--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # SolarWinds # Service Graph Connector for SolarWinds {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for SolarWinds The Service Graph Connector for SolarWinds enables ServiceNow customers to import asset inventory data---including hardware and software---from SolarWinds into the ServiceNow Configuration Management Database (CMDB). This integration supports automatic normalization of data related to hardware, virtualization, cloud resources, and software, enhancing the accuracy and completeness of your CMDB. Show full answer Show less The connector supports SolarWinds Orion versions 2019.4 HF6 and 2020.2.1 HF2, and is compatible with ServiceNow versions Zurich, Australia, and Brazil. ## Configuration and Management Customers configure the connector using the SGC Central view available in the Service Graph Workspace or CMDB Workspace. This interface allows discovery, installation, lifecycle management, monitoring, and debugging of connector connections. It is recommended to use SGC Central for configuration, as the guided setup method is being deprecated. The Integration Commons for CMDB app offers a dashboard that provides a centralized view of all installed connectors, showing status, processing results, and errors. It also supports filtering by integration, time period, or specific runs to facilitate monitoring. ## Data Integration and Mapping Data from SolarWinds is mapped and transformed into ServiceNow CMDB tables using the Robust Transform Engine (RTE) and inserted via the Identification and Reconciliation Engine (IRE). Periodic synchronization can be scheduled to pull updated data into staging tables before insertion into target CMDB tables. The connector populates a wide range of CMDB classes including servers (AIX, Linux, Windows, Solaris, UNIX), network components, storage volumes, software instances, cloud resources, and more. It supports integration with the Software Asset Management (SAM) application if installed, adjusting software-related data accordingly. Customers can utilize the IntegrationHub ETL application to view and manage data mappings, ensuring visibility and control over the data transformation process. Use the Service Graph Connector for SolarWinds to pull in data from the SolarWinds software into your ServiceNow instance. The Service Graph Connector for SolarWinds pulls in asset inventory data (hardware and software) from the SolarWinds database into the ServiceNow® Configuration Management Database (CMDB) application. ## Request apps on the Store {#cmdb-integration-solarwinds__id_kmp_tv1_p4b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cmdb-integration-solarwinds__inline-send-to-store} ## Supported versions {#cmdb-integration-solarwinds__section_yyh_gbx_pmb} * Supported SolarWinds Orion minimum versions: * 2019.4 HF6 * 2020.2.1. HF2 {#cmdb-integration-solarwinds__ul_xnd_2tq_wtb} * Supported ServiceNow versions: * Zurich * Australia * Brazil {#cmdb-integration-solarwinds__ul_xdh_rgq_clc} {#cmdb-integration-solarwinds__ul_d1l_btq_wtb} ## Use cases {#cmdb-integration-solarwinds__section_vqq_mbx_pmb} The following are examples on how you can use the Service Graph Connector: * Automatic normalization of asset information for hardware, virtualization and cloud resources, and software. * Ability to configure and save synchronization schedules. {#cmdb-integration-solarwinds__ul_cdr_lc1_wmb} ## Configuring a connection for the connector {#cmdb-integration-solarwinds__section_i4s_lgz_12b} You can configure a connection for the connector by using the SGC Central view in the Service Graph Workspace or CMDB Workspace. The view enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see [Configure Service Graph Connector for SolarWinds using SGC Central](https://www.servicenow.com/docs/myR9d0SNTTrw11eFcCI65Q "Use the playbook available with the SGC Central application to set up the Service Graph Connector for SolarWinds for pulling in SolarWinds data into the CMDB."). Important: Unless there are configuration issues, use the SGC Central view in the Service Graph Workspace or CMDB Workspace to configure the connection for the connector, as the guided setup method is planned for deprecation. ## CMDB integrations dashboard {#cmdb-integration-solarwinds__section_ap2_3bx_pmb} The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed Service Graph Connectors. You can see metrics for all integration runs. You can filter the view to a specific integration, a specific time duration, or a specific integration run. For more details about monitoring SolarWinds integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/eNRvwxlXe1MvEh~3MtTKAQ#integration-commons-for-cmdb__section_fxg_lh4_blb). ## Data mapping {#cmdb-integration-solarwinds__section_w1m_mhf_hkb} Data from data sources in the SolarWinds software is mapped and transformed into ServiceNow CMDB tables using the Robust Transform Engine (RTE). Data is inserted into ServiceNow CMDB using the Identification and Reconciliation Engine (IRE). When you complete setting up the connection, you can configure the integration to periodically pull data from the SolarWinds software. The data is loaded into staging tables and then inserted into the following CMDB target tables: * AIX Server \[cmdb_ci_aix_server\] * Availability Zone \[cmdb_ci_availability_zone\] * CI Relationship \[cmdb_rel_ci\] * Cloud Network \[cmdb_ci_network\] * Cloud Service Account \[cmdb_ci_cloud_service_account\] * Cloud Subnet \[cmdb_ci_cloud_subnet\] * Computer \[cmdb_ci_computer\] * Disk \[cmdb_ci_disk\] * Hardware \[cmdb_ci_hardware\] * Hardware Type \[cmdb_ci_compute_template\] * Hyper-V Server \[cmdb_ci_hyper_v_server\] * IIS Virtual Directory \[cmdb_ci_iisdirectory\] * Image \[cmdb_ci_os_template\] * IP Address \[cmdb_ci_ip_address\] * Linux Server \[cmdb_ci_linux_server\] * Logical Datacenter \[cmdb_ci_logical_datacenter\] * Microsoft iis Web Server \[cmdb_ci_microsoft_iis_web_server\] * MS SQL Server \[cmdb_ci_db_mssql_server\] * MS SQL DataBase \[cmdb_ci_db_mssql_database\] * Network Adapter \[cmdb_ci_network_adapter\] * Network Gear \[cmdb_ci_netgear\] * Serial Number \[cmdb_serial_number\] * Server \[cmdb_ci_server\] * Software Installation \[cmdb_sam_sw_install\] (If the Software Asset Management (SAM) application is installed.) * Software Instance \[cmdb_software_instance\] (If the SAM application is not installed.) * Software \[cmdb_ci_spkg\] (If the SAM application is not installed.) * Solaris Server \[cmdb_ci_solaris_server\] * Storage Volume \[cmdb_ci_storage_volume\] * UNIX Server \[cmdb_ci_unix_server\] * VM Instance \[cmdb_ci_vm_instance\] * Windows Server \[cmdb_ci_win_server\] {#cmdb-integration-solarwinds__ul_ofz_1kf_hkb} For more information on where data is saved when pulling data from SolarWinds, see [CMDB classes targeted in Service Graph Connector for SolarWinds](https://www.servicenow.com/docs/1L_7hM4Ybr9KuL2LAU5EMA "When you complete setting up the connection, you can configure the integration to periodically pull data from SolarWinds. The data is saved in tables that extend from the Configuration item [cmdb_ci] table."). You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://www.servicenow.com/docs/_zqPaqbG5vaxHRfrZ6bq7Q "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") for more information. **Related concepts** * [Service Graph Connectors](https://www.servicenow.com/docs/UbpF1cDO6aOiUoeQ5AiLZA "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.")