---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Use surveys

# Using surveys {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Survey administrators---users with the survey_admin role---create and maintain surveys and
configure how they are distributed and published. Surveys on Service Portal are also
supported.
* **[Survey questionnaires](https://www.servicenow.com/docs/shqgVYvMTZgE_RUhTk1g2w)**   
  All surveys that are assigned to you appear in your personal assessment and survey queue.
* **[Survey responses and results](https://www.servicenow.com/docs/JEmvTw~kW9b_ubcA87LHQw)**   
  There is a metric result record for each user response to each question on every survey instance. Survey results for each question and category are calculated automatically based on the metric result records.
* **[Survey administration](https://www.servicenow.com/docs/~32DmeUnfChctdMSqAdOgg)**   
  Survey administrators---users with the survey_admin role---create and maintain surveys and configure how they are distributed and published. Surveys on Service Portal are also supported.