--- sourceDocument: Australia Telecommunications, Media, and Technology sourceDocumentLink: https://www.servicenow.com/docs/r/australia/telecom-media-technology Release : - australia ft:locale : - en-US ft:publication_title : - Australia Telecommunications, Media, and Technology ft:clusterId : - telmt bundleId : - telmt workflow : - Customer and Industry --- # Data Center and Network Asset Management # Data Center and Network Asset Management {#ariaid-title1} Release version: Australia Updated June 23, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Data Center and Network Asset Management Data Center and Network Asset Management on the ServiceNow AI Platform offers comprehensive lifecycle management for data center assets. It helps organizations streamline management of private data centers that support critical functions like trading systems, network infrastructure, and AI research. As data center complexity grows, this solution reduces operational fragmentation, improves asset visibility, and minimizes risks related to downtime and compliance. Show full answer Show less The platform covers the entire asset lifecycle from planning and acquisition to decommissioning, all within a unified environment designed to increase efficiency and control. ## Key Features * **Plan and Build:** Supports construction, consolidation, and decommissioning of data centers. * **Visualization:** Offers rack views, floor mapping, and a mobile app for managing paper, repair, and maintenance tasks. * **Work Management:** Enables efficient scheduling of rounds, repairs, and installations to ensure safety and reliability. * **Service Improvement:** Automates workflows based on lessons learned to optimize total cost of ownership. * **Critical Environment:** Automates routine maintenance, calibration, and asset refresh to prevent outages. * **Data Center Inventory:** Uses mobile scanning to reduce asset loss, speed inventory cycles, and enhance audit readiness. * **Return Merchandise:** Manages stock levels and workflows for picking, shipping, and returning assets. * **Data Center Lifecycle Tracking:** Tracks assets from purchase through deployment and maintenance to ensure comprehensive lifecycle visibility. ## Key Benefits * Reduces operational costs through better asset utilization and minimized unplanned downtime. * Provides real-time visibility into capacity across power, space, cooling, and bandwidth for proactive planning. * Ensures compliance with automated tracking and timely retirement of end-of-life assets. * Supports AI infrastructure readiness with contextual data feeding into the ServiceNow AI Control Tower. * Delivers financial transparency aligned with cloud reporting standards for private data center workloads. * Enables comprehensive ESG reporting, including energy use, carbon footprint, and responsible e-waste management. ## Applications This solution integrates specialized applications tailored for the telecom, media, and technology sectors, providing core AI Platform capabilities to manage data centers holistically: * **Telecommunications Network Inventory:** Digitally maps physical and logical networks along with customer services. * **Hardware Asset Management:** Provides advanced workflows, automation, and mobile tools for asset maintenance. * **Enterprise Asset Management for Data Center and Network Asset Management (DCNAM):** Manages lifecycle of mission-critical enterprise and telecommunications network assets. ## Next Steps for ServiceNow Customers ServiceNow customers can install Data Center and Network Asset Management applications to consolidate and automate their data center operations. Additional resources, training, and community support are available through ServiceNow University, the Best Practices Library, and Now Community to facilitate smooth implementation and maximize value. Data Center and Network Asset Management delivers end-to-end lifecycle management across all data center assets to increase visibility, reduce downtime, maximize usable life, and minimize risk. Organizations depend on private data centers for trading systems, network infrastructure, protected patient data, AI research, government IT, and mission-critical applications. As these environments grow in complexity, the cost of fragmented management compounds. Teams lose track of capacity, miss compliance windows, and struggle to demonstrate the value of infrastructure investment. Data Center and Network Asset Management enables organizations running private data centers to eliminate operational uncertainty and take decisive action. Built on the ServiceNow AI Platform, the application delivers end-to-end lifecycle management across all data center assets---from initial planning and acquisition through decommissioning and disposal---on a single platform. Figure 1. Data Center and Network Asset Management capability overview ## Key benefits {#exploring-dcnam__section_benefits} Consolidating