---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/telecom-media-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Add Telecom Customer 360 to any record page

# Add Telecom Customer 360 to any record page {#ariaid-title1}

Release version: Australia  
Updated July 26, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Follow
this procedure to add the Customer 360 to any record page and enable recommended actions and diagnostics in the contextual side panel.

## Before you begin

Role required: `sn_telecom_c360.admin`

## About this task

This variant provides two page collections that can be added to any record page:

* Telecom Customer 360 Main Tabs: Adds a Customer 360 tab to the main tab area of the record page.
* Telecom Customer 360 Contextual Side Panel Tabs: Adds Recommended Actions and Run Diagnostics icons to the contextual side panel.

Note:  
* The Telecom Customer 360 tab and contextual side panel icons are visible only to users with the `sn_telecom_c360.user` role.
* The Recommended Actions and Run Diagnostics options are displayed only if the record context is a consumer or a customer account.
{#c360-add-page-collection__ul_kfj_rz4_bkc}

## Procedure

1. Add the Telecom Customer 360 Main Tabs page collection to the main tab area.
   1. In UI Builder, open the record page where you want to add the page collection.
   2. In the content tree, select Main Tab and select Add.
   3. Select Add a page collection and select Next.
   4. Select Telecom Customer 360 Main Tabs and select Continue.  
      When this page collection is added, the [Telecom Customer 360](https://www.servicenow.com/docs/T6956Py~P3qn7EG9ue~b~g "Telecom Customer 360 is a UI Builder component that provides a comprehensive 360 degree view of a customer record in the CSM/FSM Configurable Workspace. You can embed this component as a tab on the record page of any customer record.") component and the Telecom Customer 360 Tabs Controller are added.
   {#c360-add-page-collection__substeps_a1m_dwd_bkc}
2. Add the Setup Customer360 Context data resource to the record page.  
   This data resource identifies whether the record is associated with a consumer or an account and provides the table name and sysID for the Customer 360 component. For details on configuring this data resource, see [Add the Setup Customer360 Context data resource](https://www.servicenow.com/docs/bp6W0Up6kenleSHFkXn4UQ "Add the Setup Customer360 Context data resource to the record page to enable the Telecom Customer 360 component to display the correct consumer or account view.").
3. Locate the Telecom Customer 360 Tabs Controller and associate the table and sysID to the output of the Setup Customer360 Context data resource.
4. Add the Telecom Customer 360 contextual side panel tabs page collection to the tab sidebar.
   1. In the content tree, select Tab Sidebar and select Add.
   2. Select Add a page collection and select Next.
   3. Select Telecom Customer 360 contextual side panel tabs and select Continue.
   4. Locate the Telecom Customer 360 Data Controller and associate the following inputs with the outputs of the Telecom Customer 360 Tabs Controller:  
      * AllProductsList
      * ConfigSettingID
      * productTable
      {#c360-add-page-collection__ul_klx_1k3_bkc}
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## Result

You will see the Customer 360 tab on the record page to which the page collections have been added. When you navigate to this tab, the Recommended Actions and Run Diagnostics options appear in the
contextual side panel.
**Related concepts**   

* [Telecommunications Customer 360 component](https://www.servicenow.com/docs/T6956Py~P3qn7EG9ue~b~g "Telecom Customer 360 is a UI Builder component that provides a comprehensive 360 degree view of a customer record in the CSM/FSM Configurable Workspace. You can embed this component as a tab on the record page of any customer record.")  
**Related tasks**   

* [Add the Telecom Customer 360 component to a record page](https://www.servicenow.com/docs/tv2xibOuVJm94BA92rJPmw "Add the Telecom Customer 360 component to a record page in UI Builder so that customer service representatives can see the 360-degree consumer or account view in the context of the record they are working on.")
* [Add the Setup Customer360 Context data resource](https://www.servicenow.com/docs/bp6W0Up6kenleSHFkXn4UQ "Add the Setup Customer360 Context data resource to the record page to enable the Telecom Customer 360 component to display the correct consumer or account view.")