---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Targeted CMDB classes

# CMDB classes targeted in Service Graph Connector for VMware Workspace ONE UEM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of CMDB Classes Targeted in Service Graph Connector for VMware Workspace ONE UEM

This integration allows ServiceNow to periodically pull data from VMware Workspace ONE Unified Endpoint Management (UEM) and populate various Configuration Management Database (CMDB) classes.
The data collected is stored in tables that extend from the Configuration item \[cmdbci\] table, enabling better management and visibility of IT assets.
Show full answer Show less  

## Key Features

* **Computer \[cmdbcicomputer\]**: Captures attributes like name, serial number, OS, RAM, and model information.
* **Handheld Computing Device \[cmdbcihandheldcomputing\]**: Records details such as MAC address, IMEI, phone number, and manufacturer.
* **Hardware \[cmdbcihardware\]**: Provides the most recent discovery timestamp for hardware assets.
* **IP Address \[cmdbciipaddress\]**: Collects details about the IP address, NIC, and IP version.
* **Media Player \[cmdbcimediaplayer\]**: Gathers information on media players including name and serial number.
* **Network Adapter \[cmdbcinetworkadapter\]**: Tracks attributes like MAC address and configuration item.
* **Printer \[cmdbciprinter\]**: Records details such as assigned user, MAC address, and manufacturer.
* **Software \[cmdbcispkg\]**: Captures software key details including name and version.
* **Software Instance \[cmdbsoftwareinstance\]**: Links software instances to hardware, noting their installation status.

## Key Outcomes

By utilizing this integration, ServiceNow customers can achieve improved visibility and management of their IT assets. The populated data allows for enhanced reporting, compliance monitoring, and overall asset management, facilitating informed decision-making and streamlined operations.  
When you complete setting up the connection, you can configure the integration to periodically pull data from VMware Workspace ONE Unified Endpoint Management (UEM). The data is saved in tables that extend from the Configuration item \[cmdb_ci\] table.

## Computer \[cmdb_ci_computer\] {#cmdb-workspaceone-classes__section_q2v_csp_k5b}

The following attributes in the Computer \[cmdb_ci_computer\] table are populated by collected data:{#cmdb-workspaceone-classes__table_sk2_rtp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Serial number | serial_number |
| Is Virtual | virtual |
| Most recent discovery | last_discovered |
| Operating System | os |
| OS Version | os_version |
| RAM (MB) | ram |
| Assigned to | assigned_to |
| Model ID | model_id |
| Manufacturer | manufacturer |
[ ]

{#cmdb-workspaceone-classes__table_sk2_rtp_k5b}

## Handheld Computing Device \[cmdb_ci_handheld_computing\] {#cmdb-workspaceone-classes__section_cwj_cfk_bgc}

The following attributes in the Handheld Computing Device \[cmdb_ci_handheld_computing\] table are populated by collected data:{#cmdb-workspaceone-classes__table_t4f_25p_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| MAC Address | mac_address |
| Name | name |
| Serial number | serial_number |
| IMEI | imei |
| Most recent discovery | last_discovered |
| Operating System | os |
| OS Version | os_version |
| Phone Number | phone_number |
| RAM (MB) | ram |
| Root Access | root_access |
| Manufacturer | manufacturer |
| Model ID | model_id |
| Carrier | carrier |
| Assigned to | assigned_to |
[ ]

{#cmdb-workspaceone-classes__table_t4f_25p_k5b}

## Hardware \[cmdb_ci_hardware\] {#cmdb-workspaceone-classes__section_sqd_bfk_bgc}

The following attribute in the Hardware \[cmdb_ci_hardware\] table is populated by collected data:{#cmdb-workspaceone-classes__table_fhx_l5p_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Most recent discovery | last_discovered |
[ ]

{#cmdb-workspaceone-classes__table_fhx_l5p_k5b}{#cmdb-workspaceone-classes__table_ukx_yxp_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Hardware \[cmdb_ci_hardware\] | Owns::Owned by | Network Adapter \[cmdb_ci_network_adapter\] |
| Hardware \[cmdb_ci_hardware\] | Owns::Owned by | IP Address \[cmdb_ci_ip_address\] |
| Hardware \[cmdb_ci_hardware\] | Reference | SG-Workspace ONE UEM Device Related \[sn_vmwoneuem_integ_device_related\] |
| Hardware \[cmdb_ci_hardware\] | Reference | Key Value \[cmdb_key_value\] |
[Table 1. Relationships created for Hardware]

{#cmdb-workspaceone-classes__table_ukx_yxp_k5b}

## IP Address \[cmdb_ci_ip_address\] {#cmdb-workspaceone-classes__section_gvw_z2k_bgc}

The following attributes in the IP Address \[cmdb_ci_ip_address\] table are populated by collected data:{#cmdb-workspaceone-classes__table_ndf_fvp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Nic | nic |
| IP Address | ip_address |
| IP version | ip_version |
[ ]

{#cmdb-workspaceone-classes__table_ndf_fvp_k5b}{#cmdb-workspaceone-classes__table_vm2_gyp_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| IP Address \[cmdb_ci_ip_address\] | Reference | Network Adapter \[cmdb_ci_network_adapter\] |
[Table 2. Relationship created for IP Address]

