---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Target CMDB classes

# CMDB classes targeted in Service Graph Connector for Observability - Dynatrace SaaS {#ariaid-title1}

Release version: Australia  
Updated July 7, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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## Summary of CMDB classes targeted in Service Graph Connector for Observability - Dynatrace SaaS

The Service Graph Connector for Observability - Dynatrace SaaS integrates Dynatrace SaaS (3rd-generation) platform data into ServiceNow's CMDB by leveraging DQL-based APIs and the Grail architecture.
This integration enables periodic data pulls from Dynatrace into CMDB tables that extend from the base Configuration Item \[cmdbci\] table.
It is specifically designed for Dynatrace SaaS environments; customers using Dynatrace managed (self-hosted) or legacy SaaS should use the alternate Service Graph Connector for Observability - Dynatrace.
Show full answer Show less  

## Targeted CMDB Classes and Attributes

The integration populates key CMDB classes with detailed attribute data collected from Dynatrace, supporting enhanced configuration management and observability:

* **Application \[cmdbciappl\]**: Includes attributes such as configuration file, installation directory, operational status, running process command and parameters, and version. Populated by Dynatrace process data. Relationships include Applications running on Computers and referencing Key Value entries.
* **Calculated Application Service \[cmdbciservicecalculated\]**: Contains correlation IDs, metadata, operational status, service type, and discovery timestamps. Relationships define dependencies on Configuration Items and running Applications and Computers.
* **Computer \[cmdbcicomputer\]**: Attributes include CPU count and name, DNS domain, fully qualified domain name, virtualization status, MAC address, manufacturer, model ID, OS and version, RAM, serial number, and discovery timestamps. Computers own IP Addresses and reference Key Value data.
* **IP Address \[cmdbciipaddress\]**: Captures IP address, IP version, and name.
* **Key Value \[cmdbkeyvalue\]**: Stores generic key/value pairs useful for referencing other data.
* **Serial Number \[cmdbserialnumber\]**: Includes serial number, type, and validity, referencing Computers and Software.
* **Software \[cmdbcispkg\]**: Populated when Software Asset Management (SAM) is not installed, includes key, name, and version.
* **Software Installation \[cmdbsamswinstall\]**: Populated when SAM is installed, tracks discovery source, display name, installation target, last scanned date, publisher, and version.
* **Software Instance \[cmdbsoftwareinstance\]**: When SAM is not installed, tracks installation target and name, referencing Computers.

## Practical Benefits for ServiceNow Customers

This integration enriches the CMDB with real-time, detailed observability data from Dynatrace SaaS, enabling customers to:

* Maintain accurate and up-to-date configuration items reflecting actual application, service, and infrastructure states.
* Enhance service dependency and impact analysis through defined relationships between Applications, Services, Computers, and Software.
* Improve operational insights by tracking key attributes such as process details, software versions, and hardware specifications.
* Support effective IT service management, change management, and incident resolution with reliable, integrated data.  
When you complete setting up the connection, you can configure the integration to periodically pull data from Dynatrace. The data is saved in tables that extend from the Configuration item \[cmdb_ci\] table.
Important:  
The Service Graph Connector for Observability - Dynatrace SaaS is designed for the Dynatrace SaaS (3rd‑generation) platform and leverages DQL-based APIs and the Grail architecture to import data from Dynatrace into the CMDB. If you're in a Dynatrace managed (self‑hosted) or legacy SaaS environment, you should use the Service Graph Connector for Observability - Dynatrace.

## Application \[cmdb_ci_appl\] {#sgc-dynatrace-saas-classes__section_qld_fgj_njc}

The following attributes in the Application \[cmdb_ci_appl\] table are populated by collected data.
{#sgc-dynatrace-saas-classes__table_v5n_fgj_njc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Class | sys_class_name |
| Configuration file | config_file |
| Installation directory | install_directory |
| Name | name |
| Operational status | operational_status |
| Running process command | running_process_command |
| Running process key parameters | running_process key parameters |
| Version | version |
[ ]

{#sgc-dynatrace-saas-classes__table_v5n_fgj_njc} {#sgc-dynatrace-saas-classes__table_sbv_fgj_njc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Application \[cmdb_ci_appl\] | Runs on::Runs | Computer \[cmdb_ci_computer\] |
| Application \[cmdb_ci_appl\] | Reference | Key value \[cmdb_key_value\] |
[Table 1. Relationships created for Application]

{#sgc-dynatrace-saas-classes__table_sbv_fgj_njc}  
Note:  
Based on the Discovery Process Classifications list, the tables that extend the Application \[cmdb_ci_appl\] table are populated by the SGO-Dynatrace SaaS Processes \[sn_dynatrace_saas_sgo_dynatrace_saas_processes\] data source.

