---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Target CMDB classes

# CMDB classes targeted in Service Graph Connector for Google Chromebooks {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
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## Summary of CMDB classes targeted in Service Graph Connector for Google Chromebooks

The Service Graph Connector for Google Chromebooks integrates with the Google Console to periodically import Chromebook device data into ServiceNow's Configuration Management Database (CMDB).
This integration populates various CMDB tables extending from the core Configuration Item \[cmdbci\] table, enabling comprehensive tracking of Chromebook hardware, network adapters, IP addresses, and installed software.
Show full answer Show less  

## Key CMDB Classes and Attributes

* **Computer \[cmdbcicomputer\]**: Stores core Chromebook details such as install status, model number and ID, manufacturer, serial number, operating system, OS version, last enrollment time, assigned user, and operational status.
* **IP Address \[cmdbciipaddress\]**: Captures IP addresses and NIC details, including the IP address, name, and MAC address.
* **Network Adapter \[cmdbcinetworkadapter\]**: Contains MAC address and name information linked to a specific computer.
* **Software \[cmdbcispkg\]**: When Software Asset Management (SAM) and SAM Foundation are not installed, this table holds software key, name, and version details.
* **Software Installation \[cmdbsamswinstall\]**: When SAM or SAM Foundation is installed, this table records software installation details including discovery source, display name, installation date, version, and associated computer.
* **Software Instance \[cmdbsoftwareinstance\]**: Used when SAM and SAM Foundation are not installed to track software installed on a device, including name, version, and serial number.

## Key Relationships

* **Computer to Network Adapter and IP Address:** Establishes ownership from Chromebooks to their network adapters and IP addresses, reflecting physical and network relationships.
* **IP Address to Network Adapter:** Links IP addresses to their network adapters as references.
* **Network Adapter to Computer:** References back to the owning computer device.
* **Software to Software Instance or Software Installation:** Software records relate to specific software instances or installations, adapting to whether SAM applications are installed.
* **Software Installation and Instance to Computer:** Connects software data to the respective Chromebook device.

## Practical Benefits for ServiceNow Customers

This integration enables customers to maintain accurate, up-to-date CMDB records for Google Chromebooks by automating data imports from the Google Console. It supports detailed hardware and software asset management, including relationships between devices, network components, and installed software. The connector adapts based on the presence of SAM applications, ensuring that software data is stored appropriately for effective asset tracking and compliance.  
When you complete setting up the connection, you can configure the integration to periodically pull Google Console data from Chromebook devices. The data is saved in tables that extend from the Configuration item \[cmdb_ci\] table.

## Computer \[cmdb_ci_computer\] {#sgc-cmdb-google-console-classes__section_oms_1jg_4bc}

The following attributes in the Computer \[cmdb_ci_computer\] table are populated by collected data:{#sgc-cmdb-google-console-classes__table_cgq_3jj_dxb__entry__3}

| Attribute label | Attribute name | Google Console attribute |
|-|-|-|
| Install Status | install_status | status |
| Model number | model_number | model |
| Model ID | model_id | model |
| Manufacturer | manufacturer | model |
| Name | name | serialNumber |
| Serial number | serial_number | serialNumber |
| Assigned | assigned | lastEnrollmentTime |
| Operating System | os | os |
| Operational status | operational_status | status |
| OS Version | os_version | osVersion |
| Assigned to | assigned_to | annotatedUser |
[ ]

{#sgc-cmdb-google-console-classes__table_cgq_3jj_dxb}{#sgc-cmdb-google-console-classes__table_ndv_jds_zxb__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Computer \[cmdb_ci_computer\] | Owns::Owned by | Network Adapter \[cmdb_ci_network_adapter\] |
| Computer \[cmdb_ci_computer\] | Owns::Owned by | IP Address \[cmdb_ci_ip_address\] |
| Computer \[cmdb_ci_computer\] | Reference | When the Software Asset Management (SAM) and SAM Foundation applications aren't installed: Software \[cmdb_ci_spkg\] Software Instance \[cmdb_software_instance\] When the SAM or SAM Foundation application is installed: Software Installation \[cmdb_sam_sw_install\] |
[Table 1. Relationships created for Computer]