{#cmdb-workspaceone-classes__table_vm2_gyp_k5b}

## Key Value \[cmdb_key_value\] {#cmdb-workspaceone-classes__section_qyp_w2k_bgc}

The following attributes in the Key Value \[cmdb_key_value\] table are populated by collected data:{#cmdb-workspaceone-classes__table_uvs_kvp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Key | key |
| Value | value |
[ ]

{#cmdb-workspaceone-classes__table_uvs_kvp_k5b}

## Media Player \[cmdb_ci_media_player\] {#cmdb-workspaceone-classes__section_g2w_n2k_bgc}

The following attributes in the Media Player \[cmdb_ci_media_player\] table are populated by collected data:{#cmdb-workspaceone-classes__table_cm5_pvp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Serial number | serial_number |
| Manufacturer | manufacturer |
| Model ID | model_id |
| MAC Address | mac_address |
| Assigned to | assigned_to |
| Most recent discovery | last_discovered |
[ ]

{#cmdb-workspaceone-classes__table_cm5_pvp_k5b}

## Network Adapter \[cmdb_ci_network_adapter\] {#cmdb-workspaceone-classes__section_nzp_m2k_bgc}

The following attributes in the Network Adapter \[cmdb_ci_network_adapter\] table are populated by collected data:{#cmdb-workspaceone-classes__table_qq5_vvp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Configuration Item | cmdb_ci |
| MAC Address | mac_address |
| Most recent discovery | last_discovered |
[ ]

{#cmdb-workspaceone-classes__table_qq5_vvp_k5b}{#cmdb-workspaceone-classes__table_zwz_3yp_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Network Adapter \[cmdb_ci_network_adapter\] | Reference | Hardware \[cmdb_ci_hardware\] |
[Table 3. Relationship created for Network Adapter]

{#cmdb-workspaceone-classes__table_zwz_3yp_k5b}

## Printer \[cmdb_ci_printer\] {#cmdb-workspaceone-classes__section_kvd_k2k_bgc}

The following attributes in the Printer \[cmdb_ci_printer\] table are populated by collected data:{#cmdb-workspaceone-classes__table_om1_kwp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Assigned to | assigned_to |
| MAC Address | mac_address |
| Name | name |
| Most recent discovery | last_discovered |
| Manufacturer | manufacturer |
| Model ID | model_id |
| Serial number | serial number |
[ ]

{#cmdb-workspaceone-classes__table_om1_kwp_k5b}

## Serial Number \[cmdb_serial_number\] {#cmdb-workspaceone-classes__section_rtw_5ck_bgc}

The following attributes in the Serial Number \[cmdb_serial_number\] table are populated by collected data:{#cmdb-workspaceone-classes__table_b1v_5wp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Serial Number | serial_number |
| Serial Number Type | serial_number_type |
| Valid | valid |
[ ]

{#cmdb-workspaceone-classes__table_b1v_5wp_k5b}{#cmdb-workspaceone-classes__table_iqh_nyp_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Serial Number \[cmdb_serial_number\] | Reference | Computer \[cmdb_ci_computer\] |
| Serial Number \[cmdb_serial_number\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] |
| Serial Number \[cmdb_serial_number\] | Reference | Printer \[cmdb_ci_printer\] |
| Serial Number \[cmdb_serial_number\] | Reference | Media Player \[cmdb_ci_media_player\] |
[Table 4. Relationships created for Serial Number]

{#cmdb-workspaceone-classes__table_iqh_nyp_k5b}

## SG-Workspace ONE UEM Device Related \[sn_vmwoneuem_integ_device_related\] {#cmdb-workspaceone-classes__section_f3j_rck_bgc}

The following attributes in the SG-Workspace ONE UEM Device Related \[sn_vmwoneuem_integ_device_related\] table are populated by collected data:{#cmdb-workspaceone-classes__table_v4l_bxp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Device ID | device_id |
| Device Compliance State | compliance_state |
| Device Ownership | device_ownership |
| User Email | user_email |
| User Name | user_name |
[ ]

{#cmdb-workspaceone-classes__table_v4l_bxp_k5b}

## Software \[cmdb_ci_spkg\] {#cmdb-workspaceone-classes__section_sp2_lck_bgc}

The following attributes in the Software \[cmdb_ci_spkg\] table are populated by collected data:{#cmdb-workspaceone-classes__table_rxw_gxp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Key | key |
| Name | name |
| Version | version |
[ ]

{#cmdb-workspaceone-classes__table_rxw_gxp_k5b}{#cmdb-workspaceone-classes__table_zjt_wyp_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software \[cmdb_ci_spkg\] | Reference | Software Instance \[cmdb_software_instance\] |
[Table 5. Relationship created for Software]

{#cmdb-workspaceone-classes__table_zjt_wyp_k5b}

## Software Instance \[cmdb_software_instance\] {#cmdb-workspaceone-classes__section_j1b_jck_bgc}

The following attributes in the Software Instance \[cmdb_software_instance\] table are populated by collected data:{#cmdb-workspaceone-classes__table_c3q_kxp_k5b__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Installed on | installed_on |
[ ]

{#cmdb-workspaceone-classes__table_c3q_kxp_k5b}{#cmdb-workspaceone-classes__table_ktg_bzp_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Instance \[cmdb_software_instance\] | Reference | Hardware \[cmdb_ci_hardware\] |
[Table 6. Relationship created for Software Instance]

{#cmdb-workspaceone-classes__table_ktg_bzp_k5b}