---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Air gap configuration in high-secure server

# Configure air gap solution for Service Graph Connector for SolarWinds in a high-secure server {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the air gap solution for the Service Graph Connector for SolarWinds in your high-secure server.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllService Graph ConnectorsSolarWindsSetupAdd Multiple InstancesAdd Another Connection.
2. Download the SgSolarWindsHighSecureSetup.ps1 and GetSolarWindsData.ps1 PowerShell scripts from the link provided in the Add Another Connection section. {#sgc-cmdb-solarwinds-airgap-high-secure__download-high-secure-ps-scripts}
{#sgc-cmdb-solarwinds-airgap-high-secure__download-high-secure-ps-scripts}
3. Log in to your high-secure server.
4. Create a SolarWinds directory.  
   All the configurations required for the air gap solution are created in the SolarWinds directory.
   {#sgc-cmdb-solarwinds-airgap-high-secure__step_otv_xyt_42c}
{#sgc-cmdb-solarwinds-airgap-high-secure__step_otv_xyt_42c}
5. Copy the GetSolarWindsData.ps1 and SgSolarWindsHighSecureSetup.ps1 PowerShell scripts that you downloaded in step [2](https://www.servicenow.com/docs/vhKAR_fjT04qydMO~p3J9g#sgc-cmdb-solarwinds-airgap-high-secure__download-high-secure-ps-scripts) to the SolarWinds directory.
6. Start a PowerShell session, and run the SgSolarWindsHighSecureSetup.ps1 script to generate the JSON configuration file that is used by the GetSolarWindsData.ps1 script.
   1. At the prompt, enter the path for the SolarWinds directory that you created in step [4](https://www.servicenow.com/docs/vhKAR_fjT04qydMO~p3J9g#sgc-cmdb-solarwinds-airgap-high-secure__step_otv_xyt_42c).
   2. Enter a name for the configuration file, or press the Return key to accept the default value.
   3. Enter the values for the global properties, or press the Return key to accept the default values.  
      * npmInstalled: Set the value to `true` if the module is installed on the SolarWinds instance. Set the value to `false` if the module isn't installed on the SolarWinds instance.
      * samInstalled: Set the value to `true` if the module is installed on the SolarWinds instance. Set the value to `false` if the module isn't installed on the SolarWinds instance.
      * pageSize: Enter the number of records to be fetched in a SolarWinds API call.
      * endpoint: Update the Host field with the host name for your SolarWinds instance.
      * port: Specify the port on which the SolarWinds instance allows API calls.
      * credentialsPath: Specify the location to store the SolarWinds credentials XML file.
      * logDirectory: Specify the location to store the log file from the GetSolarWindsData.ps1 script.
      {#sgc-cmdb-solarwinds-airgap-high-secure__ul_dcy_215_42c}
   4. Specify names for the data source data directories, or press the Return key to accept the default values.  
      The directories are created if they don't already exist.
   5. Enter the SolarWinds credentials in the Windows PowerShell credential request pop-up window.
   6. Exit the PowerShell session.
   {#sgc-cmdb-solarwinds-airgap-high-secure__substeps_a3x_ryt_42c}
7. Provide write and delete permissions for the SolarWinds data directory and the child directories created in step [4](https://www.servicenow.com/docs/vhKAR_fjT04qydMO~p3J9g#sgc-cmdb-solarwinds-airgap-high-secure__step_otv_xyt_42c) to the account that will run the GetSolarWindsData.ps1 script.  
   Delete permissions are required for old records to be cleaned up.
**Related tasks**   

* [Configure air gap solution for Service Graph Connector for SolarWinds in a low-secure server](https://www.servicenow.com/docs/QxnRTUVstQ8YRKer94IrMA "Configure the air gap solution for the Service Graph Connector for SolarWinds in your low-secure server after you finish the configuration in your high-secure server.")

*[\>]: and then