{#sgc-cmdb-google-console-classes__table_ndv_jds_zxb}

## IP Address \[cmdb_ci_ip_address\] {#sgc-cmdb-google-console-classes__section_dtc_bjg_4bc}

The following attributes in the IP Address \[cmdb_ci_ip_address\] table are populated by collected data:{#sgc-cmdb-google-console-classes__table_czc_kh5_tqb__entry__3}

| Attribute label | Attribute name | Google Console attribute |
|-|-|-|
| IP Address | ip_address | lastKnownNetwork.ipAddress |
| Name | name | lastKnownNetwork.ipAddress |
| Nic | nic | macAddress |
[ ]

{#sgc-cmdb-google-console-classes__table_czc_kh5_tqb}
{#sgc-cmdb-google-console-classes__table_epm_2fg_4bc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| IP Address \[cmdb_ci_ip_address\] | Reference | Network Adapter \[cmdb_ci_network_adapter\] |
[Table 2. Relationship created for IP Address]

{#sgc-cmdb-google-console-classes__table_epm_2fg_4bc}

## Network Adapter \[cmdb_ci_network_adapter\] {#sgc-cmdb-google-console-classes__section_blk_bjg_4bc}

The following attributes in the Network Adapter \[cmdb_ci_network_adapter\] table are populated by collected data:{#sgc-cmdb-google-console-classes__table_zwb_3fg_4bc__entry__3}

| Attribute label | Attribute name | Google Console attribute |
|-|-|-|
| Configuration Item | cmdb_ci | serialNumber |
| MAC Address | mac_address | macAddress |
| Name | name | macAddress |
[ ]

{#sgc-cmdb-google-console-classes__table_zwb_3fg_4bc}{#sgc-cmdb-google-console-classes__table_axb_3fg_4bc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Network Adapter \[cmdb_ci_network_adapter\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 3. Relationship created for Network Adapter]

{#sgc-cmdb-google-console-classes__table_axb_3fg_4bc}

## Software \[cmdb_ci_spkg\] {#sgc-cmdb-google-console-classes__section_elt_bjg_4bc}

The following attributes in the Software \[cmdb_ci_spkg\] table are populated by collected data when the Software Asset Management (SAM) and SAM Foundation applications are not installed:{#sgc-cmdb-google-console-classes__table_rhv_1wh_k5b__entry__3}

| Attribute label | Attribute name | Google Console attribute |
|-|-|-|
| Key | key | name-version |
| Name | name | name |
| Version | version | version |
[ ]

{#sgc-cmdb-google-console-classes__table_rhv_1wh_k5b}{#sgc-cmdb-google-console-classes__table_grm_dhj_k5b__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software \[cmdb_ci_spkg\] | Reference | Software Instance \[cmdb_software_instance\] |
[Table 4. Relationship created for Software]

{#sgc-cmdb-google-console-classes__table_grm_dhj_k5b}

## Software Installation \[cmdb_sam_sw_install\] {#sgc-cmdb-google-console-classes__section_d2c_cjg_4bc}

The following attributes in the Software Installation \[cmdb_sam_sw_install\] table are populated by collected data when the SAM application, the SAM Foundation application, or both are installed:{#sgc-cmdb-google-console-classes__table_fqb_zgs_zxb__entry__3}

| Attribute label | Attribute name | Google Console attribute |
|-|-|-|
| Discovery source | discovery_source | None |
| Display name | display_name | Name |
| Installed on | installed_on | serialNumber |
| Version | version | Version |
[ ]

{#sgc-cmdb-google-console-classes__table_fqb_zgs_zxb}{#sgc-cmdb-google-console-classes__table_gqb_zgs_zxb__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Installation \[cmdb_sam_sw_install\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 5. Relationship created for Software Installation]

{#sgc-cmdb-google-console-classes__table_gqb_zgs_zxb}

## Software Instance \[cmdb_software_instance\] {#sgc-cmdb-google-console-classes__section_hbl_cjg_4bc}

The following attributes in the Software Instance \[cmdb_software_instance\] table are populated by collected data when the SAM and SAM Foundation applications are not installed:{#sgc-cmdb-google-console-classes__table_wkx_22s_zxb__entry__3}

| Attribute label | Attribute name | Google Console attribute |
|-|-|-|
| Installed on | installed_on | serialNumber |
| Name | name | name, version, serialNumber |
[ ]

{#sgc-cmdb-google-console-classes__table_wkx_22s_zxb}{#sgc-cmdb-google-console-classes__table_xkx_22s_zxb__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Instance \[cmdb_software_instance\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 6. Relationship created for Software Instance]

{#sgc-cmdb-google-console-classes__table_xkx_22s_zxb}