---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Targeted CMDB classes

# CMDB classes targeted in Service Graph Connector for Observability - New Relic {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of CMDB classes targeted in Service Graph Connector for Observability - New Relic

The Service Graph Connector for Observability with New Relic integration enables ServiceNow customers to periodically pull configuration data from New Relic into their CMDB.
This data populates various CMDB tables extending from the base Configuration Item \[cmdbci\] table, enriching the CMDB with detailed information about applications, servers, disks, network components, and software.
Show full answer Show less  

## Key Features

* **Application \[cmdbciappl\]:** Populates attributes such as name and running process command. Establishes a *Runs on::Runs* relationship with Server \[cmdbciserver\].
* **Calculated Application Service \[cmdbciservicecalculated\]:** Captures attributes including name, metadata, populator status, and service type.
* **Disk \[cmdbcidisk\]:** Collects device ID, free space, total disk space, file system, and computer name. Creates a *Hosted on::Hosts* relationship to Server \[cmdbciserver\].
* **IP Address \[cmdbciipaddress\]:** Records IP address, IP version, name, and network interface card (NIC). Links via a *Reference* relationship to Network Adapter \[cmdbcinetworkadapter\].
* **Network Adapter \[cmdbcinetworkadapter\]:** Stores configuration item reference, MAC address, and name. References Server \[cmdbciserver\].
* **Server \[cmdbciserver\]:** Attributes include CPU core count, disk space, DNS domain, FQDN, host name, and operating system. Establishes multiple relationships:
  * *Contains::Contained by* with Disk \[cmdbcidisk\]
  * *Owns::Owned by* with IP Address \[cmdbciipaddress\] and Network Adapter \[cmdbcinetworkadapter\]
* **Software \[cmdbcispkg\]:** Populates key, NIC, and name attributes. References Software Instance \[cmdbsoftwareinstance\].
* **Software Instance \[cmdbsoftwareinstance\]:** Captures installation details and name, referencing Server \[cmdbciserver\].

## Practical Benefits

By integrating New Relic data into these CMDB classes, ServiceNow customers gain:

* A comprehensive and accurate view of their IT environment, including applications, servers, storage, network, and software components.
* Automated and consistent updates to configuration items and their relationships, supporting improved visibility and impact analysis.
* Enhanced data quality for service mapping, incident management, and change management processes leveraging enriched CMDB data.  
When you complete setting up the connection, you can configure the integration to periodically pull data from New Relic. The data is saved in tables that extend from the Configuration item \[cmdb_ci\] table.

## Application \[cmdb_ci_appl\] {#sgc-cmdb-new-relic-classes__section_hsz_fh5_bdc}

The following attributes in the Application \[cmdb_ci_appl\] table are populated by collected data:{#sgc-cmdb-new-relic-classes__table_mfr_mfx_prb__entry__2}

| Attribute label | Attribute name |
|-|-|
| Class | sys_class_name |
| Name | name |
| Running process command | running_process_command |
[ ]

{#sgc-cmdb-new-relic-classes__table_mfr_mfx_prb}{#sgc-cmdb-new-relic-classes__table_d4v_bgx_prb__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Application \[cmdb_ci_appl\] | Runs on::Runs | Server \[cmdb_ci_server\] |
[Table 1. Relationship created for Application]

{#sgc-cmdb-new-relic-classes__table_d4v_bgx_prb}

## Calculated Application Service \[cmdb_ci_service_calculated\] {#sgc-cmdb-new-relic-classes__section_q4b_ch5_bdc}

The following attributes in the Calculated Application Service \[cmdb_ci_service_calculated\] table are populated by collected data:{#sgc-cmdb-new-relic-classes__table_n1f_3h5_tqb__entry__2}

| Attribute label | Attribute name |
|-|-|
| Name | name |
| Metadata | metadata |
| Service Populator Status | populator_status |
| Service Type | type |
[ ]

{#sgc-cmdb-new-relic-classes__table_n1f_3h5_tqb}

## Disk \[cmdb_ci_disk\] {#sgc-cmdb-new-relic-classes__section_kc4_2h5_bdc}

The following attributes in the Disk \[cmdb_ci_disk\] table are populated by collected data:{#sgc-cmdb-new-relic-classes__table_xcv_cfx_prb__entry__2}

| Attribute label | Attribute name |
|-|-|
| Device ID | device_id |
| Free disk space (GB) | free_space |
| Computer | computer |
| Name | name |
| Disk space (GB) | disk_space |
| File system | file_system |
[ ]

{#sgc-cmdb-new-relic-classes__table_xcv_cfx_prb}
{#sgc-cmdb-new-relic-classes__table_dgv_vn1_4wb__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Disk \[cmdb_ci_disk\] | Hosted on::Hosts | Server \[cmdb_ci_server\] |
[Table 2. Relationship created for Disk]

