---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/telecom-media-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Recalculate order priority

# Recalculating the order priority {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manually update the priority field on customer order, order line items, domain orders, and order task forms.

## Before you begin

Role required: admin

## About this task

When a customer order is updated, all child order line items will be recalculated. If you modify the priority of one or more child order line items, the highest priority level is used to recalculate the customer order priority. You can manually modify the priority value for orders, order line items, domain orders, or order tasks and recalculate the order priority. This option recalculates the priority of the order and order line item by re-evaluating the decision tables and extension point script.

## Procedure

1. Navigate to AllCustomer Order ManagementCustomer Orders.
2. Select the order that you want to recalculate.
3. Update the Priority field in the Customer Order form or for the order line items and select Re-calculate.  
   The decision tables are re-evaluated with the latest order, customer, and urgency data to recalculate the order priority.

*[\>]: and then