---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/telecom-media-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Image to task plan template AI agent

# ServiceNow Otto for Sales CRM for Telecommunications AI agent Image to task plan template AI agent {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the AI agent to create a task plan template for a given specification based on the uploaded image file.

## Image to task plan template AI agent overview {#now-assist-task-template-generation-somt__section_qvx_wsx_d3c}

This agent processes uploaded image file, extract tasks and tasks dependencies and store them as a task plan template for a given specification and order action.

The AI agent integrates with order action catalogs, file upload services, and template management systems to produce standardized task plan templates with dependency graphs and action mappings. NOW LLM does not support this
agent.

The uploaded image should define the tasks and the tasks flow and dependency in a clear chart, with clear text visualization.  
From the image the agent always expects the first node or the root node as the specification and not tasks and all others will be tasks.Figure 1. Example image supported by AI agent for task plan template  
Guidelines for image:

* Size of the image must be less than 10MB.
* Format of the image must be PNG, PDF, JPG.
* Connecting lines of tasks and node must not overlap.Figure 2. Images not supported by AI agent for task plan template   

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To modify the Image to task plan template AI agent, [Duplicate an agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) and adjust the settings according to your requirements.

To add tools and information, see [Add tools and information to an AI agent](https://www.servicenow.com/docs/access?context=add-tool-aia&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for details.

Role required: sn_task_plan.admin and sn_prd_pm.product_catalog_admin  
Important:  
In the select channels and status page, make sure that the Active button is turned on to activate the AI agent.

## Image to task plan template AI agent {#now-assist-task-template-generation-somt__section_gtw_2hy_d3c}

To access the AI agent:

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select Image to task plan template AI agent.
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## Testing the AI agent {#now-assist-task-template-generation-somt__section_urm_mhy_d3c}

To access the use case testing page:

1. Navigate to AllAI Agent StudioTesting.
2. On the Overview page, select Test use cases.
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To test the use case, see [Manually test the execution of an agentic workflow](https://www.servicenow.com/docs/access?context=test-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

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