---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Target CMDB classes

# CMDB classes targeted in Service Graph Connector for Omnissa Workspace ONE UEM {#ariaid-title1}

Release version: Australia  
Updated September 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of CMDB classes targeted in Service Graph Connector for Omnissa Workspace ONE UEM

The Service Graph Connector for Omnissa Workspace ONE UEM integrates with your ServiceNow CMDB to regularly import and update configuration item data.
This integration stores data in tables that extend from the coreConfiguration Item \[cmdbci\]table, enabling comprehensive asset and device management within your CMDB.
Show full answer Show less  

## Key Features

* **Computer \[cmdbcicomputer\]:** Populates key attributes such as virtual status, manufacturer, OS version, model, serial number, assigned user, RAM, and last discovery date.
* **Handheld Computing Device \[cmdbcihandheldcomputing\]:** Captures details including serial number, IMEI, carrier, OS version, model, RAM, assigned user, MAC address, phone number, and last discovery date.
* **Hardware \[cmdbcihardware\]:** Records the most recent discovery date and maintains relationships with network adapters and media players.
* **Network Adapter \[cmdbcinetworkadapter\]:** Includes configuration item reference, MAC address, and last discovery date, linked to hardware devices.
* **Media Player \[cmdbcimediaplayer\]:** Tracks model, manufacturer, MAC address, serial number, assigned user, name, and last discovery date.
* **Printer \[cmdbciprinter\]:** Stores manufacturer, MAC address, serial number, model, assigned user, and last discovery date.
* **Serial Number \[cmdbserialnumber\]:** Maintains serial number details and references to various CI classes such as Computer, Printer, Handheld Devices, and Media Players.
* **SG-Omnissa WS1 Device Related \[snomnwoneuemintesgomnissaws1devicerelated\]:** Captures device compliance, ownership, user email, and name linked to device IDs.
* **Software \[cmdbcispkg\] and Software Instance \[cmdbsoftwareinstance\]:** Collects software package keys, names, versions, and tracks installation details linked to hardware.

## Key Outcomes

* Enables automated, periodic synchronization of device and software data from Omnissa Workspace ONE UEM into ServiceNow CMDB.
* Enhances asset visibility by populating comprehensive attribute sets across diverse device types and software components.
* Establishes clear relationships between hardware, network adapters, software, and serial numbers to support configuration management and impact analysis.
* Supports IT operations and compliance efforts by tracking device ownership and compliance state alongside user information.  
When you complete setting up the connection, you can configure the integration to periodically pull data from Omnissa. The data is saved in tables that extend from the Configuration item \[cmdb_ci\] table.

## Computer \[cmdb_ci_computer\] {#sgc-omnissa-works-classes__section_cmdb_ci_computer}

The following attributes in the Computer \[cmdb_ci_computer\] table are populated by collected data:{#sgc-omnissa-works-classes__table_section_cmdb_ci_computer_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| Is Virtual | virtual |
| Manufacturer | manufacturer |
| Name | name |
| OS Version | os_version |
| Model ID | model_id |
| Serial number | serial_number |
| Most recent discovery | last_discovered |
| Assigned to | assigned_to |
| Operating System | os |
| RAM (MB) | ram |
[ ]

{#sgc-omnissa-works-classes__table_section_cmdb_ci_computer_attrs}

## Handheld Computing Device \[cmdb_ci_handheld_computing\] {#sgc-omnissa-works-classes__section_cmdb_ci_handheld_computing}

The following attributes in the Handheld Computing Device \[cmdb_ci_handheld_computing\] table are populated by collected data:{#sgc-omnissa-works-classes__table_section_cmdb_ci_handheld_computing_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| Serial number | serial_number |
| IMEI | imei |
| Carrier | carrier |
| OS Version | os_version |
| Model ID | model_id |
| RAM (MB) | ram |
| Assigned to | assigned_to |
| Name | name |
| Most recent discovery | last_discovered |
| Manufacturer | manufacturer |
| MAC Address | mac_address |
| Operating System | os |
| Phone Number | phone_number |
[ ]

{#sgc-omnissa-works-classes__table_section_cmdb_ci_handheld_computing_attrs}

## Hardware \[cmdb_ci_hardware\] {#sgc-omnissa-works-classes__section_cmdb_ci_hardware}

The following attribute in the Hardware \[cmdb_ci_hardware\] table are populated by collected data:

|-|-|
| Most recent discovery | last_discovered |
[ ]

{#sgc-omnissa-works-classes__table_section_cmdb_ci_hardware_attrs}
{#sgc-omnissa-works-classes__table_section_cmdb_ci_hardware_rels__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Hardware \[cmdb_ci_hardware\] | Owns::Owned by | Network Adapter \[cmdb_ci_network_adapter\] |
| Hardware \[cmdb_ci_hardware\] | Reference | SG-Omnissa WS1 Device Related \[sn_omnwoneuem_inte_sg_omnissa_ws1_device_related\] |
[Table 1. Relationships created for Hardware]

{#sgc-omnissa-works-classes__table_section_cmdb_ci_hardware_rels}

## Media Player \[cmdb_ci_media_player\] {#sgc-omnissa-works-classes__section_cmdb_ci_media_player}

The following attributes in the Media Player \[cmdb_ci_media_player\] table are populated by collected data:{#sgc-omnissa-works-classes__table_section_cmdb_ci_media_player_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| Model ID | model_id |
| Manufacturer | manufacturer |
| MAC Address | mac_address |
| Name | name |
| Serial number | serial_number |
| Most recent discovery | last_discovered |
| Assigned to | assigned_to |
[ ]

