--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Infoblox # Service Graph Connector for Infoblox {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for Infoblox The Service Graph Connector for Infoblox enables ServiceNow customers to integrate and synchronize data from an Infoblox instance into their ServiceNow environment. This connector supports Infoblox API v2.11.2 and ServiceNow versions Zurich, Australia, and Brazil. It facilitates efficient IP address management (IPAM) by importing configuration items (CIs) and managing IPAM tasks. Show full answer Show less ## Key Features * **Infoblox Connection Configuration:** Configure the connector through the SGC Central view within the Service Graph Workspace or CMDB Workspace for streamlined lifecycle management of connections. The guided setup method is being deprecated in favor of SGC Central. * **IPAM Task Automation:** Automatically create IPAM tasks when subnets are added or deleted, ensuring timely updates and management. * **Scheduled Synchronization:** Schedule periodic data import jobs to keep IPAM CIs synchronized with the Infoblox instance. * **CMDB Integrations Dashboard:** Monitor integration status, processing results, and errors using the Integration Commons for CMDB app, with filtering options for specific integrations and timeframes. * **Upgrading Considerations:** After upgrading to version 1.5.0, a full data load is required. CIs from earlier versions are marked as retired, and customers can automate cleanup of these retired records based on their data retention policies. * **Source Native Keys (SNKs) Update:** From version 1.5.0 onward, SNKs include Managed Network information to prevent duplicate records and accurately track discovery sources. ## Practical Benefits for ServiceNow Customers * Enables comprehensive IP address management by integrating Infoblox data into the ServiceNow CMDB. * Improves operational efficiency through automated task creation and scheduled data synchronization. * Offers centralized monitoring and troubleshooting of integrations via the CMDB Integrations Dashboard. * Supports data lifecycle management with configurable cleanup jobs for retired CIs after upgrades. * Facilitates accurate and duplicate-free CI records by enhancing SNKs with network context. ## Next Steps and Additional Resources * Use the SGC Central view to set up or update Infoblox connections for optimal management and compatibility. * Refer to the Now Support Knowledge Base article "Infoblox 1.5: What's New and Post-Upgrade Configuration" for detailed upgrade guidance. * Explore related documentation on data mapping, CMDB classes targeted, lifecycle management, and handling parallel data loading for deeper integration insights. Use the Service Graph Connector for Infoblox to pull data from an Infoblox instance into your ServiceNow instance. ## Request apps on the Store {#sgc-cmdb-integration-infoblox__id_lz5_rv1_p4b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#sgc-cmdb-integration-infoblox__inline-send-to-store} ## Supported versions {#sgc-cmdb-integration-infoblox__section_jk2_xtn_1xb} * Supported versions: Infoblox API v2.11.2 * Supported ServiceNow versions: * Zurich * Australia * Brazil {#sgc-cmdb-integration-infoblox__ul_hq4_gtq_wtb} {#sgc-cmdb-integration-infoblox__ul_d1l_btq_wtb} ## Use cases {#sgc-cmdb-integration-infoblox__section_fmb_gvc_bxb} The following example use cases describe how you can use the Service Graph Connector for Infoblox for different ServiceNow® applications: * Configure the Infoblox connection for connecting to an Infoblox instance. * Create IP address management (IPAM) tasks when subnets are added or deleted. * Schedule periodic synchronization of IPAM CIs by configuring scheduled data imports jobs. * View imported IPAM CIs and IPAM tasks. {#sgc-cmdb-integration-infoblox__ul_vxv_ls4_r4b} ## Important information for upgrading Service Graph Connector for Infoblox {#sgc-cmdb-integration-infoblox__section_a4v_d4b_m3c} You must run a full data load after upgrading to Service Graph Connector for Infoblox version 1.5.0. After the full data load, all CIs from Service Graph Connector for Infoblox version 1.4.0 and earlier are marked as retired. You can decide whether to delete or retain the retired CIs. You can create table cleanup jobs to automate the cleanup of retired CIs based on your organization's data retention requirements and integration dependencies. For more information, see [Create table cleanup jobs for Service Graph Connector for Infoblox](https://www.servicenow.com/docs/iTonz7uSQfEvAL49CT6t9g "Create table cleanup jobs to automate the cleanup of retired CIs from Service Graph Connector for Infoblox version 1.4.0 and earlier based on your organization's data retention requirements and integration dependencies."). The source native keys (SNKs) for all CIs in Service Graph Connector for Infoblox version 1.5.0 and later include the Managed Network information to identify the connection that discovered specific CIs and to prevent duplicate records. All new CIs that are created after the initial full data load have updated SNKs. ## Configuring a connection for the connector {#sgc-cmdb-integration-infoblox__section_cgw_3pf_32c} You can configure a connection for the connector by using the SGC Central view in the Service Graph Workspace or CMDB Workspace. The view enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see [Configure Service Graph Connector for Infoblox using SGC Central](https://www.servicenow.com/docs/3muDXjkIvoeKRBENpPo~3A "Use the playbook available with the SGC Central application to set up the Service Graph Connector for Infoblox for pulling in Infoblox data into the CMDB."). Important: Unless there are configuration issues, use the SGC Central view in the Service Graph Workspace or CMDB Workspace to configure the connection for the connector, as the guided setup method is planned for deprecation. ## CMDB integrations dashboard {#sgc-cmdb-integration-infoblox__section_cjr_s5n_1xb} The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Infoblox integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/eNRvwxlXe1MvEh~3MtTKAQ#integration-commons-for-cmdb__section_fxg_lh4_blb). ## Additional resource {#sgc-cmdb-integration-infoblox__section_yg1_3zr_d1c} [Infoblox 1.5: What's New and Post-Upgrade Configuration \[KB2779014\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2779014) article in the Now Support Knowledge Base **Related concepts** * [Service Graph Connectors](https://www.servicenow.com/docs/UbpF1cDO6aOiUoeQ5AiLZA "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.") * [Handling parallel data loading in Service Graph Connector for Infoblox](https://www.servicenow.com/docs/cv7WuQgM77VFz_Flx0KBZw "Parallel data loading in the Service Graph Connector for Infoblox optimizes performance.") * [Life cycle management of records in Service Graph Connector for Infoblox](https://www.servicenow.com/docs/FaWPM1CBDo7QTnlfojg8eg "Life cycle management in the Service Graph Connector for Infoblox monitors and updates the statuses of Infoblox resources throughout their life cycle, from creation to deletion.") **Related reference** * [Data mapping for Service Graph Connector for Infoblox](https://www.servicenow.com/docs/ZPq~H4pzN_RdUUNUaOOj6Q "Data from the Infoblox data source is mapped and transformed into the ServiceNow CMDB configuration item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).") * [CMDB classes targeted in Service Graph Connector for Infoblox](https://www.servicenow.com/docs/_W~y0vT~mDAi0XkknLbhrA "When you complete setting up the connection, you can configure the integration to pull data periodically from Infoblox. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.") * [Service Graph Connector for Infoblox properties](https://www.servicenow.com/docs/9_uegKrSOe1kMK9i5nwRLQ "Service Graph Connector for Infoblox properties control the behavior of the connector.")