---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Migrate to Dynatrace SaaS

# Migrate a classic Dynatrace connection to the Dynatrace SaaS connector {#ariaid-title1}

Release version: Australia  
Updated August 4, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Copy the sys_id of your classic Dynatrace connection alias into a property in your Dynatrace SaaS connection to enable the cleanup of stale Process CIs from the classic connector.

## Before you begin

Role required: admin

## About this task

For additional information about migrating to the Service Graph Connector for Observability - Dynatrace SaaS, see the [New Service Graph Connector for Observability -- Dynatrace SaaS](https://www.servicenow.com/community/service-graph-connectors/new-service-graph-connector-for-observability-dynatrace-saas/ta-p/3572958) article on the ServiceNow Community site.

## Procedure

1. Copy the sys_id of your classic Dynatrace connection alias.
   1. Navigate to AllService Graph ConnectorsDynatrace ObservabilityConnections.
   2. Select the active connection record.
   3. On the form, locate the Connection Alias field.
   4. Open the record, select and hold (or right-click) the header, and then select Copy sys_id.  
      Save the sys_id value for use in step [2.d](https://www.servicenow.com/docs/naBNLkIqqp2PK~qw_h8Ing#sgc-dynatrace-saas-migration-task__substep_s22_kxd_dkc).
      {#sgc-dynatrace-saas-migration-task__substep_fzh_lxd_dkc}
   {#sgc-dynatrace-saas-migration-task__substep_fzh_lxd_dkc} {#sgc-dynatrace-saas-migration-task__substeps_k2g_pwd_dkc}
2. Add the sys_id of the classic Dynatrace connection alias to the Dynatrace SaaS connection.
   1. Navigate to AllService Graph ConnectorsDynatrace SaaSConnections.
   2. Open the Dynatrace SaaS connection record that corresponds to the classic Dynatrace connection record.
   3. From the Service Graph Connection Properties related list, select the dynatrace_classic_connection_alias_sys_id connection property.
   4. Enter the sys_id that you copied in step [1.d](https://www.servicenow.com/docs/naBNLkIqqp2PK~qw_h8Ing#sgc-dynatrace-saas-migration-task__substep_fzh_lxd_dkc) into the Value field. {#sgc-dynatrace-saas-migration-task__substep_s22_kxd_dkc}
   {#sgc-dynatrace-saas-migration-task__substep_s22_kxd_dkc}
   5. Save the record.  
      Note:  
      If no value is specified in the Value field of the dynatrace_classic_connection_alias_sys_id connection property, stale Process CIs from the classic connector aren't cleaned up.
   {#sgc-dynatrace-saas-migration-task__substeps_vjf_vwd_dkc}

## Result

The SGO-Dynatrace Classic Migration Cleanup scheduled import job of the Service Graph Connector for Observability - Dynatrace SaaS runs with the next scheduled
execution. Using the sys_id of the classic Dynatrace connection alias, the Process CIs that are exclusively owned by the classic connector are identified and soft-retired automatically (operational_status is set to 2 or Non-Operational).

The SGO-Dynatrace Classic Migration Cleanup scheduled import runs only once. This scheduled import is automatically deactivated after the first successful run.

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