---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Quick start tests for Skills Management

# Quick start tests for Skills Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
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## Summary of Quick start tests for Skills Management

This document provides a set of quick start tests designed to validate that the Skills Management functionality in ServiceNow continues to work correctly after configuration changes such as upgrades or application development.
These tests help ensure that your instance-specific data is handled properly by the Skills Management features.
Show full answer Show less  
To use these tests, the Skills Management plugin (com.snc.skillsmanagement) must be activated.

## Key Features

* **User skill level inheritance:** Verifies that when a user belongs to multiple groups with assigned skills at different levels, the highest skill level is correctly inherited. (Introduced in New York release)
* **Skill category management:** Tests include creating skill categories and subcategories, including adding skills to the lowest level category and creating child categories under a parent category with specific flag settings. (New York release)
* **Skill level types and levels:** Validates the creation of skill level types and defining multiple skill levels for these types. (New York release)
* **Group to user skill inheritance:** Confirms that skill levels assigned to groups are inherited by users within those groups, with relevant fields reflecting this inheritance. (New York release)
* **Manage IT Skills user interface capabilities:** Verifies that skills can be created, and skills and skill levels can be added to users directly via the Manage IT Skills UI. Also tests adding users to skills with and without defined skill levels. (Orlando release)

## Practical Use for ServiceNow Customers

These quick start tests offer a practical validation framework to ensure your Skills Management configuration is robust and functioning as expected after changes. By customizing and running these tests with your instance data, you can quickly detect issues related to skill assignments, inheritance, and skill category management.

Implementing these tests helps maintain data integrity and user skill accuracy, which are critical for workforce capability tracking, service delivery, and resource management.  
Validate that Skills Management
still works after you make any configuration change such as apply an upgrade or develop an
application. Copy and customize these quick start tests to pass when using your
instance-specific data.
Skills Management quick start tests
require activating the Skills Management plugin
(com.snc.skills_management).{#quick-start-tests-skills-management__atf-tests-plugin-skills-management}
{#quick-start-tests-skills-management__table_i3w_r3f_3hb__entry__3}

| Test | Description | Release version |
|-|-|-|
| Skills MGMT: User skill level inheritance when user is part of multiple groups | Verify that the user is assigned the highest skill level when the user belongs to multiple groups that have been assigned the same skills with different skill levels. | New York |
| Skills MGMT: Add skills to lowest level category | Verify that skills can be added to the lowest level category. | New York |
| Skills MGMT: Create a child category under a parent category | Verify that a lower-level category can be created when the flag for Add skills is unchecked in the parent category. | New York |
| Skills MGMT: Create a skill category | Verify that a skill category can be created on the skill category form. | New York |
| Skills MGMT: Create skill level type and skill levels | Define the skill level type and different skill levels for the type. | New York |
| Skill MGMT: Skill level inheritance from group to user | Verify that skill levels can be inherited from a group to the users of the group and that the Inherited and Skill level inherited fields are set to true. | New York |
| Skills MGMT: Create a skill from Manage IT Skills user interface. | Verify that you can create a skill from the Manage IT Skills user interface. | Orlando |
| Skills MGMT: Add skills and skill levels to users in the Manage IT Skills user interface. | Verify that you can add skills and associated skill levels to users in the Manage IT Skills user interface. | Orlando |
| Skills MGMT: Select a skill and add users to the skill in the Manage IT Skills user interface. | Verify that you can select a skill and add the skill and associated skill levels to one or more users in the Manage IT Skills user interface. | Orlando |
| Skills MGMT: Select a skill that does not have a skill level and add users to that skill in the Manage IT Skills user interface. | Verify that you can select a skill without a skill level and add it to one or more users in the Manage IT skills user interface. | Orlando |
[Table 1. Skills Management test suite]

{#quick-start-tests-skills-management__table_i3w_r3f_3hb}
**Related topics**   

* [Quick start tests](https://www.servicenow.com/docs/access?context=quick-start-tests&version=australia&pubname=australia-application-development&ft:locale=en-US)