the source and updates the information in the SG-Jamf Remove Mobile Software \[sn_jamf_integrate_remove_mobile_software\] staging table. SG-Jamf Software Usage : Imports the software usage details from the Jamf environment to track which software data is being used infrequently, hasn't been used recently enough, or isn't being used at all and loads the imported data in the SG-Jamf Software Usage \[sn_jamf_integrate_jamf_software_usage\] staging table. Based on the software usage information, you can add a reclamation rule to aggregate usage records and to identify unused software devices. See [Software reclamation rules](https://www.servicenow.com/docs/access?context=sw-reclamation-rules&version=australia&pubname=australia-it-asset-management&ft:locale=en-US). Note: The SG-Jamf Software Usage data source is available only when the Software Asset Management Professional plugin (com.snc.samp) is activated on your ServiceNow instance. See [Request Software Asset Management](https://www.servicenow.com/docs/access?context=t_RequSoftwareAssetMgmt&version=australia&pubname=australia-it-asset-management&ft:locale=en-US). The imported data is then inserted into the following target tables: * CI Relationship \[cmdb_rel_ci\] * Computer \[cmdb_ci_computer\] * Disk \[cmdb_ci_disk\] * Handheld Computing device \[cmdb_ci_handheld_computing\] * IP Address \[cmdb_ci_ip_address\] * Network Adapter \[cmdb_ci_network_adapter\] * Printer \[cmdb_ci_printer\] * Serial Number \[cmdb_serial_number\] * Software Installation \[cmdb_sam_sw_install\] (If the SAM application is installed.) * Software Instance \[cmdb_software_instance\] (If the SAM application is not installed.) * Software \[cmdb_ci_spkg\] (If the SAM application is not installed.) * Software Usage \[samp_sw_usage\] {#cmdb-integration-jamf__ul_ofz_1kf_hkb} Note: For the Computer \[cmdb_ci_computer\] and Handheld Computing device \[cmdb_ci_handheld_computing\] data sources, if you created multiple Jamf instances and want to know where the CIs originated from, you can identify the origins from the Key and Value columns. Additionally, you can view the Jamf Extension Attributes \[sn_jamf_integrate_extension_attribute\] and Most recent discovery \[last_discovered\] fields in both data sources. If you want to configure multiple instances, follow the steps in [Configure Service Graph Connector for Jamf using the guided setup](https://www.servicenow.com/docs/yzYSe3LlCcd2mLGWAQSPxQ "Set up authentication credentials and scheduled jobs to import Jamf data into your Configuration Management Database (CMDB).") in step 4. For more information on where data is saved when pulling data from a Jamf application, see [CMDB classes targeted in Service Graph Connector for Jamf](https://www.servicenow.com/docs/NFBMj7rAuiGBFoLDHbw5tg "When you complete setting up the connection, you can configure the integration to periodically pull data from Jamf. The data is saved in tables that extend from the Configuration item [cmdb_ci] table."). You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://www.servicenow.com/docs/_zqPaqbG5vaxHRfrZ6bq7Q "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") for more information. **Related concepts** * [Service Graph Connectors](https://www.servicenow.com/docs/UbpF1cDO6aOiUoeQ5AiLZA "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.")