--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Observability - New Relic # Service Graph Connector for Observability - New Relic {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for Observability - New Relic The Service Graph Connector for Observability - New Relic enables ServiceNow customers to ingest CMDB data from New Relic via REST APIs. This integration supports pushing events from New Relic into ServiceNow Event Management, helping maintain accurate and up-to-date CMDB data sourced directly from New Relic environments. Show full answer Show less The connector supports New Relic versions tested up to July 1, 2025, and is compatible with ServiceNow versions Zurich, Australia, and Brazil. ## Configuration and Management Customers should use the SGC Central view within the Service Graph Workspace or CMDB Workspace to install, configure, and manage the connector lifecycle. This centralized interface facilitates connection setup, monitoring, debugging, and editing connections. It replaces the older guided setup method, which is deprecated. Additionally, the Integration Commons for CMDB store app provides a dashboard to monitor integration status, processing results, and errors with filtering capabilities by integration, timeframe, or run, helping customers maintain operational oversight. ## Data Mapping and Processing Data from New Relic's sources---including Application Services, Applications, Disks, Hosts, and Networks---is transformed using the Robust Transform Engine (RTE) and inserted into the ServiceNow CMDB via the Identification and Reconciliation Engine (IRE). Data initially loads into staging tables specific to each New Relic data source and is then mapped to corresponding target CMDB tables such as Application, Application Service, Disk, IP Address, Network Adapter, Running Process, Server, and Software-related classes. For customers using the Software Asset Management (SAM) application, software data maps to SAM-specific tables; otherwise, it maps to alternative software tables. The IntegrationHub ETL app can be used to view and manage the detailed data mappings. ## System Properties The **snnewrelicinteg.alertsforunmatchedci.enabled** system property controls whether events without a matching CMDB Configuration Item (CI) class are ingested. By default, this is set to false, but customers can enable it to capture unmatched events if needed. ## Practical Benefits * Automates ingestion of New Relic monitoring data into ServiceNow CMDB to improve data accuracy. * Enables proactive event management by pushing New Relic events into ServiceNow Event Management. * Provides centralized management and monitoring of connector health and integration runs. * Supports flexible data mapping tailored to customer CMDB structures and SAM usage. Use the Service Graph Connector for Observability - New Relic to ingest CMDB data from a New Relic installation using REST APIs. Push events from New Relic into ServiceNow with Event Management. ## Request apps on the Store {#sgc-cmdb-integration-new-relic__id_lz5_rv1_p4b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#sgc-cmdb-integration-new-relic__inline-send-to-store} ## Supported versions {#sgc-cmdb-integration-new-relic__section_yds_dww_prb} * New Relic version: Last tested on July 01, 2025 * Supported ServiceNow versions: * Zurich * Australia * Brazil {#sgc-cmdb-integration-new-relic__ul_wcy_zrq_wtb} {#sgc-cmdb-integration-new-relic__ul_vhw_rrq_wtb} ## Configuring a connection for the connector {#sgc-cmdb-integration-new-relic__section_fvd_vn2_cgc} Use the SGC Central view in the Service Graph Workspace or CMDB Workspace to install the connector and configure the connection. The view enables you to install and discover connectors and to manage the full life cycle of creating, editing, monitoring, and debugging connections. For instructions, see [Configure Service Graph Connector for Observability - New Relic using SGC Central](https://www.servicenow.com/docs/xoL089pt1IeCkhljXyn6Wg "Use the playbook available with the SGC Central application to set up the Service Graph Connector for Observability - New Relic for pulling in New Relic project data into the CMDB."). Important: Unless there are configuration issues, use SGC Central to configure the connection. The guided setup method for configuration is being deprecated. ## CMDB integrations dashboard {#sgc-cmdb-integration-new-relic__section_anq_fww_prb} The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Observability New Relic integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/eNRvwxlXe1MvEh~3MtTKAQ#integration-commons-for-cmdb__section_fxg_lh4_blb). ## Data mapping {#sgc-cmdb-integration-new-relic__section_j24_gww_prb} Data from the New Relic data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE). The following data sources are included for New Relic: * SG-New Relic Application Services * SG-New Relic Applications * SG-New Relic Disks * SG-New Relic Hosts * SG_New Relic Networks {#sgc-cmdb-integration-new-relic__ul_kj1_n25_4wb} When you complete setting up the connection, you can configure the integration to periodically pull data from the New Relic application. The data is loaded into the following staging tables: * SG-New Relic Applications \[sn_newrelic_integ_sg_new_relic_applications\] * SG-New Relic Application Services \[sn_newrelic_integ_application_services\] * SG-New Relic Disks \[sn_newrelic_integ_disks\] * SG-New Relic Hosts \[sn_newrelic_integ_hosts\] * SG_New Relic Networks \[sn_newrelic_integ_networks\] {#sgc-cmdb-integration-new-relic__ul_ycs_v2c_pwb} The data is then inserted into the following target tables: * Application \[cmdb_ci_appl\] * Application service \[cmdb_ci_service_calculated\] * Disk \[cmdb_ci_disk\] * IP Address\[cmdb_ci_ip_address\] * Network Adapter \[cmdb_ci_network_adapter\] * Running Process \[cmdb_running_process\] * Server \[cmdb_ci_server\] * Software Installation \[cmdb_sam_sw_install\] (If the Software Asset Management (SAM) application is installed.) * Software Instance \[cmdb_software_instance\] (If the SAM application is not installed.) * Software \[cmdb_ci_spkg\] (If the SAM application is not installed.) {#sgc-cmdb-integration-new-relic__ul_nvn_w2c_pwb} For more information on where data is saved when pulling data from New Relic, see [CMDB classes targeted in Service Graph Connector for Observability - New Relic](https://www.servicenow.com/docs/s0AaxFBtkR~MuQBQWc~_gA "When you complete setting up the connection, you can configure the integration to periodically pull data from New Relic. The data is saved in tables that extend from the Configuration item [cmdb_ci] table."). You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://www.servicenow.com/docs/_zqPaqbG5vaxHRfrZ6bq7Q "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") for more information. ## System property {#sgc-cmdb-integration-new-relic__section_isj_2t2_cgc} The sn_newrelic_integ.alerts_for_unmatched_ci.enabled system property determines whether to ingest events that don't have a matching CMDB CI class. Set the value of this system property to true to ingest unmatched events. The default value is false. **Related concepts** * [Service Graph Connectors](https://www.servicenow.com/docs/UbpF1cDO6aOiUoeQ5AiLZA "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.")