--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Trellix # Service Graph Connector for Trellix {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for Trellix The Service Graph Connector for Trellix enables ServiceNow customers to integrate device, server, and network data from a Trellix environment directly into their ServiceNow instance. This integration supports streamlined incident response, asset management, and security operations by providing comprehensive and accurate configuration item (CI) data within the ServiceNow CMDB. Show full answer Show less ## Key Features * **Data Integration:** Imports data from Trellix devices into ServiceNow, populating multiple CMDB tables such as File System, IP Address, Network Adapter, Server, Software, Software Installation, Software Instance, and Storage Disk. * **Data Mapping and Transformation:** Utilizes the Robust Transform Engine (RTE) for mapping and transforming Trellix data to CMDB CI classes, and the Identification and Reconciliation Engine (IRE) for accurate data insertion and reconciliation. * **Connector Configuration:** Managed via the SGC Central view within Service Graph Workspace or CMDB Workspace, allowing installation, connection setup, lifecycle management, monitoring, and debugging of the connector. Note that the guided setup method is deprecated in favor of SGC Central. * **Monitoring and Reporting:** Integration status, processing results, and errors can be monitored through the CMDB Integrations Dashboard provided by the Integration Commons for CMDB app, which offers filtering by integration, time, or run. * **Pagination Control:** Supports configuration of record fetch size from the Trellix API using the system property `sntrellixinteg.getdevicescount`, defaulting to 100 records per page. ## Use Cases * Identify cybersecurity risks within your environment. * Assess dependencies between configuration items for better impact analysis. * Enhance security incident response and endpoint management. * Identify and resolve data quality issues, reconcile inconsistencies, and manage incidents and changes on discovered CIs. ## Supported Versions The connector supports ServiceNow versions Zurich, Australia, and Brazil, ensuring compatibility with various platform releases. ## Practical Guidance for ServiceNow Customers * Use SGC Central for all connector installation and configuration tasks to ensure streamlined management and future-proofing. * Leverage the CMDB Integrations Dashboard to monitor integration health and troubleshoot efficiently. * Review and adjust the pagination system property as needed to optimize data import performance based on your environment size. * If using Software Asset Management (SAM), note that software data is imported into the SAM-specific tables; otherwise, it uses general CMDB software tables. * Utilize the IntegrationHub ETL app to inspect and customize data maps for tailored data transformation if necessary. Use the Service Graph Connector for Trellix to bring in device, server, and network data from a Trellix environment into your ServiceNow instance to streamline your incident response and asset management use cases. ## Request apps on the Store {#sgc-integration-trellix__id_lz5_rv1_p4b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#sgc-integration-trellix__inline-send-to-store} ## Supported versions {#sgc-integration-trellix__section_e3y_lsr_mfc} Supported ServiceNow versions: * Zurich * Australia * Brazil {#sgc-integration-trellix__ul_hq4_gtq_wtb} ## Use cases {#sgc-integration-trellix__section_xzf_5ys_nfc} The following examples describe how you can use the Service Graph Connector for Trellix for security operations management: * Identify cybersecurity risks in the environment. * Assess dependencies between configuration items (CI). * Enable effective security incident response and endpoint management systems. * Identify data quality issues, reconcile inconsistencies, and manage incidents and changes on discovered CIs. {#sgc-integration-trellix__ul_p5q_vys_nfc} ## Configuring a connection for the connector {#sgc-integration-trellix__section_stg_psr_mfc} Use the SGC Central view in the Service Graph Workspace or CMDB Workspace to install the connector and configure the connection. The view enables you to install and discover connectors and to manage the full life cycle of creating, editing, monitoring, and debugging connections. For instructions, see [Configure