---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Create a plan type

# Create a plan type {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create the communication plan type and specify whether the plan type is applicable
globally or to a particular table. When you create the communication plan type, it is
referenced in the communication plan definition. The type of the communication plan helps
you to filter the plan by its type, generate a report of a particular plan type, or create
SLAs for any communication plan.

## Before you begin

Role required: sn_comm_management.comm_plan_admin or admin

## Procedure

1. Navigate to AllTask Communication ManagementAdministrationPlan Types, and click New.
2. On the form, fill in the fields.  
   {#define-plan-type__table_ish_5tl_2db__entry__2}

   | Field | Description |
   |-|-|
   | Name | Unique name of the communication plan type. |
   | Global | Option to determine whether the plan type is available for all tables or for a specific table. If the check box is not selected, the Table field appears where you can select the table for which the plan type appears. |
   | Application | Application scope of the plan type. The plan type is available for all applications or for scoped applications. |
   | Active | Option to define whether the plan type is active. |
   | Description | Detailed description of the plan type. |
   [Table 1. Communication Plan Type Lookup form]

   {#define-plan-type__table_ish_5tl_2db}
3. Click Submit.  
   A communication plan type is created.
{#define-plan-type__steps_yqp_gfm_2db}

## What to do next

Define a communication plan.

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