---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/telecom-media-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Characteristic values

# Review and update the characteristic values on a service order {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review and update the characteristic option values that are associated with a service order to make sure that the customer's selections are correct.

## Before you begin

Role required: order_approver, order_viewer, sn_ind_tmt_orm.service_order_manager

## About this task

Service specifications have a set of related characteristics and characteristic options. The characteristics are generic and are associated to one or more service or resource specifications. Each characteristic has a certain
input type (check box, list, attachment) and can have one or more characteristic options. To learn more, see .

## Procedure

1. To view the order characteristic values that are associated with a service order line item, locate the service order line item that you want to view.  
   To learn more, see [Review the line items and related details for a service order](https://www.servicenow.com/docs/xiLdLvKlCJiiUSD2q8JQ_Q "Review the line items and the related details of the selected service order to make sure that all line items and details are correct and complete. The related details include the service order line item characteristics and contacts.").
2. Select Order Characteristics (n), where (n) is the number of service characteristics that are associated with the selected service order line item.
3. On the form, review the service order characteristics values and update as needed.  
   For information about the field descriptions, see [Order Characteristics form](https://www.servicenow.com/docs/access?context=fields-order-characteristics-form&version=australia&pubname=australia-order-management&ft:locale=en-US).
4. When you finish reviewing and updating the service order characteristics, perform one of the following actions.

   | Action | Description |
   | Save the updated service order characteristics | Select Save. |
   | Delete the service order characteristics | Select the options icon (![]() next to the Save button, and then click Delete. |
   |-|-|

   {#service-order-mgt-review-update-service-order-char-values__choicetable_mbs_pl3_bqb}
{#service-order-mgt-review-update-service-order-char-values__steps_qnd_vw5_t4b}