---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Target CMDB classes

# CMDB classes targeted in Service Graph Connector for Microsoft Intune {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of CMDB classes targeted in Service Graph Connector for Microsoft Intune

The Service Graph Connector for Microsoft Intune integrates Microsoft Intune data into ServiceNow's Configuration Management Database (CMDB).
After setup, it periodically imports data from various Intune data sources into CMDB tables that extend from the baseConfiguration Item \[cmdbci\]table.
This integration enriches your CMDB with detailed hardware, software, network, and device-related information from managed Intune devices.
Show full answer Show less  

## Key CMDB Classes and Attributes

The connector populates key attributes in several CMDB classes to provide comprehensive device and software data:

* **Computer \[cmdbcicomputer\]**: Includes attributes such as name, serial number, disk space, manufacturer, OS and version, model ID, assigned user, and chassis type.
* **Handheld Computing Device \[cmdbcihandheldcomputing\]**: Captures device-specific details like IMEI, MEID, phone number, root access, carrier, and similar attributes to computers.
* **IP Address \[cmdbciipaddress\]**: Includes IP version, IP address, ownership reference, and name.
* **Network Adapter \[cmdbcinetworkadapter\]**: Records MAC address, name, and related configuration item.
* **Serial Number \[cmdbserialnumber\]**: Stores serial number details, type, and validity.
* **SG-Intune Computer Related \[snintuneintegratcomputerrelated\]** and **SG-Intune Device Related \[snintuneintegratdevicerelated\]**: Contain specialized Intune device attributes such as device ID, Azure AD registration, compliance state, enrollment type, management agent, supervision status, and additional device report-specific fields.
* **Software \[cmdbcispkg\]**: Holds software package key, name, and version.
* **Software Installation \[cmdbsamswinstall\]**: Includes display name, version, discovery source, publisher (from software reports), and installation target.
* **Software Instance \[cmdbsoftwareinstance\]**: Tracks software name and installed on which device.

## Relationships

The connector establishes multiple relationships to link these classes effectively, enabling clear ownership and association mappings, such as:

* Computers and Handheld Devices **own** network adapters and IP addresses.
* Computers and Handheld Devices reference related Intune device and computer records for enriched device data.
* Software installations are linked to both computers and handheld devices, with software instances tracking installation details.
* Serial numbers are associated with computers and handheld devices for asset tracking.

## Practical Benefits for ServiceNow Customers

This integration automates the import and synchronization of detailed Intune-managed device and software data into your CMDB, enhancing asset visibility and management. Customers can expect:

* Comprehensive device inventories including desktops, laptops, handheld devices, and their network interfaces.
* Accurate software and installation records linked to devices for better software asset management.
* Up-to-date compliance, enrollment, and management agent statuses from Intune.
* Improved relationship mappings that facilitate impact analysis, incident resolution, and change management.

By leveraging these enriched CMDB classes and relationships, ServiceNow users can maintain a detailed and reliable configuration management system aligned with their Microsoft Intune environment.  
When you complete setting up the connection, you can configure the integration to periodically pull data from Microsoft Intune. The data from the regular data sources (SG-Intune Computer, SG-Intune Devices, and SG-Intune Software) and the advanced data sources (SG-Intune Device Reports and SG-Intune Software Reports) is saved in
tables that extend from the Configuration item \[cmdb_ci\] table.

## Computer \[cmdb_ci_computer\] {#cmdb-intune-classes__section_z3h_sr3_k5b}

The following attributes in the Computer \[cmdb_ci_computer\] table are populated by collected data:{#cmdb-intune-classes__table_bb4_zr3_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Serial number | serial_number |
| Description | short_description |
| Disk space (GB) | disk_space |
| Manufacturer | manufacturer |
| Operating System | os |
| OS Version | os_version |
| Model ID | model_id |
| Assigned to | assigned_to |
| Chassis type | chassis_type |
[ ]

{#cmdb-intune-classes__table_bb4_zr3_k5b}{#cmdb-intune-classes__table_axl_dcj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Computer \[cmdb_ci_computer\] | Owns::Owned by | Network Adapter \[cmdb_ci_network_adapter\] |
| Computer \[cmdb_ci_computer\] | Owns::Owned by | IP Address \[cmdb_ci_ip_address\] |
| Computer \[cmdb_ci_computer\] | Reference | SG-Intune Computer Related \[sn_intune_integrat_computer_related\] |
| Computer \[cmdb_ci_computer\] | Reference | Software Installation \[cmdb_sam_sw_install\] |
[Table 1. Relationships created for Computer]

