--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Properties # Service Graph Connector for Observability - Dynatrace properties {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for Observability - Dynatrace properties The Service Graph Connector for Observability - Dynatrace properties enable you to configure the connection behavior between ServiceNow and Dynatrace for effective data ingestion into the Configuration Management Database (CMDB). Show full answer Show less ## Key Features * **Connection Properties:** Control various aspects of the connection, such as managing zones, tags, and service types. Key properties include: * **managementZoneIds:** List of management zone IDs to fetch from Dynatrace. * **serviceTypes:** Specify Dynatrace service types for data ingestion. * **grailEnabled:** Set to true for Grail-enabled tenants. * **System Properties:** Manage system-level settings for better integration, including: * **sndynatraceinteg.createUnmatchedApplicationCIs:** Controls whether unclassified processes are added to the Application table. * **sndynatraceinteg.defaultfromvaluedays:** Determines inactivity duration before a CI is ignored. * **sndynatraceinteg.populateapplications:** Set to true to populate Application CIs from Dynatrace processes. ## Key Outcomes By utilizing these properties, ServiceNow customers can ensure their CMDB is accurately populated with relevant data from Dynatrace, facilitating better monitoring and management of applications and services. Proper configuration enhances operational efficiency and data integrity across your IT landscape. Service Graph Connector for Observability - Dynatrace properties control the behavior of the connector. ## Connection properties {#sgc-cmdb-dynatrace-props__section_smg_rjm_lzb} These connection properties are available for Service Graph Connector for Observability - Dynatrace. Note: To open the Service Graph Connection Properties \[sn_cmdb_int_util_service_graph_connection_property\] table for the connector, navigate to AllService Graph ConnectorsDynatrace ObservabilityConnections and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list. {#sgc-cmdb-dynatrace-props__table_tmg_rjm_lzb__entry__2} | Property | Description | |-|-| | managementZoneIds | Enter a list of management zone IDs to fetch from Dynatrace. For multiple entries, separate the IDs with commas. | | managementZoneNames | Enter a list of management zones to fetch from Dynatrace. For multiple entries, separate the names with commas. | | tags | Enter a list of tags to fetch from Dynatrace. For multiple entries, separate the tags with commas. | | grailEnabled | Set the property to `true` for a Grail-enabled tenant. | | OAuth Connection | View the Sys ID of the OAuth connection and credential alias linked to the Service Graph connection record. | | serviceTypes | Enter a list of Dynatrace service types from where to ingest the data into CMDB. For multiple entries, separate the service types with commas. Valid values are: * BACKGROUND_ACTIVITY * CICS_SERVICE * CUSTOM_SERVICE * DATABASE_SERVICE * ENTERPRISE_SERVICE_BUS_SERVICE * EXTERNAL * IBM_INTEGRATION_BUS_SERVICE * IMS_SERVICE * MESSAGING_SERVICE * QUEUE_LISTENER_SERVICE * RMI_SERVICE * RPC_SERVICE * WEB_REQUEST_SERVICE * WEB_SERVICE {#sgc-cmdb-dynatrace-props__ul_lqj_yjm_lzb} | | saveRESTResponseAsAttachment​ | Set the property to `true` to use the SGO-Dynatrace Fetch Entities For Larger Payload action flow and save the response from Dynatrace as an attachment with a .json extension. ​​ Set the property to `false` to use the dedicated action flow and consume the response from Dynatrace as a data stream for processing.​ * Type: true \| false * Default value: `false` {#sgc-cmdb-dynatrace-props__ul_bfm_jbl_dfc} | | flowDesignerTimeout | Set the timeout value (in milliseconds) for a Dynatrace flow, subflow, or action execution. * Type: integer * Default value: `600000` {#sgc-cmdb-dynatrace-props__ul_tgb_p4x_m3c} | [Table 1. Connection properties for Service Graph Connector for Observability - Dynatrace] {#sgc-cmdb-dynatrace-props__table_tmg_rjm_lzb} ## System properties These system properties are available for Service Graph Connector for Observability - Dynatrace. Note: To open the System Properties \[sys_properties\] table, enter `sys_properties.list` in the navigation filter. {#sgc-cmdb-dynatrace-props__table_w4t_nrm_jzb__entry__2} | Property | Description | |-|-| | sn_dynatrace_integ.append_environment_id_to_service_name | Set the property to `true` to append the Dynatrace Environment ID to the Service name. Set the property to `false` to retain the Service name as is. * Type: true \| false * Default value: `false` * Location: System Property \[sys_properties\] table {#sgc-cmdb-dynatrace-props__ul_ocw_q3p_m3c} | | sn_dynatrace_integ.createUnmatchedApplicationCIs | Set the property to `true` to add unclassified processes to the Application \[cmdb_ci_appl\] table. Set the property to `false` to ignore unclassified processes. * Type: true \| false * Default value: `true` * Location: System Property \[sys_properties\] table {#sgc-cmdb-dynatrace-props__ul_eyr_fp1_ndc} Note: Classified processes are added to the corresponding child application classes in the Application \[cmdb_ci_appl\] table regardless of the value of this property. | | sn_dynatrace_integ.default_from_value_days | Enter the number of days a configuration item (CI) can be inactive before it is ignored. * Type: integer * Default value: `300` * Location: System Property \[sys_properties\] table {#sgc-cmdb-dynatrace-props__ul_xsc_gsm_jzb} | | sn_dynatrace_integ.page_size | Enter the page size used in REST requests to fetch Dynatrace entities. * Type: integer * Default value: `50` * Location: System Property \[sys_properties\] table {#sgc-cmdb-dynatrace-props__ul_l2q_gsm_jzb} | | sn_dynatrace_integ.populate_applications | Set the property to `true` to populate the Application \[cmdb_ci_appl\] CIs from Dynatrace processes. Set the property to `false` to ignore the Application \[cmdb_ci_appl\] CIs. * Type: true \| false * Default value: `false` * Location: System Property \[sys_properties\] table {#sgc-cmdb-dynatrace-props__ul_f4s_gsm_jzb} Note: This property is read via scheduled imports. The manual execution of the SGO-Dynatrace Processes and SGO-Dynatrace Process Groups data sources will not consider this property. | | sn_dynatrace_integ.critical_cluster_threshold | Enter the percentage of an application cluster's nodes that need to be in a state to raise that state to its parent in the service map. Note: This system property is available only if the Observability Commons for CMDB (sn_observability) plugin is installed. For more information, see [Observability Commons for CMDB](https://store.servicenow.com/sn_appstore_store.do#!/store/application/97e04562072020107add6a77c4a9351a) on the ServiceNow Store. * Type: integer * Default value: `75` * Location: System Property \[sys_properties\] table {#sgc-cmdb-dynatrace-props__ul_x4t_nrm_jzb} | | sn_dynatrace_integ.events_for_unmatched_ci.enabled | Set the property to `true` to ingest events that don't have a matching CI in CMDB. Note: This system property is available only if the Observability Commons for CMDB (sn_observability) plugin is installed. For more information, see [Observability Commons for CMDB](https://store.servicenow.com/sn_appstore_store.do#!/store/application/97e04562072020107add6a77c4a9351a) on the ServiceNow Store. * Type: true \| false * Default value: `false` * Location: System Property \[sys_properties\] table {#sgc-cmdb-dynatrace-props__ul_esf_gsm_jzb} | [Table 2. System properties for Service Graph Connector for Observability - Dynatrace] {#sgc-cmdb-dynatrace-props__table_w4t_nrm_jzb} *[\>]: and then