---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/telecom-media-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Outbound service order request

# Revise an outbound request for the service order {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a provider, revise the outbound request that was previously created for a service order by using the Order Management for Telecommunications, Media, and Technology application. This way, you can share any inflight order changes with the external systems during the order fulfillment process.

## Before you begin

Ensure that you have first created an outbound request for a service order.

Role required: sn_ind_tmt_orm.order_fulfilment_agent, sn_ind_tmt_orm.order_fulfillment_manager, sn_ind_tmt_orm.service_order_agent, sn_ind_tmt_orm.service_order_manager

## About this task

If you make any changes in the order properties, such as updating the domain order characteristics
through the user updates or inflight changes while the order fulfillment is in progress, you might need to share the updated order details with the external systems. To learn more about managing the inflight order changes,
see and .

A new Updates available order attribute tracks for any updates in the service order. If you update
an order characteristic or revise the domain order (Updated or Canceled) as a part of the inflight revision, the value of the Updates available field is set to true. Also, the Revise Outbound Request UI action appears on the
domain order form to trigger the revision of the outbound request.

## Procedure

1. Select a service order and open it.
2. Select the Revise Outbound Request UI action.  
   A dialog box appears with the following message: Want to revise outbound fulfillment request for the service order?  
   Do one of the following actions:
   * Don't trigger this action by selecting Cancel.
   * Initiate this template by selecting OK.
   {#order-mgt-revise-outbound-request__ul_xjq_rmn_2yb}

   The revised order details are generated and sent to the external systems through the configured integration. To learn more, see [Integrating Order Management with southbound external systems](https://www.servicenow.com/docs/cijqHtrbnHSkhDrw2OMVkg "Submit outbound service order requests to external systems by integrating Order Management with southbound systems. This integration enables automated order fulfillment across your service provider ecosystem.").
**Related topics**   

* [Configuring Order Management](https://www.servicenow.com/docs/access?context=order-mgt-configuring&version=australia&pubname=australia-order-management&ft:locale=en-US)
* [Order management](https://www.servicenow.com/docs/access?context=explore-order-management&version=australia&pubname=australia-order-management&ft:locale=en-US)