{#cmdb-intune-classes__table_axl_dcj_k5b}

## Handheld Computing Device \[cmdb_ci_handheld_computing\] {#cmdb-intune-classes__section_wsz_cdv_lbc}

The following attributes in the Handheld Computing Device \[cmdb_ci_handheld_computing\] table are populated by collected data:{#cmdb-intune-classes__table_khy_453_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Serial number | serial_number |
| Description | short_description |
| Disk space (GB) | disk_space |
| IMEI | imei |
| MEID | meid |
| Operating System | os |
| OS Version | os_version |
| Phone Number | phone_number |
| Root Access | root_access |
| Model ID | model_id |
| Carrier | carrier |
| Assigned to | assigned_to |
| Manufacturer | manufacturer |
[ ]

{#cmdb-intune-classes__table_khy_453_k5b}{#cmdb-intune-classes__table_qvc_kcj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Handheld Computing Device \[cmdb_ci_handheld_computing\] | Owns::Owned by | Network Adapter \[cmdb_ci_network_adapter\] |
| Handheld Computing Device \[cmdb_ci_handheld_computing\] | Owns::Owned by | IP Address \[cmdb_ci_ip_address\] |
| Handheld Computing Device \[cmdb_ci_handheld_computing\] | Reference | SG-Intune Device Related \[sn_intune_integrat_device_related\] |
| Handheld Computing Device \[cmdb_ci_handheld_computing\] | Reference | Software Installation \[cmdb_sam_sw_install\] |
[Table 2. Relationships created for Handheld Computing Device]

{#cmdb-intune-classes__table_qvc_kcj_k5b}

## IP Address \[cmdb_ci_ip_address\] {#cmdb-intune-classes__section_it4_fdv_lbc}

The following attributes in the IP Address \[cmdb_ci_ip_address\] table are populated by collected data:{#cmdb-intune-classes__table_cww_jfv_qwb__entry__2}

| Attribute label | Attribute name |
|-|-|
| IP version | ip_version |
| Owned By Configuration Item | owned_by_cmdb_ci |
| IP Address | ip_address |
| Name | name |
[ ]

{#cmdb-intune-classes__table_cww_jfv_qwb}{#cmdb-intune-classes__table_vkm_3fv_qwb__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| IP Address \[cmdb_ci_ip_address\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] |
| IP Address \[cmdb_ci_ip_address\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 3. Relationships created for IP Address]

{#cmdb-intune-classes__table_vkm_3fv_qwb}

## Network Adapter \[cmdb_ci_network_adapter\] {#cmdb-intune-classes__section_abw_2dv_lbc}

The following attributes in the Network Adapter \[cmdb_ci_network_adapter\] table are populated by collected data:{#cmdb-intune-classes__table_pcl_ry3_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| MAC Address | mac_address |
| Name | name |
| Configuration Item | cmdb_ci |
[ ]

{#cmdb-intune-classes__table_pcl_ry3_k5b}{#cmdb-intune-classes__table_erj_rcj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Network Adapter \[cmdb_ci_network_adapter\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] |
| Network Adapter \[cmdb_ci_network_adapter\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 4. Relationships created for Network Adapter]

{#cmdb-intune-classes__table_erj_rcj_k5b}

## Serial Number \[cmdb_serial_number\] {#cmdb-intune-classes__section_uyh_gdv_lbc}

The following attributes in the Serial Number \[cmdb_serial_number\] table are populated by collected data:{#cmdb-intune-classes__table_qww_wy3_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Serial Number | serial_number |
| Serial Number Type | serial_number_type |
| Valid | valid |
[ ]

{#cmdb-intune-classes__table_qww_wy3_k5b}{#cmdb-intune-classes__table_yhm_vcj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Serial Number \[cmdb_serial_number\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] |
| Serial number \[cmdb_serial_number\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 5. Relationships created for Serial Number]