{#sgc-omnissa-works-classes__table_section_cmdb_ci_media_player_attrs}

## Network Adapter \[cmdb_ci_network_adapter\] {#sgc-omnissa-works-classes__section_cmdb_ci_network_adapter}

The following attributes in the Network Adapter \[cmdb_ci_network_adapter\] table are populated by collected data:{#sgc-omnissa-works-classes__table_section_cmdb_ci_network_adapter_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| Configuration Item | cmdb_ci |
| MAC Address | mac_address |
| Most recent discovery | last_discovered |
[ ]

{#sgc-omnissa-works-classes__table_section_cmdb_ci_network_adapter_attrs}
{#sgc-omnissa-works-classes__table_od4_3rg_blc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Network Adapter \[cmdb_ci_network_adapter\] | Reference | Hardware \[cmdb_ci_hardware\] |
[Table 2. Relationship created for Network Adapter]

{#sgc-omnissa-works-classes__table_od4_3rg_blc}

## Printer \[cmdb_ci_printer\] {#sgc-omnissa-works-classes__section_cmdb_ci_printer}

The following attributes in the Printer \[cmdb_ci_printer\] table are populated by collected data:{#sgc-omnissa-works-classes__table_section_cmdb_ci_printer_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| Manufacturer | manufacturer |
| MAC Address | mac_address |
| Name | name |
| Serial number | serial_number |
| Most recent discovery | last_discovered |
| Model ID | model_id |
| Assigned to | assigned_to |
[ ]

{#sgc-omnissa-works-classes__table_section_cmdb_ci_printer_attrs}

## Serial Number \[cmdb_serial_number\] {#sgc-omnissa-works-classes__section_hdd_pqg_blc}

The following attributes in the Serial Number \[cmdb_serial_number\] table are populated by collected data:{#sgc-omnissa-works-classes__table_idd_pqg_blc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Serial Number | serial_number |
| Serial Number Type | serial_number_type |
| Valid | valid |
[ ]

{#sgc-omnissa-works-classes__table_idd_pqg_blc}
{#sgc-omnissa-works-classes__table_knb_rrg_blc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Serial Number \[cmdb_serial_number\] | Reference | Computer \[cmdb_ci_computer\] |
| Serial Number \[cmdb_serial_number\] | Reference | Handheld Computing Device \[cmdb_ci_handheld_computing\] |
| Serial Number \[cmdb_serial_number\] | Reference | Printer \[cmdb_ci_printer\] |
| Serial Number \[cmdb_serial_number\] | Reference | Media Player \[cmdb_ci_media_player\] |
[Table 3. Relationships created for Serial Number]

{#sgc-omnissa-works-classes__table_knb_rrg_blc}

## SG-Omnissa WS1 Device Related \[sn_omnwoneuem_inte_sg_omnissa_ws1_device_related\] {#sgc-omnissa-works-classes__section_vrm_wqg_blc}

The following attributes in the SG-Omnissa WS1 Device Related \[sn_omnwoneuem_inte_sg_omnissa_ws1_device_related\] table are populated by collected data:{#sgc-omnissa-works-classes__table_wrm_wqg_blc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Device Id | device_id |
| Device compliance state | device_compliance_state |
| Device ownership | device_ownership |
| User email | user_email |
| User name | user_name |
[ ]

{#sgc-omnissa-works-classes__table_wrm_wqg_blc}

## Software \[cmdb_ci_spkg\] {#sgc-omnissa-works-classes__section_cmdb_ci_spkg}

The following attributes in the Software \[cmdb_ci_spkg\] table are populated by collected data:{#sgc-omnissa-works-classes__table_section_cmdb_ci_spkg_attrs__entry__2}

| Attribute label | Attribute name |
|-|-|
| Key | key |
| Name | name |
| Version | version |
[ ]

{#sgc-omnissa-works-classes__table_section_cmdb_ci_spkg_attrs}
{#sgc-omnissa-works-classes__table_vw2_4rg_blc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software \[cmdb_ci_spkg\] | Reference | Software Instance \[cmdb_software_instance\] |
[Table 4. Relationship created for Software]

{#sgc-omnissa-works-classes__table_vw2_4rg_blc}

## Software Instance \[cmdb_software_instance\] {#sgc-omnissa-works-classes__section_g3v_jqg_blc}

The following attributes in the Software Instance \[cmdb_software_instance\] table are populated by collected data:{#sgc-omnissa-works-classes__table_h3v_jqg_blc__entry__2}

| Attribute label | Attribute name |
|-|-|
| Installed on | installed_on |
| Name | name |
[ ]

{#sgc-omnissa-works-classes__table_h3v_jqg_blc}
{#sgc-omnissa-works-classes__table_wcl_mrg_blc__entry__3}

| Parent class | Relationship type | Child class |
|-|-|-|
| Software Instance \[cmdb_software_instance\] | Reference | Hardware \[cmdb_ci_hardware\] |
[Table 5. Relationship created for Software Instance]

{#sgc-omnissa-works-classes__table_wcl_mrg_blc}