--- sourceDocument: Australia Telecommunications, Media, and Technology sourceDocumentLink: https://www.servicenow.com/docs/r/australia/telecom-media-technology Release : - australia ft:locale : - en-US ft:publication_title : - Australia Telecommunications, Media, and Technology ft:clusterId : - telmt bundleId : - telmt workflow : - Customer and Industry --- # Party Relationship Center # Party Relationship Center {#ariaid-title1} Release version: Australia Updated September 1, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Party Relationship Center The Party Relationship Center (PRC) offers ServiceNow customers a unified and interactive view of all entities connected to a party, such as billing accounts, sold products, related parties, and active cases. It is accessible within the Customer Service Management (CSM) or Field Service Management (FSM) Configurable Workspace. To use PRC, thesngenaiplatformplugin must be installed. Show full answer Show less This tool simplifies navigation by displaying an interactive graph where administrators can configure which entities and relationship details appear. A contextual side panel provides detailed information for selected entities, reducing the need to switch between multiple screens or applications. ## Key Features * **Configurable Interactive Graph:** Visualizes all related entities connected to a party, with nodes showing configurable headers, subheaders, highlighted values, and properties. * **Contextual Side Panel:** Displays detailed information about any selected entity and includes direct navigation to the entity's underlying record. * **Search and Filter:** Enables filtering the graph by typing values matching node headers or subheaders, with matching nodes highlighted. * **Role-Based Access:** Available to users with `sntelecomc360.user` or `sntelecomc360.admin` roles via the Telecommunications Customer 360 homepage. * **Graph Orientation:** Supports both horizontal and vertical layouts for flexible visualization. ## Party Relationship Views ### Consumer Party Relationship Map This map displays the consumer and up to five levels of related entities: * **Tier 1 -- Consumer:** Displays consumer details such as name, phone, and address. * **Tier 2 -- Consumer Relationships:** Shows related consumers and household relationships. * **Tier 3 -- Billing Account:** Connects the consumer to billing accounts they own. * **Tier 4 -- Sold Products:** Lists products linked to billing accounts, including roles such as Owner or User. * **Tier 5 -- Transactions:** Shows active cases, incidents, and work orders related to products. ### Account Party Relationship Map This map displays the parent account and its child accounts with up to five levels of related entities: * **Tier 1 -- Parent and Child Accounts:** Visualizes account hierarchy. * **Tier 2 -- Billing Accounts:** Displays billing accounts alongside accounts, highlighting billing contacts. * **Tier 3 -- Contacts:** Lists contacts linked to accounts with their responsibilities (e.g., Account Manager). * **Tier 4 -- Sites and Sold Products:** Shows products sold per site, with each site displayed separately. * **Tier 5 -- Transactions:** Displays active cases, incidents, and work orders related to each product, including telecom-specific decompositions. ## Practical Benefits * Enables service agents and administrators to quickly understand complex party relationships and associated records in one place. * Reduces navigation overhead and improves data visibility for billing, product ownership, and case management. * Supports customization to tailor the view to organizational needs, enhancing user experience and operational efficiency. The Party Relationship Center (PRC) provides a single, unified view of all entities connected to a party, including billing accounts, sold products, related parties, and active cases. Note: To view the party relationship center, you must have the` sn_genai_platform` plugin installed. An interactive graph of all entities connected to a party is displayed in the CSM/FSM Configurable Workspace. It is fully configurable and administrators can controlAdministrators can control which entities appear in the graph, what information is displayed on each node, and how relationships are visualized. A contextual side panel shows detailed information about any selected entity and eliminates the need to navigate across multiple screens or applications. Log in as a user with the sn_telecom_c360.user or the sn_telecom_c360.admin role and select the Party Relationship Center icon on the [Telecommunications Customer 360 home page](https://www.servicenow.com/docs/qpkG9mmPW0HdS80soyEKgA "Telecommunications Customer 360 consolidates customer information, interaction history, products, and billing into a single view. The view displayed is based on the record type which can be account, consumer, or contact."). The map is displayed when a graph configuration exists for the selected consumer or account. Each node in the map displays a header, subheader, highlighted value, and contextual side panel properties. You can configure these values per node type. The node map supports horizontal and vertical orientation. Selecting any node opens a contextual side panel that displays the configured properties for that entity. You can also navigate directly to a node's underlying record by selecting the open-record button in the side panel. Use the Search option to filter the node map by typing a value that matches the header or subheader configured for a node type. Matching nodes are highlighted in the graph. ## Consumer party relationship map {#c360-prc-overview__c360-prc-overview-b2c} When the customer is a consumer, the map displays the consumer and up to five levels of related entities. Products can link directly to the consumer or through a billing account. Tier 1: Consumer : The primary consumer. Displays the consumer's name, phone, and address. Table: `sn_customerservice_consumer`. Tier 2: Consumer relationships : Consumers related to the primary consumer, including consumer-to-consumer relationships and household-to-consumer relationships. Tables: `sn_customerservice_consumer_relationship`, `household_member_relationship`. Tier 3: Billing account : The billing account connected to the consumer through the billing account related party relationship. The consumer who owns the billing account is the bill-to consumer. Table: `sn_crt_billing_account`. Tier 4: Sold products : Products linked to the billing account. Each consumer's role on a product is shown: Owner, Authorized, User, or Dependent. Each product card displays the Sold To consumer and the Billed Through billing account. Tables: `sn_prd_invt_product_inventory`, `sn_prd_invt_product_related_party`. Tier 5: Transactions : Active cases, incidents, and work orders linked to each product. Each card displays the record number, short description, and table name. Tables: `sn_customerservice_case`, `incident`, `sn_csm_work_order`. ## Account party relationship map {#c360-prc-overview__c360-prc-overview-b2b} When the customer is an account, the map displays the parent account and up to five levels of related entities for each child account. Tier 1: Parent account and child accounts : The parent account and its child accounts, linked through `sn_customerservice_account_relationship`. Each child account displays as its own section in the map. Tier 2: Billing account : The billing account for each account. The billing account displays alongside the account hierarchy. Contacts with billing-level responsibilities are identified through the billing account related party relationship. Table: `sn_crt_billing_account`. Tier 3: Contacts : Contacts linked to the account through the contact relationship. Each contact's responsibility is shown: Account Manager, Billing Contact, Technical Contact, or Support Contact. Table: `customer_contact`. Tier 4: Sites and sold products : Products sold to the account at a specific site (`cmn_location`). Multiple sites per account display as separate sections. Each product card displays the Sold To account and the Billed Through billing account. Tables: `sn_prd_invt_product_inventory`, `sn_prd_invt_product_related_party`. Tier 5: Transactions : Active cases, incidents, and work orders linked to each product. For telecom products, TMForum CFS/RFS/Resource decomposition can be expanded. Tables: `sn_customerservice_case`, `incident`, `sn_csm_work_order`. **Related tasks** * [Configure the Party Relationship Center](https://www.servicenow.com/docs/94ZbNgnnVdOfxl9FWiLlWA "Configure node settings to control which fields appear on the entity node cards in the Party Relationship Center.")