---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/telecom-media-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# View interaction record

# View interaction record {#ariaid-title1}

Release version: Australia  
Updated April 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use this option to view and manage customer phone interaction records.

## Before you begin

* Interaction Controls Component plugin (com.app_interaction_control) plugin must be installed.
* Role required: sn_telecom_c360.admin, sn_telecom_c360.user
{#c360-view-inter-record__ul_qbb_wd2_1jc}

## Procedure

1. Navigate to AllCSM/FSM Configurable WorkspaceInteractionsAll Interactions.
2. Select an interaction from the list of consumer phone interaction records displayed.  
3. Select the Verify and open details option to verify the details and open the consumer record page.  
   Note:  
   * The Verify and open details option is displayed only if the Verified check box has not been selected in the Interaction record page.
   * This page is a variant of the Customer Service Management voice interaction page. The Open Frame configuration with the Interaction Controls component must be active for this page to display. This configuration is shipped with demo data and is active by default. For setup prerequisites and configuration details, see [CSM voice interaction record page](https://www.servicenow.com/docs/access?context=csm-native-voice-record-page&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).
   {#c360-view-inter-record__ul_d5j_ktl_1jc}
**Related concepts**   

* [Telecommunications Customer 360 home page](https://www.servicenow.com/docs/qpkG9mmPW0HdS80soyEKgA "Telecommunications Customer 360 consolidates customer information, interaction history, products, and billing into a single view. The view displayed is based on the record type which can be account, consumer, or contact.")  
**Related topics**   

* [Creating pages and page variants](https://www.servicenow.com/docs/access?context=config-csm-ws-create-page-variant&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)

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