--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Properties # Service Graph Connector for Observability - Dynatrace SaaS properties {#ariaid-title1} Release version: Australia Updated July 7, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for Observability - Dynatrace SaaS properties The Service Graph Connector for Observability - Dynatrace SaaS enables integration between Dynatrace monitoring data and ServiceNow's CMDB. It controls how data is fetched, processed, and represented in ServiceNow, allowing customers to maintain an up-to-date and accurate service graph that reflects Dynatrace-monitored environments. Show full answer Show less ## Connection Properties These properties define key behaviors of the connector and can be managed via the Service Graph Connection Properties table in ServiceNow. They allow customization of data fetch timing, relationship creation, naming conventions, filtering, and cleanup processes: * **datafetchflowactiontimeoutms:** Sets the maximum execution time (default 10 minutes) for fetching Dynatrace data to avoid stalled processes. * **initialdynatracedatafetchdays:** Defines how many days of historical data are imported on the first run (default 7 days). * **servicetoservicerelationshipsenabled:** Enables or disables creation of upstream and downstream service-to-service relationships (default enabled). * **appendtenantidtoservicename:** Controls whether the Dynatrace tenant ID is appended to service names to ensure uniqueness across multiple connections (default disabled). * **dynatraceapibatchsize:** Adjusts the number of records retrieved per API call to balance payload size and performance (default 50). * **dynatraceclassicconnectionaliassysid:** Used to trigger cleanup of stale process CIs from the legacy Dynatrace Classic connector; leave empty to skip cleanup. * **segmentid:** Filters imported entities by a specific Dynatrace segment ID; if not set, all entities are imported. * **ciretirementthresholddays:** Specifies how long to wait before retiring CIs no longer reported by Dynatrace (default 35 days). ## System Property There is one key system property that controls application CI import behavior: * **sndynatracesaas.createUnmatchedApplicationCIs:** When set to true (default), all unmatched running process records from Dynatrace are imported into the Applications table. ## Practical Benefits for ServiceNow Customers By configuring these properties, customers can tailor the Dynatrace integration to their operational needs, ensuring efficient data synchronization, maintaining clean and relevant CMDB records, and accurately modeling service relationships. This leads to improved observability and better-informed service management decisions. Service Graph Connector for Observability - Dynatrace SaaS properties control the behavior of the connector. ## Connection properties {#sgc-dynatrace-saas-properties__section_conn_props_observability-dynatrace-saas} These connection properties are available for the Service Graph Connector for Observability - Dynatrace SaaS. Note: To open the Service Graph Connection Properties \[sn_cmdb_int_util_service_graph_connection_property\] table for the connector, navigate to AllService Graph ConnectorsDynatrace SaaSConnections and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list. {#sgc-dynatrace-saas-properties__table_conn_props_observability-dynatrace-saas__entry__2}{#sgc-dynatrace-saas-properties__entry_dnf_1jj_njc}{#sgc-dynatrace-saas-properties__entry_bhr_fjj_njc}{#sgc-dynatrace-saas-properties__entry_isz_t3j_njc}{#sgc-dynatrace-saas-properties__row_rkx_j33_vjc}{#sgc-dynatrace-saas-properties__row_kyc_xh3_vjc} | Property | Description | |-|-| | data_fetch_flow_action_timeout_ms | Maximum time (in milliseconds) allowed for the connection's Fetch Dynatrace SaaS Data flow designer action to run while calling Dynatrace API endpoints and loading results into ServiceNow source tables. If the action exceeds this limit, execution is terminated to prevent long‑running or stalled runs. Default value: `600000` (10 minutes) | | initial_dynatrace_data_fetch_days | Specify the number of days for which data is fetched from Dynatrace when the connection runs for the first time or when last_run_datetime is empty. Default value: `7` | | service_to_service_relationships_enabled | Set this property to `true` to create upstream and downstream relationships between Dynatrace Service CIs (service-to-service). When this property is set to `false`, upstream and downstream service-to-service relationships aren't created for the connection. Default value: `true` | | append_tenant_id_to_service_name | Set this property to `true` to append the Dynatrace tenant ID to the Calculated Service names to maintain unique names across multiple Dynatrace connections. When this property is set to `false`, Calculated Service names are created without the Dynatrace tenant ID. Default value: `false` | | dynatrace_api_batch_size | Specify the maximum number of records to be returned per Dynatrace API request. This property controls pagination for Dynatrace data fetch operations. Lower values might reduce the payload size but increase the number of API calls, while higher values might improve performance but increase the payload size. Default value: `50` | | dynatrace_classic_connection_alias_sys_id | Connection alias sys_id from the Dynatrace Classic connector (SGO-Dynatrace). When this property is set, the connector performs a one-time cleanup of stale process CIs originally created by the classic connector. Leave the value field empty to skip classic migration cleanup. Default value: empty | | segment_id | Specify the Dynatrace segment ID to be used for filtering entities. When a value is specified, only entities that belong to the specified segment are imported. Note: Only one segment ID can be specified. If no value is specified, no segment filter is applied, and all entities are imported. Default value: empty | | ci_retirement_threshold_days | Number of days to wait before retiring a CI that is no longer reported by Dynatrace. Configuration items that aren't seen for longer than this period are soft‑retired by setting their operational status to non‑operational. Default value: `35 days` | [Table 1. Connection properties for Service Graph Connector for Observability - Dynatrace SaaS] {#sgc-dynatrace-saas-properties__table_conn_props_observability-dynatrace-saas} ## System property {#sgc-dynatrace-saas-properties__section_sys_props_observability-dynatrace-saas} The following system property is available for the Service Graph Connector for Observability - Dynatrace SaaS. Note: To open the System Properties \[sys_properties\] table, enter `sys_properties.list` in the navigation filter. {#sgc-dynatrace-saas-properties__table_sys_props_observability-dynatrace-saas__entry__2} | Property | Description | |-|-| | sn_dynatrace_saas.createUnmatchedApplicationCIs | Set this property to `true` to import all the unmatched running process records into the Applications table. * Type: string * Default value: `true` * Location: System Property \[sys_properties\] table | [Table 2. System property for Service Graph Connector for Observability - Dynatrace SaaS] {#sgc-dynatrace-saas-properties__table_sys_props_observability-dynatrace-saas} *[\>]: and then