{#cmdb-intune-classes__table_yhm_vcj_k5b}

## SG-Intune Computer Related \[sn_intune_integrat_computer_related\] {#cmdb-intune-classes__section_fbc_hdv_lbc}

The following attributes in the SG-Intune Computer Related \[sn_intune_integrat_computer_related\] table are populated by collected data:{#cmdb-intune-classes__table_mvl_hbj_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Device ID | device_id |
| Azure AD Registered | azure_ad_registered |
| Compliance State | compliance_state |
| Device Enrollment Type | device_enrollment_type |
| Email Address | email_address |
| Encrypted | is_encrypted |
| Managed Device Owner Type | managed_device_owner_type |
| Management Agent | management_agent |
| Supervised | is_supervised |
[ ]

{#cmdb-intune-classes__table_mvl_hbj_k5b}

## SG-Intune Device Related \[sn_intune_integrat_device_related\] {#cmdb-intune-classes__section_pwb_3dv_lbc}

The following attributes in the SG-Intune Device Related \[sn_intune_integrat_device_related\] table are populated by collected data:{#cmdb-intune-classes__table_m2p_x1j_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Device ID | device_id |
| Azure AD Registered | azure_ad_registered |
| Compliance State | compliance_state |
| Device Category | device_category |
| Device Enrollment Type | device_enrollment_type |
| Device State | device_state |
| Email Address | email_address |
| Encrypted | is_encrypted |
| Managed Device Owner Type | managed_device_owner_type |
| Management Agent | management_agent |
| Security Patch Level | security_patch_level |
| Supervised | is_supervised |
| System Management Bios Version | system_management_bios_version |
| Wifi Subnet ID | wifi_subnet_id |
[ ]

{#cmdb-intune-classes__table_m2p_x1j_k5b}  
Note:  
The attributes Device Category, Device State, Security Patch Level, System Management Bios Version, and Wifi Subnet ID are populated by the SG-Intune Device Reports data source only.

The
attributes Azure AD Registered, Device Enrollment Type, and Management Agent aren't populated by the SG-Intune Device Reports data source.

## Software \[cmdb_ci_spkg\] {#cmdb-intune-classes__section_fw5_3dv_lbc}

The following attributes in the Software \[cmdb_ci_spkg\] table are populated by collected data:{#cmdb-intune-classes__table_myw_pbj_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Key | key |
| Name | name |
| Version | version |
[ ]

{#cmdb-intune-classes__table_myw_pbj_k5b}{#cmdb-intune-classes__table_jhq_bdj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software \[cmdb_ci_spkg\] | Reference | Software Instance \[cmdb_software_instance\] |
[Table 6. Relationship created for Software]

{#cmdb-intune-classes__table_jhq_bdj_k5b}

## Software Installation \[cmdb_sam_sw_install\] {#cmdb-intune-classes__section_cgz_ddv_lbc}

The following attributes in the Software Installation \[cmdb_sam_sw_install\] table are populated by collected data:{#cmdb-intune-classes__table_wqs_1hv_qwb__entry__2}

| Attribute label | Attribute name |
|-|-|
| Display name | display_name |
| Version | version |
| Discovery source | discovery_source |
| Publisher | publisher |
| Installed on | installed_on |
[ ]

{#cmdb-intune-classes__table_wqs_1hv_qwb}  
Note:  
The Publisher attribute is populated by the SG-Intune Software Reports data source only.
{#cmdb-intune-classes__table_xqs_1hv_qwb__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Installation \[cmdb_sam_sw_install\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] Computer \[cmdb_ci_computer\] |
[Table 7. Relationships created for Software Installation]

{#cmdb-intune-classes__table_xqs_1hv_qwb}

## Software Instance \[cmdb_software_instance\] {#cmdb-intune-classes__section_l4k_jdv_lbc}

The following attributes in the Software Instance \[cmdb_software_instance\] table are populated by collected data:{#cmdb-intune-classes__table_ppb_xbj_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Installed on | installed_on |
[ ]

{#cmdb-intune-classes__table_ppb_xbj_k5b}{#cmdb-intune-classes__table_u1t_jdj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Instance \[cmdb_software_instance\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] |
| Software Instance \[cmdb_software_instance\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 8. Relationships created for Software Instance]

{#cmdb-intune-classes__table_u1t_jdj_k5b}