---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Using knowledge blocks in the Knowledge Center

# Using knowledge blocks in the Knowledge Center {#ariaid-title1}

Release version: Australia  
Updated September 18, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use knowledge blocks to simplify knowledge authoring for writers and knowledge consumption for readers.

In the Knowledge Center, you create knowledge blocks, add them to knowledge articles, and edit them in the context of an article. For what knowledge blocks are, how user criteria control who can read block content, and what
you must activate before you use them, see [Knowledge blocks in Knowledge Center](https://www.servicenow.com/docs/kobEf0xhXA8VQxCfbBaReQ "Knowledge blocks are reusable pieces of content secured by customizable user criteria that you can add to knowledge articles in a knowledge base. The user criteria determine which user roles can or can’t read the block content in an article, enabling only relevant content to be visible to that user.").{#using-knowlege-blocks-in-kc__using-knowlege-blocks-in-kc-intro}

* [Create a knowledge block in the Knowledge Center](https://www.servicenow.com/docs/rVIrrzTiMNCV5YpYj13xHQ "Create a knowledge block to define a reusable piece of content that can be inserted into knowledge articles in a knowledge base. The knowledge block is secured by user criteria, which controls what users, groups, and roles, can read the content in an article, allowing display of content that is relevant only to them.")
* [Add a knowledge block to a knowledge article](https://www.servicenow.com/docs/ZSMoYcpW4cFFSa0Dy1PBlA "Insert one or more knowledge blocks into a knowledge article within a knowledge base. Each knowledge block is secured by user criteria, which controls who can read or not read the content in an article.")
* [Edit a knowledge block in a knowledge article](https://www.servicenow.com/docs/5fyflEGKNS2DGTx9bU7xqA "Edit knowledge blocks within a knowledge article to update the reused content across articles within the knowledge base.")
{#using-knowlege-blocks-in-kc__using-knowlege-blocks-in-kc-tasks}