---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Using Skills Management

# Using Skills Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Using Skills Management

The Skills Management dashboard enables organizations to analyze skill gaps and plan training or coaching for employees.
By identifying users and teams with the necessary skills for tasks and projects, this tool supports effective workforce management.
Access the dashboard through Skills \> Dashboard to explore comprehensive reports on skill competencies, tasks requiring specific skills, and identified skill gaps.
Show full answer Show less  

## Key Features

* **Skill Gap Analysis:** Evaluate skill competencies and identify gaps to address training needs.
* **Team Building:** Assemble teams based on required skill sets for projects.
* **Reporting Filters:** Filter reports by skill category to get tailored insights.
* **Skill Tracking:** Monitor user skill proficiencies over time and evaluate effectiveness in solving business needs.
* **Learning Programs:** Develop training initiatives based on identified skill strengths and weaknesses.
* **Data Visualizations:** Utilize various charts (e.g., Skills Matrix, Top 10 Skills) to visualize skill data and user competencies.

## Key Outcomes

By leveraging the Skills Management dashboard, skill managers can enhance team effectiveness, streamline project assignments, and improve overall workforce capabilities. The insights gained allow for strategic planning in employee development and project management, ensuring that the right skills are matched with the right tasks to meet organizational goals.  
Use the Skills Management dashboard to analyze trends in assessing skill gaps in your organization and plan for coaching or training of your employees based on needs. Identify users and teams who have the right skills to work on
tasks and projects.

The Skills Management dashboard provides comprehensive reports on skill competencies of users, the tasks that require those skills, and skill gaps you can address to fulfill your organizational needs.

You can access the dashboard by navigating to SkillsDashboard.
Figure 1. Overview and Skill Matrix tab Figure 2. Skill Taxonomy

You can filter these reports based on the skill category and view reports for each category.

## End user and roles {#using-skills-management__section_upb_qj4_2fb}

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| End user and goal | Required role |
|-|-|
| As a skill manager, you can: * Build your teams based on the skill set your organization needs. * Have visibility into skill competencies of employees. * Analyze skill gaps and plan for coaching or training of your employees based on the needs. * Identify users who have a specific skill or belong to specific skill categories. * Track skill proficiencies of users over time. * Identify key skills being used in solving your business needs and the users with those skills. * Build learning programs based on skill strengths, weaknesses, preferences, gaps, and risks identified for your organization. * Build teams based on skills you need to complete projects. * Evaluate how effectively users solve business needs using their skill competencies and provide feedback to implement improvements. * Review how efficiently work assignments are made based on skill levels. * Match user skills with skills needed to complete work items and assign projects to teams based on those skills. {#using-skills-management__ul_ypz_hdh_ghb} | skill_manager |
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## Data visualizations {#using-skills-management__section_t5q_fl4_2fb}

{#using-skills-management__table_xvt_hl4_2fb__entry__3}

| Title | Type | Description |
|-|-|-|
| Skills Matrix | ![Multi-level pivot table representing skills matrix]() Multi-level pivot table | * View competencies for all users in a particular group. * View the competency of all users for a particular skill in a group. {#using-skills-management__ul_fmy_t23_ghb} |
| Top 10 skills used in the last six months | ![Bar chart representing top 10 skills used in the last six months]() Bar chart | Identify the top 10 skills that are in use and which users have those skills. |
| Tasks associated with skills | ![Bar chart representing number of tasks with skills assigned to them]() Bar chart | View the number of tasks that have skills assigned to them. The example report shows data for the last six months. |
| Users with Skills | ![Bar chart representing users with skills]() Bar chart | View the total number of users with skills assigned in each skill category. |
| Skills in Category | ![Bar chart representing the total number of skills in a selected category]() Bar chart | View the total number of skills in the selected category. |
| List of user skills | ![Number of users available for each skill]() List of skills with total count of users for each skill | View number of users available for each skill. |
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{#using-skills-management__table_xvt_hl4_2fb}

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