{#sgc-cmdb-new-relic-classes__table_dgv_vn1_4wb}

## IP Address \[cmdb_ci_ip_address\] {#sgc-cmdb-new-relic-classes__section_jks_ch5_bdc}

The following attributes in the IP Address \[cmdb_ci_ip_address\] table are populated by collected data:{#sgc-cmdb-new-relic-classes__table_czc_kh5_tqb__entry__2}

| Attribute label | Attribute name |
|-|-|
| IP Address | ip_address |
| IP version | ip_version |
| Name | name |
| Nic | nic |
[ ]

{#sgc-cmdb-new-relic-classes__table_czc_kh5_tqb}
{#sgc-cmdb-new-relic-classes__table_sny_w2x_prb__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| IP Address \[cmdb_ci_ip_address\] | Reference | Network Adapter \[cmdb_ci_network_adapter\] |
[Table 3. Relationship created for IP Address]

{#sgc-cmdb-new-relic-classes__table_sny_w2x_prb}

## Network Adapter \[cmdb_ci_network_adapter\] {#sgc-cmdb-new-relic-classes__section_vsg_fh5_bdc}

The following attributes in the Network Adapter \[cmdb_ci_network_adapter\] table are populated by collected data:{#sgc-cmdb-new-relic-classes__table_dd1_gfx_prb__entry__2}

| Attribute label | Attribute name |
|-|-|
| Configuration Item | cmdb_ci |
| MAC Address | mac_address |
| Name | name |
[ ]

{#sgc-cmdb-new-relic-classes__table_dd1_gfx_prb}
{#sgc-cmdb-new-relic-classes__table_acz_3fx_prb__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Network Adapter \[cmdb_ci_network_adapter\] | Reference | Server \[cmdb_ci_server\] |
[Table 4. Relationship created for Network Adapter]

{#sgc-cmdb-new-relic-classes__table_acz_3fx_prb}

## Server \[cmdb_ci_server\] {#sgc-cmdb-new-relic-classes__section_zyv_qbx_prb}

The following attributes in the Server \[cmdb_ci_server\] table are populated by collected data:{#sgc-cmdb-new-relic-classes__table_exf_hl1_4wb__entry__2}

| Attribute label | Attribute name |
|-|-|
| CPU core count | cpu_core_count |
| Disk space (GB) | disk_space |
| DNS Domain | dns_domain |
| Fully qualified domain name | fqdn |
| Host name | host_name |
| Operating System | os |
[ ]

{#sgc-cmdb-new-relic-classes__table_exf_hl1_4wb}
{#sgc-cmdb-new-relic-classes__table_clf_l35_tqb__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Server \[cmdb_ci_server\] | Contains::Contained by | Disk \[cmdb_ci_disk\] |
| Server \[cmdb_ci_server\] | Owns::Owned by | IP Address \[cmdb_ci_ip_address\] |
| Server \[cmdb_ci_server\] | Owns::Owned by | Network Adapter \[cmdb_ci_network_adapter\] |
[Table 5. Relationships created for Server]

{#sgc-cmdb-new-relic-classes__table_clf_l35_tqb}

## Software \[cmdb_ci_spkg\] {#sgc-cmdb-new-relic-classes__section_ddy_dh5_bdc}

The following attributes in the Software \[cmdb_ci_spkg\] table are populated by collected data:{#sgc-cmdb-new-relic-classes__table_qst_d1d_pwb__entry__2}

| Attribute label | Attribute name |
|-|-|
| Key | key |
| Nic | nic |
| Name | name |
[ ]

{#sgc-cmdb-new-relic-classes__table_qst_d1d_pwb}
{#sgc-cmdb-new-relic-classes__table_ctk_f1d_pwb__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software \[cmdb_ci_spkg\] | Reference | Software Instance \[cmdb_software_instance\] |
[Table 6. Relationship created for Software]

{#sgc-cmdb-new-relic-classes__table_ctk_f1d_pwb}

## Software Instance \[cmdb_software_instance\] {#sgc-cmdb-new-relic-classes__section_vcg_dh5_bdc}

The following attributes in the Software Instance \[cmdb_software_instance\] table are populated by collected data:{#sgc-cmdb-new-relic-classes__table_fs2_km1_4wb__entry__2}

| Attribute label | Attribute name |
|-|-|
| Installed on | installed_on |
| Name | name |
[ ]

{#sgc-cmdb-new-relic-classes__table_fs2_km1_4wb}
{#sgc-cmdb-new-relic-classes__table_op2_km1_4wb__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Instance \[cmdb_software_instance\] | Reference | Server \[cmdb_ci_server\] |
[Table 7. Relationship created for Software Instance]

{#sgc-cmdb-new-relic-classes__table_op2_km1_4wb}