Service Graph Connector for Trellix using SGC Central](https://www.servicenow.com/docs/VIyiGrM0lWIMOid5BStMTw "Use the playbook available with the SGC Central application to set up the Service Graph Connector for Trellix for pulling in Trellix data into the CMDB."). Important: Unless there are configuration issues, use SGC Central to configure the connection. The guided setup method for configuration is being deprecated. ## CMDB integrations dashboard {#sgc-integration-trellix__section_fgd_xsr_mfc} The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Trellix integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/eNRvwxlXe1MvEh~3MtTKAQ#integration-commons-for-cmdb__section_fxg_lh4_blb). ## Data mapping {#sgc-integration-trellix__section_snx_mtr_mfc} Data from the Trellix data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE). The following data source is included for the Trellix application: SG-Trellix-Devices : Imports data from devices and loads the imported data in the SGC Trellix Device Import \[sn_trellix_integ_sgc_trellix_device_import\] staging table. The imported data is then inserted into the following target tables: * [File System](https://www.servicenow.com/docs/IDRV0p7nxrLghLKPMwClFQ#cmdb-trellix-classes__section_utl_zrr_mfc) \[cmdb_ci_file_system\] * [IP Address](https://www.servicenow.com/docs/IDRV0p7nxrLghLKPMwClFQ#cmdb-trellix-classes__section_kpf_1sr_mfc) \[cmdb_ci_ip_address\] * [Network Adapter](https://www.servicenow.com/docs/IDRV0p7nxrLghLKPMwClFQ#cmdb-trellix-classes__section_mgv_1sr_mfc) \[cmdb_ci_network_adapter\] * [Server](https://www.servicenow.com/docs/IDRV0p7nxrLghLKPMwClFQ#cmdb-trellix-classes__section_wpn_bsr_mfc) \[cmdb_ci_server\] * [Software Installation](https://www.servicenow.com/docs/IDRV0p7nxrLghLKPMwClFQ#cmdb-trellix-classes__section_ahx_4ds_mfc) \[cmdb_sam_sw_install\] (if the Software Asset Management (SAM) application is installed) * [Software](https://www.servicenow.com/docs/IDRV0p7nxrLghLKPMwClFQ#cmdb-trellix-classes__section_uqb_dsr_mfc) \[cmdb_ci_spkg\] (if the SAM application isn't installed) * [Software Instance](https://www.servicenow.com/docs/IDRV0p7nxrLghLKPMwClFQ#cmdb-trellix-classes__section_xfs_dsr_mfc) \[cmdb_software_instance\] (if the SAM application isn't installed) * [Storage Disk](https://www.servicenow.com/docs/IDRV0p7nxrLghLKPMwClFQ#cmdb-trellix-classes__section_thj_2sr_mfc) \[cmdb_ci_storage_disk\] {#sgc-integration-trellix__ul_vd2_xvr_mfc} You can use the IntegrationHub ETL app to view the data maps. See [IntegrationHub ETL](https://www.servicenow.com/docs/_zqPaqbG5vaxHRfrZ6bq7Q "Use the IntegrationHub ETL store app to create and manage ETL transform maps, which integrate third-party data into the CMDB or into non-CMDB tables without compromising the integrity of data. IntegrationHub ETL provides a simplified user interface that guides you through the integration process end-to-end, including a test integration run of sample data.") for more information. ## System property {#sgc-integration-trellix__section_urp_zps_mfc} The following system property is available for Service Graph Connector for Trellix: `sn_trellix_integ.getdevices_count`. This property sets the pagination size for the records that are fetched from the Trellix API. * Type: integer * Default value: `100` {#sgc-integration-trellix__ul_uzb_qqs_mfc} Note: To open the System Properties \[sys_properties\] table, enter `sys_properties.list` in the navigation filter. **Related concepts** * [Service Graph Connectors](https://www.servicenow.com/docs/UbpF1cDO6aOiUoeQ5AiLZA "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.") **Related tasks** * [Configure Service Graph Connector for Trellix using SGC Central](https://www.servicenow.com/docs/VIyiGrM0lWIMOid5BStMTw "Use the playbook available with the SGC Central application to set up the Service Graph Connector for Trellix for pulling in Trellix data into the CMDB.") * [Configure Service Graph Connector for Trellix using guided setup](https://www.servicenow.com/docs/HMVoLqfAnDTMC1EeIPavTg "Set up scheduled import jobs to pull in data from a Trellix project into your CMDB.") **Related reference** * [CMDB classes targeted in Service Graph Connector for Trellix](https://www.servicenow.com/docs/IDRV0p7nxrLghLKPMwClFQ "When you complete setting up the connection, you can configure the integration to periodically pull data from Trellix. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.")