## Calculated Application Service \[cmdb_ci_service_calculated\] {#sgc-dynatrace-saas-classes__section_cmdb_ci_service_calculated}

The following attributes in the Calculated Application Service \[cmdb_ci_service_calculated\] table are populated by collected data.{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_service_calculated_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| Correlation ID | correlation_id |
| Hide from dashboard | hide_from_dashboard |
| Metadata | metadata |
| Most recent discovery | last_discovered |
| Name | name |
| Operational status | operational_status |
| Service Populator | service_populator |
| Service Populator Status | populator_status |
| Service Type | type |
[ ]

{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_service_calculated_attrs}{#sgc-dynatrace-saas-classes__table_b23_gby_ljc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Calculated Application Service \[cmdb_ci_service_calculated\] | Depends on::Used by | Configuration Item \[cmdb_ci\] |
| Calculated Application Service \[cmdb_ci_service_calculated\] | Runs on::Runs | Application \[cmdb_ci_appl\] |
[Table 2. Relationships created for Calculated Application Service]

{#sgc-dynatrace-saas-classes__table_b23_gby_ljc}

## Computer \[cmdb_ci_computer\] {#sgc-dynatrace-saas-classes__section_cmdb_ci_computer}

The following attributes in the Computer \[cmdb_ci_computer\] table are populated by collected data.{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_computer_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| Class | sys_class_name |
| CPU count | cpu_count |
| CPU name | cpu_name |
| DNS Domain | dns_domain |
| Fully qualified domain name | fqdn |
| Is Virtual | virtual |
| MAC Address | mac_address |
| Manufacturer | manufacturer |
| Model ID | model_id |
| Most recent discovery | last_discovered |
| Name | name |
| Operating System | os |
| OS Version | os_version |
| RAM (MB) | ram |
| Serial number | serial_number |
[ ]

{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_computer_attrs}{#sgc-dynatrace-saas-classes__table_irp_kby_ljc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Computer \[cmdb_ci_computer\] | Owns::Owned by | IP Address \[cmdb_ci_ip_address\] |
| Computer \[cmdb_ci_computer\] | Reference | Key Value \[cmdb_key_value\] |
[Table 3. Relationships created for Computer]

{#sgc-dynatrace-saas-classes__table_irp_kby_ljc}

## IP Address \[cmdb_ci_ip_address\] {#sgc-dynatrace-saas-classes__section_cmdb_ci_ip_address}

The following attributes in the IP Address \[cmdb_ci_ip_address\] table are populated by collected data.{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_ip_address_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| IP Address | ip_address |
| IP version | ip_version |
| Name | name |
[ ]

{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_ip_address_attrs}

## Key Value \[cmdb_key_value\] {#sgc-dynatrace-saas-classes__section_xm2_pcy_ljc}

The following attributes in the Key Value \[cmdb_key_value\] table are populated by collected data.{#sgc-dynatrace-saas-classes__table_zfk_5cy_ljc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Key | key |
| Value | value |
[ ]

{#sgc-dynatrace-saas-classes__table_zfk_5cy_ljc}

## Serial Number \[cmdb_serial_number\] {#sgc-dynatrace-saas-classes__section_qvc_tcy_ljc}

The following attributes in the Serial Number \[cmdb_serial_number\] table are populated by collected data.{#sgc-dynatrace-saas-classes__table_ikc_5cy_ljc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Serial Number | serial_number |
| Serial Number Type | serial_number_type |
| Valid | valid |
[ ]

{#sgc-dynatrace-saas-classes__table_ikc_5cy_ljc}{#sgc-dynatrace-saas-classes__table_azg_2dy_ljc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Serial Number \[cmdb_serial_number\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 4. Relationship created for Serial Number]

{#sgc-dynatrace-saas-classes__table_azg_2dy_ljc}

## Software \[cmdb_ci_spkg\] {#sgc-dynatrace-saas-classes__section_cmdb_ci_spkg}

The following attributes in the Software \[cmdb_ci_spkg\] table are populated by collected data when the Software Asset Management (SAM) application isn't installed.{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_spkg_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| Key | key |
| Name | name |
| Version | version |
[ ]

{#sgc-dynatrace-saas-classes__table_section_cmdb_ci_spkg_attrs}{#sgc-dynatrace-saas-classes__table_ftr_qby_ljc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software \[cmdb_ci_spkg\] | Reference | Software Instance \[cmdb_software_instance\] |
[Table 5. Relationship created for Software]

{#sgc-dynatrace-saas-classes__table_ftr_qby_ljc}

## Software Installation \[cmdb_sam_sw_install\] {#sgc-dynatrace-saas-classes__section_twk_sfj_njc}

The following attributes in the Software Installation \[cmdb_sam_sw_install\] table are populated by collected data when the SAM application is installed.{#sgc-dynatrace-saas-classes__table_pht_sfj_njc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Discovery source | discovery_source |
| Display name | display_name |
| Installed on | installed_on |
| Last scanned | last_scanned |
| Publisher | publisher |
| Version | version |
[ ]

{#sgc-dynatrace-saas-classes__table_pht_sfj_njc}{#sgc-dynatrace-saas-classes__table_fqy_sfj_njc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Installation \[cmdb_sam_sw_install\] | Reference | Server \[cmdb_ci_server\] |
[Table 6. Relationship created for Software Installation]

{#sgc-dynatrace-saas-classes__table_fqy_sfj_njc}

## Software Instance \[cmdb_software_instance\] {#sgc-dynatrace-saas-classes__section_efr_5by_ljc}

The following attributes in the Software Instance \[cmdb_software_instance\] table are populated by collected data when the SAM application isn't installed.{#sgc-dynatrace-saas-classes__table_fwx_5by_ljc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Installed on | installed_on |
| Name | name |
[ ]

{#sgc-dynatrace-saas-classes__table_fwx_5by_ljc}{#sgc-dynatrace-saas-classes__table_xsc_vby_ljc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Instance \[cmdb_software_instance\] | Reference | Computer \[cmdb_ci_computer\] |
[Table 7. Relationship created for Software Instance]

{#sgc-dynatrace-saas-classes__table_xsc_vby_ljc}