datacenter management on the ServiceNow AI Platform provides the following benefits: * Potential annual cost savings through improved asset utilization and reduced unplanned downtime. * Complete, real-time capacity visibility across power, space, cooling, and bandwidth for proactive planning and faster deployment. * Compliance confidence through automated tracking and on-time retirement of end-of-life assets. * AI factory readiness for planning and operating AI infrastructure and feeding contextual data to the ServiceNow AI Control Tower. * Financial transparency for private datacenter workloads, aligned to cloud reporting standards. * Comprehensive Environmental, Social, and Governance (ESG) reporting covering energy consumption, carbon footprint, and responsible e-waste management across the full hardware lifecycle. ## Capabilities {#exploring-dcnam__section_capabilities} Data Center and Network Asset Management addresses data center management across the complete asset lifecycle through the following built-in capabilities: * **Plan and Build:** Supports data center construction, consolidation, and decommissioning. * **Visualization:** Provides rack views, a mobile application with paper, repair, and maintenance tasks, and floor mapping. * **Work Management:** Schedules rounds, repair, and installation work efficiently and safely. * **Service Improvement:** Converts lessons learned into workflow automation to optimize total cost of ownership (TCO). * **Critical Environment:** Automates routine maintenance, calibration, and refresh tasks to help avoid outages. * **Data Center Inventory:** Uses mobile scanning to reduce lost or stolen assets, accelerate inventory cycles, and improve audit readiness. * **Return Merchandise:** Processes stock and inventory levels and maps tasks for picking, shipping, and returning assets. * **Data Center Lifecycle:** Tracks assets through purchase, receiving, deployment, location, maintenance, calibration, and TCO. ## Applications {#exploring-dcnam__section_applications} The solution combines purpose-built applications for the telecom, media, and technology industry with AI Platform core capabilities to address datacenter management across the complete asset lifecycle. {#exploring-dcnam__section_applications__entry__2} | Application | Value | |-|-| | [Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=telecom-network-inventory&version=australia&pubname=australia-telecom-network-inventory&ft:locale=en-US) | Build a digital representation of your physical and logical networks and the services provisioned to your customers. | | [Hardware Asset Management](https://www.servicenow.com/docs/access?context=ham-landing-page&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Provides advanced workflow, automation, and mobile capabilities to maintain your assets. | | [Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)](https://www.servicenow.com/docs/access?context=eam-dcnam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | Manage the life cycles of mission-critical facility-based enterprise assets and linear assets for telecommunications networks. | [Table 1. Data Center and Network Asset Management] ## Additional resources {#exploring-dcnam__section_j2f_xpz_zfc} * Learn more about what's new and changed, see the [https://www.servicenow.com/docs/access?context=data-center-and-network-asset-management-rn\&version=australia\&pubname=australia-release-notes\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=data-center-and-network-asset-management-rn&version=australia&pubname=australia-release-notes&ft:locale=en-US). * Review the multiple TM Forum (TMF) Open APIs supported for the product, see [TMF APIs for TMT](https://www.servicenow.com/docs/s5Fb5hgB6sbWzODZZskQRg "Get the details of ServiceNow implementation of TM Forum (TMF) APIs for Telecommunications, Media, and Technology (TMT) products."). * Log in to your ServiceNow® account and find additional information about implementing and deploying Customer Service Problem Management features at the [Best Practices Library](https://mynow.servicenow.com/now/best-practices/home). * Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/lxp-search?id=search&q=data%20center%20and%20network%20asset%20management&spa=1) * Find useful resources related to your role and explore best practices at [ServiceNow Impact](https://www.servicenow.com/success.html). * Connect with other Customer Service Problem Management users at [Now Community](https://www.servicenow.com/community/telecom/ct-p/telecommunication). {#exploring-dcnam__ul_ixz_4sz_zfc} **Related tasks** * [Install Data Center and Network Asset Management applications](https://www.servicenow.com/docs/81l0Fq7p7CVKd_ZpgQP0qg "Install all eligible Data Center and Network Asset Management applications from a single ServiceNow Store product. Use this procedure to install the apps your organization is entitled to in one step.")